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Bourne's Auto Center

South Easton, MA

Overview
Employees
Reviews
Vehicles
4.9
4,763 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,763 reviews

October 13, 2021

Would not recommend this dealership, had a very bad experience, the people were not friendly and not willing to negotiate 1 Penny. they had the vehicle I wanted and would have bought it the day I went More

by La_la8686
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Machado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Cummings
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Oct 27, 2021 -

Bourne's Auto Center responded

I am very sorry to hear this. We certainly don't want anyone to have a bad experience and not recommend us. This is not the experience that the majority of our customers have had. As for the price, we have been selling cars for one price since 2003, almost 20 years! Most of our business is repeat and referral and we believe our customers love doing business that way. I would love to hear more about your experience to see how we can improve. I can be reached at 508-230-2903 or via email at mike@bournes.com. Michael Kelley General Manager

Helpful
October 12, 2021

David was amazing. He was very straight forward about the entire process. He went above and beyond to ensure that our car was ready on time and he delivered on everything he said he would do. This is our sec More

by tlonerganma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2021 -

Bourne's Auto Center responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with David and the rest of our team, and we look forward to working with you again. Mike Kelley General Manager

Helpful
October 11, 2021

Please come down and talk to Kevy Lima For your next Please come down and talk to Kevy Lima For your next car purchase he was the best sales person I have ever had thank you so much for a wonderful More

by Luis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevy Lima
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Oct 11, 2021 -

Bourne's Auto Center responded

Luis, Thanks for your feedback on your recent visit to Bourne's Auto Center. I'm glad to hear that Kevy was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Mike Kelley General Manager

Helpful
October 11, 2021

Great experience working with Kevin and Bourne’s. Very friendly team and easy process from start to finish. More

by Gonzoga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevy Lima
Report | Print
Oct 11, 2021 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center, your feedback and rating mean a lot to us. We're glad Kevy was able to help, and we hope to see you again! Mike Kelley General Manager

Helpful
October 11, 2021

The staff were such a pleasure to work with! Jose was easy to talk with, heard out my concerns when test driving cars and help fit the right car to me! Best service at a dealership I have recieved. More

by JFurlong9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mead
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2021 -

Bourne's Auto Center responded

Thanks for sharing your thoughts about your experience working with Jose here at Bourne's Auto Center. We appreciate your business and hope to see you again soon! Mike Kelley General Manager

Helpful
October 07, 2021

I have no words to describe Kevin. The best in the business. I recommend now. More

by William Vaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevy Lima
Report | Print
Oct 08, 2021 -

Bourne's Auto Center responded

Thank you for your very kind review, William. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kevy and our team here at Bourne's Auto Center. Mike Kelley General Manager

Helpful
October 07, 2021

Always good service at Bourne auto. It the 2nd car I've bought through them. More

by tmg385
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Braddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevy Lima
Report | Print
Oct 08, 2021 -

Bourne's Auto Center responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Mike Kelley General Manager

Helpful
October 07, 2021

Kevin was great! It’s my fourth time returning to Bournes. Thanks again for a great experience. More

by Li
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevy Lima
Report | Print
Oct 07, 2021 -

Bourne's Auto Center responded

Congratulations on your new vehicle! We are so glad that Kevy had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Mike Kelley General Manager

Helpful
October 05, 2021

Helped me buy my dream car. Went above and beyond. Highly recommend!Everyone was great! More

by md694
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Braddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevy Lima
Report | Print
Oct 05, 2021 -

Bourne's Auto Center responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bourne's Auto Center. Mike Kelley General Manager

Helpful
October 05, 2021

The service was outstanding from start to finish. Would recommend this place to everyone! I'm very happy with my car. More

by Darnellb28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevy Lima
Report | Print
Oct 05, 2021 -

Bourne's Auto Center responded

Darnell, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bourne's Auto Center are glad to have you as a customer. Mike Kelley General Manager

Helpful
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