Bournival Jeep

Great selection and service I recently purchased a new Jeep at Bournival. I worked with Vinnie and Jessica, both were courteous, helpful and fun to work with. No high pressure j I recently purchased a new Jeep at Bournival. I worked with Vinnie and Jessica, both were courteous, helpful and fun to work with. No high pressure just knowledgeable and professional. The vehicle selection was excellent and Vinnie was great helping us navigate the options. The overall feeling in the dealership is positive right down to the popcorn and the dog friendly atmosphere! I have already been back twice for accessories! More

Great dealership, Great people! Had been looking for a Wrangler at other dealerships. Was very happily when I met Steve, very down to earth, no high pressure to buy, very knowledgabl Had been looking for a Wrangler at other dealerships. Was very happily when I met Steve, very down to earth, no high pressure to buy, very knowledgable, but not a know it all attitude. Told him I wanted a out the door price with all fees included. Guess what, he came back with a figure and I bought it. No dickering back and forth. What a pleaser to do business with. Picked the Wrangler up later that day. Jeep should use this dealership as a model as to how to treat customers. Will buy again! Thanks, Dana and Lorie More

Best experience EVER A unique experience at a car dealership. It was wonderful working with a salesman (Steve Tobey) who was kind, respectful and knowledgeable. Any ques A unique experience at a car dealership. It was wonderful working with a salesman (Steve Tobey) who was kind, respectful and knowledgeable. Any question I asked he answered without hesitation. The best part was the NO HAGGLING over price. I had my internet price and my trade-in was met with the number I had in mind! Deciding on a new car was difficult I tested 12 cars (6 dealerships) and had previously been to my LOCAL Jeep dealer and had such a bad experience dealing with a salesman for just a test ride I refused to buy a car from that dealer. So happy I took the trip to Bournival and drove home in my new Jeep! Since my experience was so positive I will use their service department and contact them for any future purchases! THANK YOU BOURNIVAL! More

Excellent experience! Fast, friendly, and best deals around What an amazing experience. Everyone was so knowledgeable and answered all of my questions. They put me in the car that was fit for me and didn't pres What an amazing experience. Everyone was so knowledgeable and answered all of my questions. They put me in the car that was fit for me and didn't pressure me into something I didn't want. Best car buying experience I have ever had. Definitely an A+ dealer. More

Impressive Experience! Without question, one of the easiest sales experiences I have had at a new car dealership. Vinny in sales was very helpful and answered all of my ques Without question, one of the easiest sales experiences I have had at a new car dealership. Vinny in sales was very helpful and answered all of my questions, without being too pushy or aggressive. Jess in the finance department did a great job finding me a loan that worked best for me. I would highly recommend Bournival for anyone looking to purchase a new Jeep. Top notch personnel! Great inventory of vehicles as well. 5 stars! More

Fabulous place! I had Blake Palmer as a sales perskn. Very knowledgeable of the products and options. I bought a jeep 4 door wrangler and my purchase experience w I had Blake Palmer as a sales perskn. Very knowledgeable of the products and options. I bought a jeep 4 door wrangler and my purchase experience with this dealership is tops. Very pleasant place in atmosphere and customer service . More

Appalling customer service On 25th July, I attempted to book my 2015 Grand Cherokee in following a 'recall'. Spoke to someone at the dealership who said they could do it on Mon On 25th July, I attempted to book my 2015 Grand Cherokee in following a 'recall'. Spoke to someone at the dealership who said they could do it on Monday 3rd August, and that someone from the service department would call me to finalise details. Received an automated e mail from Phil Walter to say that someone would contact me within 30 minutes (of office opening hours). Nothing. On 29th July I e mailed Phil to advise I hadn't been contacted. He responded with apologies, and said he would make sure I was contacted. Nothing. I sent a further e mail on 30th July, this time copying in Alissa Bournival, the President. As of 10.34a.m on 1st August I am still waiting for that call, and have no idea whether I have an appointment with my car on Monday 3rd August. Very poor customer service. I will find another dealership to look after my vehicle. More

Amazing Experience! Team Bournival really cares about the relationship with the customer. Exceptional experience all around! Steve Tobey was tremendous to work with. T Team Bournival really cares about the relationship with the customer. Exceptional experience all around! Steve Tobey was tremendous to work with. Thanks to Alyssa, Dale and Jess also. More

Good experience Found a Jeep online, and went in for a test drive. I wasn't pressured too badly to make a deal right away. Came back a couple days later and made the Found a Jeep online, and went in for a test drive. I wasn't pressured too badly to make a deal right away. Came back a couple days later and made the deal. Pleasant experience. More

Blake and the gang were awesome to work with ! While looking into leasing a new Jeep by phone to "many" dealerships I bumped into Blake Palmer of Bournival Jeep in Portsmouth NH. He was nice enoug While looking into leasing a new Jeep by phone to "many" dealerships I bumped into Blake Palmer of Bournival Jeep in Portsmouth NH. He was nice enough to listen to everything I had to say as far as my individual needs. After letting him take a moment to digest the information he proceeded to give me the pros and cons on leasing versus buying. It was then that our family decided to buy a Jeep Wrangler Unlimited. Blake and I then went over the numbers to which I wrote them down so when we got there there would be no surprises. We then packed up and took the 50 minute ride to the dealership, As a small business owner I was ecstatic that things went so well when we got there. After the paperwork was complete Blake sat down with my 2 kids, Josh 18 and Laura 16 and explained all the features on the Wrangler. Then after about 3-4 days from our purchase, Blake took time to give me a ring and see how things were with the jeep and how we liked it. That's not only great customer service but shows Blake's confidence in the quality of the product. Anyone would do well if they get the chance to work on a Jeep purchase with him, Thanks again Blake ! Larry Perrault, Salem, NH More