Brilliance Honda of Crystal Lake

Great customer service- this was my first time purchasing a new vehicle and everyone at Brilliance Honda was very personable, detail-oriented, and willing to answer my questions. I worked primarily with Rob a new vehicle and everyone at Brilliance Honda was very personable, detail-oriented, and willing to answer my questions. I worked primarily with Rob and he went above and beyond to help me through the process. I really appreciated all of the personalized attention and it was obvious everyone on the team was committed to making this an excellent experience for me. More

We've been servicing our cars at Brilliance for the last 3 years after moving here from Ohio. I just had the opportunity to buy a vehicle from Brilliance. I picked up my 2021 Honda Pilot EX-L yesterday and 3 years after moving here from Ohio. I just had the opportunity to buy a vehicle from Brilliance. I picked up my 2021 Honda Pilot EX-L yesterday and I love the vehicle. Just as much, I loved the ease of doing business with Brilliance Honda. I worked with Thomas Keefe who is the Internet Manager, James Keefe who was my Sales Consultant, and Darrell Herbert who was my Finance Manager. Everyone that I interacted with at Brilliance were truly awesome and I look forward to my next opportunity to do business here. From my initial internet inquiry to the time I drove away everything was super easy and straightforward. Very refreshing. If you want a great deal and a great experience visit Brilliance Honda! Thanks to everyone at Brilliance for making my deal so smooth! More

the seller was an excellent person I loved the service the attention everything was clear in everything, excellent staff trained to sell but above all I was delighted with my car thank you hector for your the attention everything was clear in everything, excellent staff trained to sell but above all I was delighted with my car thank you hector for your great service More

This is my 3rd purchase from Crystal Lake/Brilliance Honda. I’m happy with the service department, and Max found me a used car that met my needs. Honda. I’m happy with the service department, and Max found me a used car that met my needs. More

They has what I wanted. Ok price. I would have preferred purchasing from McGrath Honda, but they did not have the model and trim that I was looking for. McGrath had much more to offer it’s customers than Br purchasing from McGrath Honda, but they did not have the model and trim that I was looking for. McGrath had much more to offer it’s customers than Brillianve. More

Hector was outstanding. Great customer service. He responded to my emails in a timely matter. Went above and beyond to meet my needs. Very happy and satisfied with my purchase. responded to my emails in a timely matter. Went above and beyond to meet my needs. Very happy and satisfied with my purchase. More

I’ll never go back there.they don’t do what they say and run you the way they want too ,and then they sold the car I was looking at without even telling me after I gave them all my information.that’s not ri run you the way they want too ,and then they sold the car I was looking at without even telling me after I gave them all my information.that’s not right BAD P.R. More

Easy process. Jay was very helpful. Used vehicle was very clean. Fifth vehicle I have bought from Brilliance and I have been satisfied with the product and the the staff. very clean. Fifth vehicle I have bought from Brilliance and I have been satisfied with the product and the the staff. More

Max Ring is the best! He takes the time to make sure that every need of the customer is met. I've lost track of how many cars I have purchased from him. that every need of the customer is met. I've lost track of how many cars I have purchased from him. More

Just bought my third vehicle from. Brilliance Honda. Without fail, every single associate was a pleasure to work with. I especially appreciate their no-pressure sales approach. Without fail, every single associate was a pleasure to work with. I especially appreciate their no-pressure sales approach. More