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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
538 Reviews

538 Reviews of Boucher Buick GMC of Waukesha - Service Center

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July 26, 2023

I had another great experience with the service department. They discovered a transmission leak which was fixed and probably saved me from a major headache down the road. More

by JLUPTON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 20, 2023

Good dealership to work with. Staff in knowledgeable and friendly. They are always looking to help. Sales staff keeps in contact with you long after your purchase. More

by DSTAWSKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 06, 2023

The service visit was quick, they reviewed and answered my concerns and questions and I was back on the road within 2 hours. More

by Bob
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Boucher Buick GMC of Waukesha responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Buick GMC of Waukesha, we look forward to having you as a valued customer for many years to come!

June 29, 2023

Terrible experience. Went in knowing exactly what vehicle that we were going to buy. Salesman, Gregory Prince, didn’t have answers but was able to get them. Once we order More

by SPENCERMEYER44
Recommend Dealer
No
Employees Worked With
Gregory Prince
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ordering manager (unsure of name was great and would give 5 stars)
Jul 03, 2023 -

Boucher Buick GMC of Waukesha responded

Spencer, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sales: Scott Teigland, General Manager 262-409-2600 Service: Rob Heaney, Service Manager 262-409-2600

June 19, 2023

Great Experience, Vehicle and Customer Service! We Will be back for our next vehicle purchases. More

by JMOORE32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Boucher Buick GMC of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick and Kendall met your expectations. Thank you for choosing Boucher Buick GMC of Waukesha, we look forward to having you as a valued customer for many years to come!

June 19, 2023

They are friendly, easy to work with and anticipate the little things. The dealership is clean and neat and very relaxing and pleasant. You get plenty of attention if you want it, and they leave you to y More

by TIM.BIRKENSTOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie Tobias
Jun 20, 2023 -

Boucher Buick GMC of Waukesha responded

Tim, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 12, 2023

Staff was friendly and explained everything thoroughly . Facility was nice , they seemed to think if everything needed . More

by Kberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie Tobias
Jun 13, 2023 -

Boucher Buick GMC of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Buick GMC of Waukesha.

May 06, 2023

My sales process went very well. I have been very pleased with Nick both this time and with the previous Yukon. More

by DENNISHANDROW
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2023 -

Boucher Buick GMC of Waukesha responded

Thank you for the five-star rating! It has been a pleasure serving you, Dennis. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Buick GMC of Waukesha; we look forward to having you as one of our valued customers for many more years to come.

May 04, 2023

Our experience at Boucher was very good. I certainly will recommend Boucher GMC to anyone we know who is interested in a GMC. We will be back because Alex got us a great deal. More

by JW_KNOEBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Johnson was our salesman and he did an outstanding job selling us a car., Reggie Tobias
May 05, 2023 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your thoughts on working with Alex and our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience!

May 05, 2023 -

JW_KNOEBEL responded

Everything was very good. We love driving our new car. We will be back in three years.

April 28, 2023

Checked my car thoroughly for an upcoming road trip. I’m confident car will be good for the long drive. More

by ACWILLS
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Boucher Buick GMC of Waukesha responded

Thank you for choosing Boucher Buick GMC of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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