Boucher Buick GMC of Waukesha

Don't want to fix anything under warranty Terrible at calling people back Not happy calling people back Not happy More

Was happy to get an appointment within a couple of days. Certainly not the norm these days. Certainly not the norm these days. More

The people and service are fantastic. I received multiple updates as the dealership waited for my car to be delivered from GM. Once there I was able to come in that week to finish the pur I received multiple updates as the dealership waited for my car to be delivered from GM. Once there I was able to come in that week to finish the purchase. All the details were taken care of prior to my arrival and car was clean and sitting out front. I will continue to purchase from Boucher in the future. More

We keep having the same issue with no resolution. We've brought the vehicle in several times for the front and rear brakes that screech so loud. It's very embrassing coming to a stop light and ever We've brought the vehicle in several times for the front and rear brakes that screech so loud. It's very embrassing coming to a stop light and everyone around us looks at our vehicle. My husband tried explaining the issue and another issue that we had with the oil message and he felt that he was spoke to in a very condescending way from the gal that was dealing with us. After sitting there for two hours, they believe they now have a resolution, although there only going to fix the back brakes because we apparently need to bring in the vehicle again and again for the front brakes before they fix them . . it's just ridiculous!!!! We informed the service department multiple times regarding all brakes not just the back brakes. We told them that we spoke to Reggie about this multiple times and she indicated that Reggie didn't work there anymore since basically "your out of luck". Were sick of having to bring our vehicle in again and again. This is our first Buick and probably our last. Too many issues and the problem is not fixed. Wever purchased/leased from Gordie Bouchers for over twenty-five years and this has really upset us and were not sure if you'll purchase again. On a side note, when I have my oil changed, I typically schedule my appt. at 7:00. Unforunately, sometimes I've had to sit in my car waiting for them to open the garage door well after 7:00 and then we go up to the desk and wait another 10-15 minutes before they print off the documentation and get things ready. Bryon and Peggy Wooten More

I was pleasantly surprised at the speed at which the service department completed my warranty work. I would highly recommend them for all your service work. service department completed my warranty work. I would highly recommend them for all your service work. More

Exceptional sales personnel. .I’ll contact Gregory if additional questions arise..I’m definitely enjoying my updated Terrain..Thanks .I’ll contact Gregory if additional questions arise..I’m definitely enjoying my updated Terrain..Thanks More

Prompt call backs from Alex and Scott. Kendall had all documents in order and helpful in explaining things to me Kendall had all documents in order and helpful in explaining things to me More

It turns out the exact same loaded truck is at Lynch GMC including running boards and tonneau cover for alot less. I didn’t mind spending a little more but Tony refused to include the running boards or tonn including running boards and tonneau cover for alot less. I didn’t mind spending a little more but Tony refused to include the running boards or tonneau cover. I did not feel that you earned my Buisness as I paid cash. And had I seen the vehicle at Lynch before I came to Boucher, I would of went there. I dont feel as a valued customer at all More

Luke was very informative about the car. Made a normally difficult experience great. Will be back? Made a normally difficult experience great. Will be back? More

Had a not so good experience in past, this visit was excellent! Luke was great excellent! Luke was great More