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Bonneville and Son Chrysler Dodge Jeep Ram
Manchester, NH
3,347 Reviews
New Hampshire's largest Chrysler Dodge Jeep Ram dealership, DealerRater Dealer of the Year and Better Business Bureau (BBB) A+ Rated Business, putting us in the top 10% of the nation's dealers for customer sales and satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,347 reviews
August 03, 2020
New 2020 Dodge Ram My lease was coming due and I worked with Mike and the Bonneville team to replace my 2018 for a 2020 Doge Ram. They did not have my new truck on the l My lease was coming due and I worked with Mike and the Bonneville team to replace my 2018 for a 2020 Doge Ram. They did not have my new truck on the lot and Mike got one from another dealer and told me I would be very happy with the truck. I agreed to price and committed without seeing the truck relying on Mike's word. He exceeded my expectations and I was very happy. I would recommend the Bonneville team anyone needed and great truck or other vehicle. Thanks Mike, Devin and team! More
by Brian
July 24, 2020
Rick Goulette is a complete service and sales provider! Love the service I have received from Bonneville since I started leasing back in 2014. Rick Goulette has been an incredible help in answering any q Love the service I have received from Bonneville since I started leasing back in 2014. Rick Goulette has been an incredible help in answering any questions during and AFTER the sale. Imagine going for an oil change and having an issue... you call his cell... he takes care of it!!!!! Now THAT IS SERVICE! Rick is definitely the service person I WANT when I lease a Jeep. AND--I have with HIM 3 times so far! Thank you RICK! And, Bonneville... you all have made my JEEP lease easy and Carefree! More
by Gail R. Athas
Employees Worked With
July 24, 2020
Exceptional experience with Gary Crane I can not say enough about the quality of my experience buying a brand new Jeep Wrangler at Bonneville in Manchester from Gary Crane. Gary really wor I can not say enough about the quality of my experience buying a brand new Jeep Wrangler at Bonneville in Manchester from Gary Crane. Gary really worked hard to get me out of my trade and into a vehicle I am absolutely in love with. My wife and children love it too. There's just nothing like a Jeep Wrangler. Pretty sure I'm a Wrangler person for life now. Back to Gary. First of all, he took calls from me WHILE he was on vacation to answer my questions, and helped work out the deal so I could get my desired vehicle secured even though he wasn't actually on the clock. The minute he got back from vacation, we started aggressively putting our deal together and he was so consultative, so patient, even when I started to fly off the reservation a little bit (I tend to overanalyze things). Gary handled the whole paperwork process with me, trained me on how to remove the top and use all the controls, because I have never driven a Jeep Wrangler. He has also followed up with me after the transaction took place, just to be sure everything was going OK. Something that really stood out to me about Bonneville in general was how clean and sanitary the facility is. There's hand sanitizer everywhere. They're all wearing masks. They're practicing social distancing to a very high degree. It made me feel very comfortable being in the building. The finance managers and sales managers were also fantastic. They found I left my checkbook in my trade and within minutes the sales manager was calling me personally, and texting me, to be sure I knew they had it and that they would either hold it for me or put it in the mail. That's true "going the extra mile" type stuff that really separates one dealer from the rest. I can not say enough about the experience and I recommend talking to Gary if you're interested in a Jeep Wrangler in NH! More
by bradsolomon
Employees Worked With
July 23, 2020
This sale would not have happened without Gary! We were looking at vehicles in stock, but they were not really what we wanted. Even when we left a deposit and trade, we were told there was nothing t We were looking at vehicles in stock, but they were not really what we wanted. Even when we left a deposit and trade, we were told there was nothing they could do to get the car we hoped for, come get your deposit. One call to Gary and he stepped up to let us know we could order one from the factory. Once Covid hit, it was a longer wait than we anticipated. Gary kept us updated every step of the way. He was as excited as we were when we picked it up! Our third vehicle bought from Bonnneville and we will be back. Every sales person we have dealt with is top notch. More
by pitstopscooby
Employees Worked With
July 22, 2020
Refreshing Change of Pace I showed up in a terrible mood after being treated so rudely at another dealership that was sexist and condescending towards me and very shady. I walk I showed up in a terrible mood after being treated so rudely at another dealership that was sexist and condescending towards me and very shady. I walked in to be greeted by Todd, who immediately was so kind, professional, and helpful. Not only was I frustrated, but I was incredibly picky about the wrangler I wanted and he bent over backwards looking to find something for me. When I kept not liking what he had to offer, he went through every possible option with me and finally landed on pricing out a new order one that was cheaper. He answered all of my silly questions, and showed me all of the things I didn't know about the vehicle. He was not pushy, he was honest, and he was understanding of my situation. Car salesman like him are what all of them should be, and I cannot thank Bonneville and Todd for ending my day on a much better note! More
by jenny5309
Employees Worked With
Todd Oswald
July 21, 2020
Great experience Todd at Bonneville was great to work with, made the process very easy and stress free! This was our second time with with Todd and will definately be Todd at Bonneville was great to work with, made the process very easy and stress free! This was our second time with with Todd and will definately be going back next time as well! More
by sarah j
Employees Worked With
Todd Oswald
July 21, 2020
WORST DEALERSHIP EVER February 2017 - Went to Boneville to purchase a Jeep Renegade. The salesman was nice, he got us into the vehicle that day, and he also roasted the clu February 2017 - Went to Boneville to purchase a Jeep Renegade. The salesman was nice, he got us into the vehicle that day, and he also roasted the clutch several times trying to pull the vehicle out of the washing bay, thanks for that. Had 7 individual credit checks on my credit report, which seemed odd because when I got a loan through Grappone and Banks there was only 1 check, not 7. Also got the highest percentage financing out of the 7 auto loans I have taken out over the years. Received letters for months after buying the vehicle explaining why our loan application was rejected. "Unable to verify credit". Each letter had THE WRONG ADDRESS ON IT. We had to pointed it out the the loan officer twice that he had the wrong address, and hence why they couldn't find our credit. April 2018 - Noticed there was about 1 out of 4 quarts oil missing, called service to voice my concern, and was told that was normal oil consumption for a vehicle. I'm pretty sure that your motor shouldn't eat oil. Call multiple time after that and received similar answers, and I was offered to come in and pay 95.00 for an oil change so they can do an oil consumption test on a vehicle under warranty. November 2018 - Get into my vehicle and shut my door. Rear hatch glass explodes all over my child. Call Bonneville for 3 days, get put on hold, get hung up on, talked to many many managers and finally get to a woman that is willing to help me. She says she can't help with the glass, but will waive the fee for the oil consumption test (for a vehicle that is under warranty and shouldn't be eating oil). December 2018 - Oil consumption test compete. Almost a year later and they finally accept that they need to replace the motor which again, is covered under warranty. Provided me with a loaner car. Hours later I get a phone call asking me to bring back the loaner car because it was promised to someone else. Thanks for offering to reimburse me for the time I took off from work and for the gas I wasted shuffling a loaner car back to you so you could make a different customer happy. January 2019 - About 6 weeks later I get the Jeep back, new motor, that came with a new 3 year 36K mile warranty, and smelling like mold because it probably in their parking lot for weeks without being started. You'd think the least they could do would be to give it wash but I got it back covered in salt just like I dropped it off. Maybe other dealerships don't do that after service but places like Banks and Grappone do. I would like to note though, that Nick was very helpful and kind once they approved the warranty work. Monday July 2020- Husband changes the oil on this gem of a vehicle and notices that the engine is shaking quite a bit. Looks around and notices that the rear motor mount is not connected to the engine. The bolt appears to be stripped out and now bent from the engine moving back and forth. Literally me a 130lb girl can move my engine 3" forwards and backwards. Apparently whoever replaced the engine did a pretty crappy job installing it considering its about to fall out. They were that last people to touch those mounts, it should last longer than a year and a half. Joe was literally yelling at my husband on the phone. They are supposed to be calling us back, because again, we were told that there is nothing they can do for us. Tuesday - I am missing work today because my engine is about to fall out. I called Bob Mariano another Jeep dealership because I can't afford to miss work and am willing to pay out of pocket. They had no issue getting me in touch with someone that can help within minutes. He looked up the history of the vehicle and here's the kicker, they are not comfortable performing the work BECAUSE BONNEVILLE SHOULD BE RESPONSIBLE FOR REPLACING THE MOUNT BECAUSE THEY REPLACED THE ENGINE AND IT IS COVERED UNDER THE WARRANTY. Called Bonneville 3 more times and finally got in touch with John Barry. He agreed that it should be covered under the work they performed. I bit the bullet and agreed to tow it to them (more money out of pocket) John said that he would send an email out to the entire service department so everyone was aware. Tow truck driver called me at 1:45 let me me know that he dropped it off and the keys were with service. Today - Received a call from Ron from service this morning, ASKING WHAT WAS WRONG WITH MY VEHICLE SO THEY COULD FIX IT. Guess John never sent out that email or communicated to his staff what is wrong with my vehicle. Still no loaner car. Never offered a rental. DAY 3 I AM MISSING WORK. 20 minutes later receive a phone call from Joe telling us THAT THE JEEP WONT START. Dead battery. Called the tow truck driver this morning, he swears the car was parked, locked, and turned off. Sounds like someone in their service department moved it and killed my battery, Long story short. Make sure that the dealership you are buying a vehicle from has a good service reputation. I see happy customers on here with pictures of their brand new cars, but if you look closer there are many complaints about the service department. What's the point of buying a new vehicle if the dealership doesn't honor the warranty? Or worse, they hammer your new motor in so it can fall out a few years later while your driving? Do yourself a favor and go anywhere else, I wish I did. More
by cvezina
Employees Worked With
John Barry
July 16, 2020
We just purchased our 8th vehicle from Bonneville. We are truly loyal customers because of their knowledgeable sales people, no nonsense pricing and excellent servive. are truly loyal customers because of their knowledgeable sales people, no nonsense pricing and excellent servive. More
by Terrieast7940
Employees Worked With
July 14, 2020
Great Experience At a Great Dealership From the moment we walked in the door, we felt taken care of. Ordered a new Jeep from the factory RIGHT as COVID-19 starting hitting the US, which del From the moment we walked in the door, we felt taken care of. Ordered a new Jeep from the factory RIGHT as COVID-19 starting hitting the US, which delayed things significantly. Our salesman, Tom Beaudin, was friendly, knowledgable and had fantastic follow-through during what was (and still is) a crazy-difficult time for the supply chain world. He and the Bonneville team navigated things beautifully, making us feel reassured at all times. Felt like a little family in there, and that means a lot. I'd highly recommend them. More
by nicole.habif
Employees Worked With
Tom Beaudin
July 13, 2020
Rick Goulette made buying my first car so easy! I was so impressed with the time Rick took to go over all the important steps in buying my first car. Rick treated me like his own daughter and gave m I was so impressed with the time Rick took to go over all the important steps in buying my first car. Rick treated me like his own daughter and gave me the best deal that would fit my lifestyle. As a Jeep lover, I plan on continuing my future deals with Rick and Bonneville! More
by jodell2301
Employees Worked With
