Brewster Subaru - Service Center

Friendly and Professional! Worth the trip from anywhere! I was in for a standard oil change and stopped by to see Anthony P. since my current lease was almost up. He remembered Worth the trip from anywhere! I was in for a standard oil change and stopped by to see Anthony P. since my current lease was almost up. He remembered me from my first lease deal and showed me all the new features on the new 2019 Forester. Since I really liked my 2016 Forester I thought I would just stay with another one. I am so happy I did! I have been getting so many compliments on the car. I just love driving it! Anthony was very friendly and professional. We were able to close the deal very quickly and by New Years Eve I was driving my new car home! What a way to start the New Year! Thanks Anthony! I should also add that both Rich who finalized the deal with me and Anthony from service were extremely nice and helpful. Overall, it was a very pleasant experience! I highly recommend this team! More

Taken care of Recently I needed a new transmission for my 2013 outback as well as a few other things. The service department got the work done and because it took s Recently I needed a new transmission for my 2013 outback as well as a few other things. The service department got the work done and because it took several days to get and install the new transmission they did not charge me for the parking light bulb they replaced. I felt like they were taking care of me not just my car. Jeff Tepper More

Great Experience / Great Customer Service I dropped my Subaru Legacy off for an oil change, recall issue and AC issue on Wednesday evening for a Thursday appointment. As I requested, Danny cal I dropped my Subaru Legacy off for an oil change, recall issue and AC issue on Wednesday evening for a Thursday appointment. As I requested, Danny called before starting any work to give me a ballpark price and when everything was said and done, they were right on the nose. He also mentioned that everything else on the car looked great and no additional services were needed. This might seem small, but to me it's huge that I wasn't given an up-sell or pushed to have unnecessary services performed on my vehicle. The icing on the cake is that, when I explained to Danny I had no way of picking my car up (my Husband is working 14+ hours a day right now) he offered to drop it off to me at my house! That is an incredible gesture and so very appreciated. Thank you, Brewster Subaru for helping a customer out and going above and beyond. More

An unexpected result My scheduled service appointment resulted in a sale/trade-in of current 2012 auto to new 2018 auto with 36 mo. lease. Wow totally unexpected. My scheduled service appointment resulted in a sale/trade-in of current 2012 auto to new 2018 auto with 36 mo. lease. Wow totally unexpected. More

Can they do even the simple things? My Forester calls for tire pressures of 30psi front, 29psi rear. Simple, right? When I took the new vehicle from the dealer, the tire pressures were My Forester calls for tire pressures of 30psi front, 29psi rear. Simple, right? When I took the new vehicle from the dealer, the tire pressures were at 38psi all around. Tires are supposed to be checked before delivery, as they are overinflated for shipping ( so I was told by the salesman when I reported overinflation to him). I adjusted the tire pressures myself. Just had an oil change and tire rotation at 6K miles. Few hundred miles later I get a tire under inflation dashboard indication. I found all the tire pressures set at 25psi. I knew I should have checked the pressures before taking the car from their shop. I again had to set the tire pressures myself. I wonder how good they are with a real service issue???? More

Fast service The service at Brewster Subaru was top notch. They were very friendly and they had me on my way before I knew it. I would highly recommend Purchasi The service at Brewster Subaru was top notch. They were very friendly and they had me on my way before I knew it. I would highly recommend Purchasing your car from Subaru & bring it there to get serviced. Mr. Nelson Demelo & his staff are so professional. You will not be disappointed!! More

Scam Artists My car shut off completely while driving on the highway - Subaru claims they can not re create the incident and that it is safe to drive - essentially My car shut off completely while driving on the highway - Subaru claims they can not re create the incident and that it is safe to drive - essentially it didn't happen in their eyes. More

Dent in car observed after service Brought the car in for sun roof repair, next day I see a dent on the roof next to the sun roof; although it took longer than I would have liked for an Brought the car in for sun roof repair, next day I see a dent on the roof next to the sun roof; although it took longer than I would have liked for anyone at the dealership to return my calls, when we finally spoke we were able to resole the matter to our mutual satisfaction. More

Great trading experience! I went for inspection than end up bringing brand new car. It was exited and surprised for myself and all my family friends. Fred was a great dealersh I went for inspection than end up bringing brand new car. It was exited and surprised for myself and all my family friends. Fred was a great dealership with very helpful happy with great smile encouraged person. I am happy to give him more than 5 star. He deserves better than that. I really appreciate and glad to deal with him. More