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Bozard Ford Lincoln
St. Augustine, FL
8,754 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 8,754 reviews
September 09, 2018
Excellently Experience The entire process was easy and enjoyable. Great place and employees. Highly recommend. Burt was my salesman and James handled the finance. Adam helpe The entire process was easy and enjoyable. Great place and employees. Highly recommend. Burt was my salesman and James handled the finance. Adam helped me get the best Possible price. More
by Donna1
Verified CustomerEmployees Worked With
Adam Williams, Burt Mattman
Helpful September 09, 2018
Purchase a new truck I will so definitely go buy another one there if I need too awesome ppl super nice n helpful. And the best part is that it wasn’t to much wait everyth I will so definitely go buy another one there if I need too awesome ppl super nice n helpful. And the best part is that it wasn’t to much wait everything so fast More
by javierramirez1491
September 09, 2018
Bozard Ford-Lincoln = One Great Team! When we searched Comsumer Report for highly rated new car dealerships in our area, Bozard and 2 others were listed and were contacted on our behalf. J When we searched Comsumer Report for highly rated new car dealerships in our area, Bozard and 2 others were listed and were contacted on our behalf. Jim Duran from Bozard responded within minutes to learn exactly what we were looking for and our priority for any possible options. When we arrived for our appointment, Jim had his “best match” from our conversation waiting for us to see and drive. After a short test drive, we were sold in several ways that we had the best price, best value, and without a doubt, the best salesman ever. We learned from a new truck buyer in the customer lounge that he, too, had a great overall experience at Bozard’s and with his salesman Jim Duran. What a great experience! More
by Chuck & Dyal Randall
September 09, 2018
Excellent,Friendly,Detailed Our salesman John Ramerez was friendly, thourgh and detailed. I really appreciated the extra time he spent explaining the vehicle and all its feature Our salesman John Ramerez was friendly, thourgh and detailed. I really appreciated the extra time he spent explaining the vehicle and all its features. Highly recommend to anyone looking to purchase a vehcle. More
by OSCAR.IRIS.WRIGHT
September 09, 2018
One time, on time All work completed, on time , first time fix. My vehicle was washed and vacuumed before it was returned , my thanks for the care taken with my vehicl All work completed, on time , first time fix. My vehicle was washed and vacuumed before it was returned , my thanks for the care taken with my vehicle. More
by Andy1044
September 09, 2018
Service issues-updated Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take a few days for them to get to it & offered me a rental. Before leaving I asked multiple times if there was going to be a charge for the rental and was told no it was taken care of. When I came back to pick car up later that day I was told problem was spark plugs and got a quote of $845. Since I could not afford another day off work I asked the tech numerous times if the only problem was the plugs & he assured of plugs changed car would be good. I changed plugs & problem temporarily fixed. Over next 2 weeks problem gradually came back & worsened. Brought car back to Quicklane for oil change & told them misfire problem not resolved I was told to call service. Called service was told had to pay another diagnostics fee, service advisor finally agreed to do diagnostic for free. I tried to set appt for diagnostic on a Saturday & was told they have no crews on Saturdays, even though I just got a flyer from them saying hours are Mon-Fri 7-6 and Sat 8-4. So I have to wait 3 weeks for a week day off work to bring the car in(if it makes it). I have paid $179 for diagnostic test that was incorrect and a rental car that I was told I would not be charged for. Bozard was very quick to take my $ but not so quick to help resolve the issue. Update- received a call from Octavia @ Bozard she did everything to make this right. Offered to pick up my car and give me a rental while they diagnosed issues, also refunded all my $. She was absolutely a pleasure to deal with. More
by Berry05
September 09, 2018
Excellent service, friendly courteous staff Regular scheduled service for my F-150. Appointment was on time, waiting area was clean and comfortable, service was completed quickly. All staff we Regular scheduled service for my F-150. Appointment was on time, waiting area was clean and comfortable, service was completed quickly. All staff were very friendly and personable. Overall a very pleasant experience. More
by RJK
Employees Worked With
September 08, 2018
Happy with the car, everything else sucked First off, the whole paperwork portion took forever. They were incredibly unorganized and my paperwork got mixed up into another client’s folder sever First off, the whole paperwork portion took forever. They were incredibly unorganized and my paperwork got mixed up into another client’s folder several times within the two hours I was there. Another person had stepped in at one point to help speed up the process, however I think it just made matters worse. Skip ahead a week and a half AFTER the car was purchased, I get the awful news that the dealership had made a mistake and my payoff amount was marked down wrong and now my payments have gone up more than $60....it may sound minimal, but when the payments are already high and I made sure to budget every dollar so I could afford this car, it was not the news I wanted to hear. Not to mention I was trying to leave for vacation and now had to make a stop in and sign more paperwork. Skip ahead one day later, to where I had already left for vacation, check my bank account and saw a car payment was taken out for the previously owned vehicle and it’s now the weekend, called the bank and they said no one could be reached until Monday during normal business hours....so now I'm stuck in the keys with minimal money in my account while I’m vacation and fed up at the fact my car payments are not what we originally had agreed on. I just wish the dealership would get their act together.....All I have to say is this car better be worth all this bull**** nonsense!!!!!!!!!!!! More
by SABBOTAGE07
Employees Worked With
Do not wish to name names
September 08, 2018
Awesome service Nathan very efficient but not there when I picked up car and Sheila (?) was great in catching charges that should instead have been under warranty. Nathan very efficient but not there when I picked up car and Sheila (?) was great in catching charges that should instead have been under warranty. More
by RKELLY40
Employees Worked With
Sheila, Nathan Dippy
September 08, 2018
Replace rear left turn signal light I didn't have an appointment, however, they were able to take me in and accomplished replacing my left rear tail light bulb. I would bring my car back I didn't have an appointment, however, they were able to take me in and accomplished replacing my left rear tail light bulb. I would bring my car back again anytime. More
by jimandbrenda56
Employees Worked With
Chris Baird
