Bournival Jeep

Note to Self: Car Dealers are people too. Finding a reliable used car is always a worthwhile gamble, but it's just that -- and for all the hidden sinkholes you encounter, it can be a punishing Finding a reliable used car is always a worthwhile gamble, but it's just that -- and for all the hidden sinkholes you encounter, it can be a punishing experience. Not the case at Bournival Jeep. I had already found a potential set of wheels, and when I called to ask about them, was told that the car had just come in, had not yet been cleaned -- but to come right on over (a rare chance to see what those fresh smelling "just like new" vehicles look and smell like before they're fresh). I arrived, Blake took me around back to look at the car. We both knew it seemed like a good deal, but neither of us really knew, because the dealer hadn't had a chance to properly inspect it. I was nervous, and decided to come back the following morning, Thursday, to make a decision. By Friday noon the car was mine. Yes, the price was right. But what impressed me most was the experience. Blake was straightforward, forthcoming and respectful. He actually listened and responded to my concerns (which included my life story...). I felt a sense of relief before I bought the car. On transaction day, it was pretty clear there was some common DNA at this dealership: I could hear it in the voices of customers and salespeople behind me. When the time came, and I was "called" into the finance manager's office, well, there was that same aura of easygoing honesty. When Jessica laughed at some comment I made, I knew it was a real laugh -- and not, to put it precisely, at my expense. I'll be back, folks! More

Excellent Service Recently I had an issue with my rear drive shaft boot. Bournival was recommended to me by a friend. He has used Bournival for over 2 years and never h Recently I had an issue with my rear drive shaft boot. Bournival was recommended to me by a friend. He has used Bournival for over 2 years and never had a single complaint. I figured it was time I gave Bournival service a visit. Called and Mike was very professional on the phone. He had me scheduled a couple days later, which was quite surprising since I usually have to wait about 2 weeks with my usual dealer. On the morning of the appointment I showed up and Bruce greeted me. I mentioned to him the issues I was having and informed him I would be waiting for the Jeep. He took a quick look in the service bays and said they would take a look at the Jeep shortly. I had expected to be waiting for most of the day; however, by 10:30 the Jeep was ready to roll. They could have held the Jeep longer and I probably wouldn't have noticed. The dealership wants customers to feel welcomed. Their waiting area has some comfy leather sofas, massage chairs and complimentary popcorn and drinks. Plus the Jeep displays are delightful. I've been to most of the central and Southern NH Jeep dealerships and not one displays a Jeep the way Bournival does. Overall this was a great experience and I will definitely return for future warranty and general maintenance work. When it comes time to upgrade my Jeep Bournival may get first dibs. More

Walkin for service of a loud noise I Was on my way to work and heard a loud noise as I would excelertate. I found this dealership online and had never been before but this was my only c I Was on my way to work and heard a loud noise as I would excelertate. I found this dealership online and had never been before but this was my only choice as I felt unsafe driving my jeep. I pulled in and encountered Bruce who welcomed me and asked what he could do. He listened as I tried to describe what was going on. He then jumped in and we took it for a ride and in a second he knew it was a wheel bearing. I left it with him and he updated me with all the information of what was happening and also rushed to get it done before he left for the day as I did not live local. My car sounds amazing and he turned a very stressful situation into an easy fix. Thank you Bruce and Bournival service team!!!! More

Repairs on 2008 Grand Cherokee Diesel We are from out of town and spend a week or two each summer in the Portsmouth area. Unfortunately on several occasions over the years we have had to We are from out of town and spend a week or two each summer in the Portsmouth area. Unfortunately on several occasions over the years we have had to bring the GC in for unexpected repairs, some under warranty, The work was always done promptly and well, and we were able to return home with minimal delays. More

Not a customer focused sales team I spent 35 minutes walking around the lot looking at different jeeps made eye contact w 2 sales men went into both service and sales spoke with a guy I spent 35 minutes walking around the lot looking at different jeeps made eye contact w 2 sales men went into both service and sales spoke with a guy who was "busy" texting on his cell the guy to the right did not even acknowledge my presence in the show room. I was prepared to do a trade and sale on a 41,000. 00 Rubicon. I won't chase a sales person If I am not worth your staffs time then I will take my business elsewhere. More

Thank you Bournival! Great selection of inventory. Vinny was great to work with and helped me seal the deal! Very happy with my new Jeep Cherokee! The exact car I was lo Great selection of inventory. Vinny was great to work with and helped me seal the deal! Very happy with my new Jeep Cherokee! The exact car I was looking for! More

Great Experience buying a new Jeep! I had such a great experience buying a New Jeep Grand Cherokee at Bournival Jeep. John Renaud helped me and answered all my questions. The whole tea I had such a great experience buying a New Jeep Grand Cherokee at Bournival Jeep. John Renaud helped me and answered all my questions. The whole team there is awesome. Jessica helped me with my paperwork was exceptional as well. It such a fun positive atmosphere there and I left there excited about making a purchase with them! I highly recommend them to anyone looking to buy a JEEP! More

Great experience, straight forward and honest Had a great experience at Bournival Jeep while purchasing a new Jeep Grand Cherokee. I started the process on the internet, got a very competitive pri Had a great experience at Bournival Jeep while purchasing a new Jeep Grand Cherokee. I started the process on the internet, got a very competitive price on the vehicle. John Renaud was very knowledgeable and straight forward about the vehicle. The typical "sales pressure" associated with buying a vehicle wasn't there. Jessica was a pleasure to deal with on the finance side. I gave her where I thought I should be given credit scores and trade-in and she was able to meet all of my goals. She also bailed me out as I was under a bit of a time crunch and she stayed late on a Saturday (and even tuned water into wine by getting banks to work late). Overall a very pleasant experience and we will be working with Bournival again. More

Blake was amazing. My girlfriend and I were looking for a specific model Wrangler, and Bournival Jeep had it. We traveled from Boston where we were greeted by Blake who My girlfriend and I were looking for a specific model Wrangler, and Bournival Jeep had it. We traveled from Boston where we were greeted by Blake who was extraordinarily kind, helpful, and took us on the best test drive we have ever been on. We both fell in love with Portsmouth, and our Jeep, which we got a great deal on. Blake was extremely informative and answered all of our questions before and after the deal was completed. He even called us to check in and make sure things were going well and that we had no further questions. I will absolutely purchase from him again in the future. More

Awesome Dealership!! From the minute we drove onto the lot, we had a great experience. No pressure .....our salesman, Jeremy, was great. Great to work with. I decided o From the minute we drove onto the lot, we had a great experience. No pressure .....our salesman, Jeremy, was great. Great to work with. I decided on a jeep to purchase and amazingly enough, I was done in 45 or so minutes. Including test drive, trade negation etc.....for us that was amazing, we've been been at other dealers for 4 hours. Came back and met with Jessica in finance, again very quick and efficient. All docs were done, and done correctly. Delivery of my jeep took about 15 minutes. Just yesterday, I had to visit the service dept. for a defective valve on my tire --- got a flat after washing my jeep. I met Bruce....with the service department closing soon. I figured we would have to leave the tire and come back, but nope, tells us to be patient, he would take care of in about 30 minutes. WOW. This kind of stuff is unheard of.......I would highly recommend this dealership ??. They are AWESOME. More