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Boucher Buick GMC of Waukesha

Waukesha, WI

4.5
1,177 Reviews
Boucher Buick GMC of Waukesha is the largest Buick Dealer in Wisconsin, as well as the largest GMC Dealer in Wisconsin; and is among the largest Buick Dealers and GMC Dealers in the country! Boucher Buick GMC - SERVING Waukesha & Waukesha BUICK & GMC CUSTOMERS At Boucher Buick GMC in Waukesha, providing you WIth Buick and GMC models is not the only quality service we offer our customers. Our Waukesha Buick and GMC dealership offers a great service and parts department. Our courteous staff is on-hand to help you with all your service needs. Whether you just need to schedule a quick check-up for your car, truck, or SUV, or need major repairs, our service department at Boucher Buick GMC can help! Waukesha GMC and Buick customers can rely on our dealership for all their vehicle needs.
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1907 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,177 reviews

February 24, 2022

Not pleased at all with the level of service and even less pleased with the lack of communication with the service department. Nothing but headaches More

by pcollies01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Piscitello, Misael Perez
Feb 25, 2022 -

Boucher Buick GMC of Waukesha responded

We are very sorry to hear you had a negative service experience with us. We would love the opportunity to discuss exactly what went wrong with your visit. Please reach out to our Service Manager, Jim Piscitello, at 262-409-2600.

February 24, 2022

I had a great experience for my oil change. Reggie is so great to deal with. Would love to have him every time I go for service, but that's unfortunately not the case. Oil change was done insid More

by JANETRAKE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez, Reggie Tobias
Mar 01, 2022 -

Boucher Buick GMC of Waukesha responded

Janet- thank you for taking the time to leave us feedback! We look forward to seeing you again soon!

February 22, 2022

Told them I had a $10,000 deposit. .. Wind up with $15,000 deposit..... They sucked up the extra $5,000 in extended warranties....... Parts missing from truck from the start...... We More

by TKOINMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Elbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Piscitello, Misael Perez, Reggie Tobias
Feb 25, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for bringing this to our attention. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-409-2600 so we can discuss this further with you. We hope to hear from you soon.

February 18, 2022

They were great! From first letting me know of a recent trade in that fit my budget, to test drive, to getting the deal done. I couldn’t be more happy considering how More

by JOSEPHJBUCIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ranieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Piscitello
Mar 01, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for the 5 star review!

February 12, 2022

Great group of people at the dealership. Helped me get everything I wanted. Thanks Alex and Cory More

by LISA.KAMP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Boucher Buick GMC of Waukesha responded

Lisa- thank you for the awesome feedback!

February 03, 2022

Alex and Scott had everything in order when we arrived from Three Lakes-- 250 miles north. Truck was as pictured in great shape. Transaction was done over the phone and was handled very quickly when we go More

by BigBore50BMG
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for the 5 star review! Please do not hesitate to reach out if there is anything we can do for you in the future!

January 28, 2022

Was taken care of right away, easy to get appointment and driven home. Representative was very helpful and on top of every detail ! More

by Stephanie Wolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Jan 31, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for your kind words, Stephanie. We strive to provide excellent service, and it looks like Misael is an excellent example of that. We hope to see you again soon.

January 27, 2022

Tony was very fair with his trade appraisal, and did due diligence in checking within the network to give us a few more dollars. Derek was awesome, he gave us many options and scenarios for putting us in More

by 4x4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Ranieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Luetke
Jan 27, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to leave us feedback! At Boucher, we pride ourselves in being as transparent as possible with our pricing. We use Market Based Pricing which means we price our vehicles competitively with other dealers in the area. We hope you will give us a chance in the future!

January 27, 2022

Reggie and the whole service team really take a personal interest in providing the very best service. Always a pleasure to deal with in terms of entire dealership! More

by wmacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Jan 31, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for your wonderful review! We are proud to have Reggie on our team and are happy to hear he provided you with the best service.

January 27, 2022

Complete bs situation. My truck is in for repairs. 3 months to not fix it. Gm needs to get its head out of its behind. So they lied to me. Suckered me in there. To buy the newer version of the same truc More

by CHILLIDOG53089
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Majeske
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Piscitello, Misael Perez, Reggie Tobias
Jan 27, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for your feedback. We're sorry to hear that you weren’t completely happy with your last visit. Please contact us at 262-409-2600 to discuss the matter further. We hope that you will give us a chance in the future to make a better impression.

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