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Bourne's Auto Center

South Easton, MA

4.9
4,943 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,943 reviews

December 01, 2017

Sales Associate Trey Hubbard was professional from the beginning to the end. Did a good job. I would pass his name on to others in the market for a vehicle. More

by Mark
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ronan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevon Hubbard
Dec 01, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience! We are honored to have earned your business and recommendation. Trey appreciates your recognition and it was certainly his pleasure assisting you with your purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 30, 2017

The best dealership ever! Bourne's Auto Center is by far the best dealership I have encountered in the state of Massachusetts!!! Kim my sales rep is amazing. The entire staff h More

by Shari!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Cygielnik
Dec 01, 2017 -

Bourne's Auto Center responded

WOW! Thank you for naming us "The Best Dealership Ever!" We couldn't agree more that our staff is amazing, we are fortunate to have a team of dedicated professionals. We appreciate your business and your 5 star rating. If we can be of any assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 30, 2017

They stand behind their cars! I have never experienced better service from a dealership. Michael Kelley is a man of his word. How often can you say something like that about a car More

by Cappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2017 -

Bourne's Auto Center responded

Thank you Pete! It is our pleasure addressing your concerns and doing what we can to stand behind our vehicles. We are fortunate to have earned your business and we look forward to earning your continued business. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 29, 2017

Fantastic, will definitely be a repeat customer. I was torn between 2 similar cars at different places...Bourne Auto was my last stop and I am so glad did! Sales and service were professional, thorou More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevon Hubbard
Nov 29, 2017 -

Bourne's Auto Center responded

We are thrilled we were able to earn your business over the other dealerships you visited. It was a pleasure assisting you with your purchase and we are happy you are loving your vehicle. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 29, 2017

Linda Macdonald Great services, no pressure or hassle, they were willing to work with me on a price to fit my budget, salesman Trey was polite and professional and I More

by Linda Macdonald 82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevon Hubbard
Nov 29, 2017 -

Bourne's Auto Center responded

Thank you for your business Linda! It was a pleasure assisting you with your purchase and finding a vehicle that fit your budget. Trey certainly appreciates your kind words and 5 star rating. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 29, 2017

Easiest car buy experience This is my 3rd purchase from Bourne's Auto Center, and this purchase was much like my past 2, where I feel like I was the only customer being seen at More

by mb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Cygielnik, Greg Peschel
Nov 29, 2017 -

Bourne's Auto Center responded

Thank you for your continued business! It is always a pleasure assisting you. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 29, 2017

Great buying experience! What a terrific experience I had buying my car. Mario Lee was very helpful,,he answered all my questions - personal service personified! Love my car! More

by Castlefive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2017 -

Bourne's Auto Center responded

Thank you for awarding us with 5 stars! We appreciate your business and amazingly kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 29, 2017

Easy, fast service I recently purchased a 2015 Jeep Cherokee from Bourne's Auto Center and overall had a very positive experience. I couldn’t be more impressed with the More

by AF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tricia Cromwell
Nov 29, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience! We are honored to have earned your 5 star rating, your business and your high recommendation! If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 29, 2017

Great business Bought a car from Bourne’s. Awesome professional service! No typical car dealer bull. Trisha was great and a pleasure to deal with. I also have other More

by Abby123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia Cromwell
Nov 29, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle! We appreciate your kind words and 5 star rating. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 29, 2017

Tricia my sales lady was very nice and the price was right.e My sales lady Tricia was very nice and the price was good. Delivery of the vehicle sucked. It had trash in bed and the back seat of the vehicle and a More

by Bob Alsheimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Cygielnik, Tricia Cromwell
Dec 14, 2017 -

Bourne's Auto Center responded

We are sorry to hear that the vehicle delivery was not up to your expectations. Per my voicemail and private messages we would be more than happy to address your concerns. We will send an associate to you and provide you with a replacement vehicle so that you are not inconvenienced. Please contact me directly to coordinate, mike@bournes.com or 508-230-2903. Thank you for your business. Michael Kelley General Manager

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