Bournival Jeep

Appalling customer service On 25th July, I attempted to book my 2015 Grand Cherokee in following a 'recall'. Spoke to someone at the dealership who said they could do it on Mon On 25th July, I attempted to book my 2015 Grand Cherokee in following a 'recall'. Spoke to someone at the dealership who said they could do it on Monday 3rd August, and that someone from the service department would call me to finalise details. Received an automated e mail from Phil Walter to say that someone would contact me within 30 minutes (of office opening hours). Nothing. On 29th July I e mailed Phil to advise I hadn't been contacted. He responded with apologies, and said he would make sure I was contacted. Nothing. I sent a further e mail on 30th July, this time copying in Alissa Bournival, the President. As of 10.34a.m on 1st August I am still waiting for that call, and have no idea whether I have an appointment with my car on Monday 3rd August. Very poor customer service. I will find another dealership to look after my vehicle. More

Impressive Experience! Without question, one of the easiest sales experiences I have had at a new car dealership. Vinny in sales was very helpful and answered all of my ques Without question, one of the easiest sales experiences I have had at a new car dealership. Vinny in sales was very helpful and answered all of my questions, without being too pushy or aggressive. Jess in the finance department did a great job finding me a loan that worked best for me. I would highly recommend Bournival for anyone looking to purchase a new Jeep. Top notch personnel! Great inventory of vehicles as well. 5 stars! More

Fabulous place! I had Blake Palmer as a sales perskn. Very knowledgeable of the products and options. I bought a jeep 4 door wrangler and my purchase experience w I had Blake Palmer as a sales perskn. Very knowledgeable of the products and options. I bought a jeep 4 door wrangler and my purchase experience with this dealership is tops. Very pleasant place in atmosphere and customer service . More

Amazing Experience! Team Bournival really cares about the relationship with the customer. Exceptional experience all around! Steve Tobey was tremendous to work with. T Team Bournival really cares about the relationship with the customer. Exceptional experience all around! Steve Tobey was tremendous to work with. Thanks to Alyssa, Dale and Jess also. More

Purchased 2015 Wrangler Jk Unlimited Bournival was great to work with! I hate having to buy a new vehicle but it was a pain free experience . The salesman Blake was not pushy and spent a Bournival was great to work with! I hate having to buy a new vehicle but it was a pain free experience . The salesman Blake was not pushy and spent a lot of time going over everything as well as following up after the sale. Finance and service were very helpful as well. More

Good experience Found a Jeep online, and went in for a test drive. I wasn't pressured too badly to make a deal right away. Came back a couple days later and made the Found a Jeep online, and went in for a test drive. I wasn't pressured too badly to make a deal right away. Came back a couple days later and made the deal. Pleasant experience. More

Blake and the gang were awesome to work with ! While looking into leasing a new Jeep by phone to "many" dealerships I bumped into Blake Palmer of Bournival Jeep in Portsmouth NH. He was nice enoug While looking into leasing a new Jeep by phone to "many" dealerships I bumped into Blake Palmer of Bournival Jeep in Portsmouth NH. He was nice enough to listen to everything I had to say as far as my individual needs. After letting him take a moment to digest the information he proceeded to give me the pros and cons on leasing versus buying. It was then that our family decided to buy a Jeep Wrangler Unlimited. Blake and I then went over the numbers to which I wrote them down so when we got there there would be no surprises. We then packed up and took the 50 minute ride to the dealership, As a small business owner I was ecstatic that things went so well when we got there. After the paperwork was complete Blake sat down with my 2 kids, Josh 18 and Laura 16 and explained all the features on the Wrangler. Then after about 3-4 days from our purchase, Blake took time to give me a ring and see how things were with the jeep and how we liked it. That's not only great customer service but shows Blake's confidence in the quality of the product. Anyone would do well if they get the chance to work on a Jeep purchase with him, Thanks again Blake ! Larry Perrault, Salem, NH More

Awesome experience at Bourne value Jeep My visit to Bournival Jeep was my first but certainly won't be my last. My salesman Blake was very pleasant and patient with my many questions. I neve My visit to Bournival Jeep was my first but certainly won't be my last. My salesman Blake was very pleasant and patient with my many questions. I never once felt pressured by him to buy anything (which was a first! )He was honest and upfront with his answers. That whole experience was quick and accurate from my picking of my new vehicle to the financing.. I love my new 2015 Jeep wrangler. Thank you Blake!! More

Great selection of vehicles. Quick and easy process. Not an aggressive sales process. John was very helpful and even came in on his day off to meet our schedule. Not an aggressive sales process. John was very helpful and even came in on his day off to meet our schedule. More

Great service and price on a new jeep I bought! Had a great experience buying a new jeep. Especially happy with the salesperson Blake Palmer. He was knowledgeable, professional and really worked to Had a great experience buying a new jeep. Especially happy with the salesperson Blake Palmer. He was knowledgeable, professional and really worked to make it a pleasant experience. I highly recommend this dealership. More