Bournival Jeep

My experience with Bournvial Jeep was wonderful! David was so friendly, knowledgeable, and went above and beyond to help. I can not say enough about the fantastic service and attention I received. was so friendly, knowledgeable, and went above and beyond to help. I can not say enough about the fantastic service and attention I received. More

Everyone at Bournival Jeep is friendly, helpful, and professional. I have purchased several vehicles from them, and am always impressed with the service! They really know how to take care of the custome professional. I have purchased several vehicles from them, and am always impressed with the service! They really know how to take care of the customer. More

Jeremy was professional, knowledgeable and accommodating. We were able to workout a deal with no pressure tactics. Jeremy made my purchase a positive, pleasant experience. We were able to workout a deal with no pressure tactics. Jeremy made my purchase a positive, pleasant experience. More

Let me first start by saying if I was rating only the sales department it would be great across the board, unfortunately my experience extends beyond just sales. I purchased a jeep commander for my mothe sales department it would be great across the board, unfortunately my experience extends beyond just sales. I purchased a jeep commander for my mother and have handled all communication with the dealer there after. Sales was great, he was knowledgeable, friendly, not pushy or obnoxious, like the stereotypical cars salesman. Made the purchase quick and painless. Would highly recommend Jeremy to anyone looking for a jeep. Service department on the other hand is terrible. Customer service skills are horrible, they are rude, disrespectful and have no understanding for urgency in matters with which they were responsible for the damage. Shortly after purchasing the jeep the AC went in it. 4 months after purchase so the dealer warranty didn't cover the repair which was fine and understandable. An appointment was made and jeep was dropped off. Was completed the same day as it was dropped off. i picked it up 7 hours after dropping it, yet I was charged for an 8 hour repair that was completed in less time, the vehicle was returned and clearly had not been inspected after the service was ordered. The following day upon needing to fuel it was discovered that the fuel cap and filler neck were broken in the process and as a result left the vehicle stranded 2 hours away from home. I had to go fix it in order to fuel the jeep so it could return home. Upon calling the dealer service tried to deny having accessed that area and upon further pressing they agreed to look at the jeep. It was determined that they did access that area and were at fault for the damage. At no point did the service manager call to apologize for denying that they were responsible or that they caused the damage. Instead we picked it up and there was a gift card for 50.00 oil change which is not even enough to cover the cost of changing the oil in the vehicle. As if after the tremendous issues demonstrated by the service department warranted returning to them for services. Now following a month after the ac repair it does not work again and service made no attempt to get it in to repair the issues in a timely fashion. I am extremely disappointed in the fashion in which the service department repairs, responds and communicates with their clients. It is hard to believe the gap in professionalism from the sales to service side of the same dealership. More

We had been looking for a vehicle for my son and bought one a few months ago that turned out to be a nightmare. We then started our search again and went to a couple dealerships with one being your typica one a few months ago that turned out to be a nightmare. We then started our search again and went to a couple dealerships with one being your typical high pressure annoying sales team. Even after being told several times we had purchased another call we are still being bothered my this dealership. When we arrived at Bournival, Colby was a refreshing change and made buying a car a pleasant experience. He listened, was honest and did everything we asked. He met our budget very nicely and never tried to push something more expensive at us. I have already referred someone to him and will continue to do so. Jessica was also very pleasant and made the financial part of the experience comfortable and simple again not pushing for us to add to our budget which could lead to unpleasant feelings down the road. My son really enjoys his car and as the person who has to help solve the problems for him it was a wonderful experience having Colby and Jessica on my side and helping however they could. Thank you, Cheryl Klockars More

Steve Tobey was most knowledgeable on all aspects of the Jeep Grand Cherokee that we looked at. In addition he knew the features of vehicles that we were also interested in. He was fact based and applied no Jeep Grand Cherokee that we looked at. In addition he knew the features of vehicles that we were also interested in. He was fact based and applied no pressure to buy. He acted as a consultant. In addition Jessica walked us through the loan process within five minutes. She also was highly knowledgeable and fact based. We have had other Jeeps and Mike Fletcher has done an outstanding job in helping us with service. He is the reason we came to Bournival Jeep to look for a new vehicle. A true full service dealership with highly trained personnel that are delightful to work with. More

I was in the mood for a convertible sports car this summer. one caught my eye at the bournival jeep eagle dealership on Lafayette rd. Portsmouth. I pulled in to take a closer look and after setting the summer. one caught my eye at the bournival jeep eagle dealership on Lafayette rd. Portsmouth. I pulled in to take a closer look and after setting the alarm off trying to open the door a very pretty sales girl named anissa came out and after asking her a few questions I had to have it. she asked me if I would like to take it for a drive and we did. it is a 2010 Nissan 370z cabriolet convertible roadster . loaded with bose stereo system, 7 speeds, slap stick, wheel padde shifting or automatic.only 8000 thousand miles on it and in mint condition.she said that other people had been looking at it so I put down $300 to hold it.i told her that I have a terrible credit rateing but now posses the ability to make payments. I met with jess their finance manager and brought her the necessary paper work. they,re.bank called me at 9 am the next morning and asked me 3 questions. I asked the person from the bank if it was looking good and she said yes. by 10 am anissa called me and asked me if I was ready to come pick up my new car. I couldn't believe it. jess,es creative and smart business sense helped to fly this transaction through their bank. I went to the dealership and had it insured at in 10 minutes. I could not believe how quikly this all went through.the whole team at that dealership is the best I have ever seen and been in this area for55 years and have been in the sales business.i also bought a 1994 jeep grand Cherokee with 130000 thousand miles on it 7 years ago and it is the most relable car ive ever had. the Nissan already was priced well to sell and they did even better. they search auctions all over the country and bring back many great cars , makes and models. the whole team was extremely professional and knowledgeable.i highly recommend visiting them to see what they have. one very happy customer, doug from rye. p.s. their is a photo of me and the car onthierr face book page.. More

I found Bournival Jeep thru Kelly Blue Book.com when I was looking for true pricing value of used 2012 Nissan Rogue SE models which I was in the market for purchasing. I sent off a request for more info o was looking for true pricing value of used 2012 Nissan Rogue SE models which I was in the market for purchasing. I sent off a request for more info on the one listed for sale. Much to my surprise and delight, I received an almost immediate email from Phil Walter, Bournival's internet salesperson. We started an over the telephone relationship and I found him to be very knowledgeable and truthful about this SUV. The listing was detailed and the pictures were great. I also liked that I was able to view the carfax history right on the website listing. The next step was help in securing a loan to finance the vehicle. I filled out an online application through them and this is where I found that Jessica Gorman really when to bat for me to find financing for my "less then stellar" credit rating. Once everything was in place, I scheduled an appointment to come down and test drive/purchase. The only day available to me was a Sunday. Phil took me on the test drive and explained details and features of the Rogue and answered any questions I had. I also understand it was Jessica Gorman's day off, but she came in to complete the sale. I'm sure that she has done this numerous times for other customers, but she made me feel like I was important. Thank you Jessica! I just want to say that the purchase price for this Rogue was listed below the KBB average; BUT after seeing and driving, everything about it is definitely above average and honestly described. They also helped provide a vehicle service contract. Right on, guys! Every aspect of this sales and purchase when smoothly and I would not hesitate to recommend Bournival Jeep to anyone in search of a new (or used) vechicle. Thank you Bournival Jeep, I love my Nissan Rogue! Sincerely, J. Joy Rennell Littleton, NH More

Everyone at Bournival was amazing. I was the proud owner of a brand new jeep which, after a crisis of concience, I decided to trade for ... another brand new jeep with side impact airbags. Normally I am a of a brand new jeep which, after a crisis of concience, I decided to trade for ... another brand new jeep with side impact airbags. Normally I am a very careful buyer but I made the simple mistake of thinking the side impact airbags were part of the quick order package I bought. When I went to Bournival I was thinking I would really take a major hit to trade in such a new vehicle but the team at Bournival - Jeremy, Dale, Jessica and Colby specifically - listened patiently to my story and were exceedingly courteous and understanding. They gave me a fantastic price on the trade in and actually let me hold on to the vehicle while a new one was ordered as none in stock had all my desired options. There was zero pressure, the team gave me plenty of time, and all aspects of the visit went very smoothly. Jessica stayed late on a day she was supposed to have off to help finalize the financing when the new Jeep arrived. Jeremy answered several emails promptly and patiently. Dale took the time to show me around the dealership and discuss the vehicle I purchased in detail. Everyone was extremely friendly. Bournival used to have a mixed reputation in the past but they have overhauled their sales and service strategy and this was a very pleasant transaction with professional and no-hassle people. Service and Parts have been great so far. I am a customer for life. More