Boucher Buick GMC of Waukesha - Service Center

I always get great service at Boucher! Thank you Kasey you always are a pleasure to work with when I bring my car in. Thank you Kasey you always are a pleasure to work with when I bring my car in. More

Very confusing group to work with, unorganized, took days to even diagnose the problem. I will avoid the service group completely going forward. Couldn't even produce a service invoice for me. to even diagnose the problem. I will avoid the service group completely going forward. Couldn't even produce a service invoice for me. More

Jason service tech is incredibly rude every time I bring my car in. Swearing at customers is wild. Unacceptable when asked a simple question. my car in. Swearing at customers is wild. Unacceptable when asked a simple question. More

I have been trying to get reimbursed for a car rental since July. Since this is being handled by GMC they dealership could care less whether I am satisfied or not. since July. Since this is being handled by GMC they dealership could care less whether I am satisfied or not. More

I took my Buick Enclave in for a repair, terrible communication from Dakota on the progress. I asked for a service on the car and that wasn’t done completely, just changed the oil at the last minute communication from Dakota on the progress. I asked for a service on the car and that wasn’t done completely, just changed the oil at the last minute because they forgot. I had to call them multiple times for updates. A few days after the “service” I paid for the coolant was empty from a pin hole in the radiator. They never bothered to check any other fluid levels. The repair it came in for is not done correctly, it will need to go to a different shop to be repaired don’t trust this place with your car. More

Had transmission problem, Jason fought for me with the warranty company to get them to fix the trans. warranty company to get them to fix the trans. More

In over 30 years of owning and operating a vehicle I’ve never had a worse experience with a dealership. I’m promised callbacks and do not get them from the service department. I was placed on hold for 10 m never had a worse experience with a dealership. I’m promised callbacks and do not get them from the service department. I was placed on hold for 10 minutes by the service department. Their service department is unable to properly diagnose issues. My vehicle has been in there no less than five times for the same issue. More

Super helpful and friendly! All my questions were answered and there was not any pressure All my questions were answered and there was not any pressure More

Tanner was extremely helpful. Great guy who made the whole process easy and enjoyable. Thanks Great guy who made the whole process easy and enjoyable. Thanks More

The time of the appointment was short and it looked like everything was done to par. I was not happy that the car was not washed. everything was done to par. I was not happy that the car was not washed. More