Boucher Buick GMC of Waukesha

My horrible customer service started back in 1982 when I bought my first car, I picked out a Pontiac at one of the Boucher dealers then on the way home I spotted a Ford Mustang at another Boucher Dealer. I bought my first car, I picked out a Pontiac at one of the Boucher dealers then on the way home I spotted a Ford Mustang at another Boucher Dealer. I decided I would rather purchase this car, the first Boucher dealer would not give me my deposit back, my fathers attorney contacted Boucher and I finally got my $400 back. I still purchased a Boucher vehicle even though I received poor customer service because I wanted that mustang. Jumping ahead, 2016 was the first time I stepped back into a Boucher dealer because they had the GMC Denali Acadia that my wife wanted. The customer service at Boucher has not improved since 1982 that is for sure. I have had nothing but issues with the service dept, not to mention your on-line scheduling system is worthless. When I have an appt time at a certain time, I expect my vehicle to be serviced at that time, not sit in the drive thru for nearly an hour. The communication from the service advisors is; none. I purchased a service plan when I purchased my Denali, I was told this plan was only good at your location. After numerus horrible experiences with your service dept, I stopped by the Ewald dealer where I have purchased all my other vehicles since 1982 and they said they would honor the service contract. I also stopped by a mechanic I use for other vehicles I own and I was told none of the issues that Boucher said I needed fixed on my Denali need fixing, just a tire out of balance. I will never step foot in a Boucher dealer again, nor will my family members. Shape up Boucher! More

Always Great service. The service department personnel go out of their way to make sure the service is done correctly and efficiently. Keep up the good work! out of their way to make sure the service is done correctly and efficiently. Keep up the good work! More

Being taking my car there since I bought it from there best service ever they take such great care of my car just like it was there’s thank you guys so much just for caring I feel right at home when I com best service ever they take such great care of my car just like it was there’s thank you guys so much just for caring I feel right at home when I come to your place of business More

It was the fastest I've been in and out of a dealership with a lease. Very friendly and lay back experience. I have no complaints. with a lease. Very friendly and lay back experience. I have no complaints. More

My vehicle was in the shop for over 4 months. This was not a good experience for my family. I hope that our next expirence is better. not a good experience for my family. I hope that our next expirence is better. More

This was my first time at Boucher and I was not disappointed. I called the dealership for a specific vehicle and it was clean and detailed for me when I arrived. The process was smooth and easy disappointed. I called the dealership for a specific vehicle and it was clean and detailed for me when I arrived. The process was smooth and easy More

This was my first visit for a scheduled oil change. I had an eight o'clock appointment and arrived a few minutes before eight. I feel that customers should be able to enter the service area at least 5-10 min an eight o'clock appointment and arrived a few minutes before eight. I feel that customers should be able to enter the service area at least 5-10 minutes before their appointment. More

Great people. Friendly, nice and accommodating to start. Listen to your needs and work with you to meet your expectations. Would highly recommend for any one car searching. Listen to your needs and work with you to meet your expectations. Would highly recommend for any one car searching. More

By far one of the best car buying experiences we've had! Nick was great, very knowledgeable and friendly throughout the entire process!! Cory was also very helpful and made the finance process very quick Nick was great, very knowledgeable and friendly throughout the entire process!! Cory was also very helpful and made the finance process very quick and painless! Would recommend to anyone to shop at Boucher Buick GMC in Waukesha! More

Easy to get appointment. The place is clean and bright. They offer coffee, water, soda and fruit and nut bars while you wait. The oil change was fast and they washed the car. The service was exceptional They offer coffee, water, soda and fruit and nut bars while you wait. The oil change was fast and they washed the car. The service was exceptional and personal. More