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Bryan College Station Toyota - Service Center

Bryan, TX

4.8
506 Reviews

506 Reviews of Bryan College Station Toyota - Service Center

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February 17, 2025

I was charged twice for services not discussed with me . Ask the first time to be called before service takes place. More

by mjohnson1306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bryan College Station Toyota responded

We apologize for the confusion and for any inconvenience caused. If you will, please contact us directly so we can resolve this matter promptly. Customer Relations Manager customerservice@purdygroupusa.com

February 15, 2025

I was very happy with my quick and easy service. Customer service was great 10/10 More

by Elijah Salarzon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bryan College Station Toyota responded

We're delighted to hear about your quick and easy service experience! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

February 14, 2025

I always find the service at Bryan College Station Toyota to be excellent. They were able to take my truck in quickly in an emergency situation and, because they have a rental office on sight, I was able to More

by NIKKI.MACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bryan College Station Toyota responded

We appreciate your positive feedback and are glad we could assist you promptly! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

February 14, 2025

Amount on Coupon somewhat misleading for oil change. And of course there’s always “more” that “needs” to be done. More

by shirleybperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback. We apologize if the coupon amount was unclear. We aim to provide transparent and honest communication about all services, and we will review our process to ensure this is clearer moving forward. Please feel free to reach out if you have any concerns or questions regarding your service. Customer Relations Manager customerservice@purdygroupusa.com

February 13, 2025

Quick and satisfactory service. Provided information about future service. Notified when vehicle service was completed. More

by Kparrish4031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback! We're glad to hear that you had a quick and satisfactory experience with us. We always aim to keep you informed and provide excellent service. We appreciate your trust and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

February 13, 2025

Excellent service. From the easiness of making the appointment to the actual appointment. Timely, friendly and very efficient More

by Jean West
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We're so glad to hear that your experience was smooth, efficient, and friendly from start to finish. We appreciate your feedback and look forward to assisting you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

February 13, 2025

I arrived before the appointment time and Bobby started on my job immediately. He went over the things that I wanted to do and pointed out some items that I had forgotten. He also took care of a recall r More

by COONJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback! We're glad to hear that Bobby was able to get started on your service right away and ensured everything was taken care of efficiently. It's great that all your needs were addressed and completed on time. We appreciate your trust and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

February 13, 2025

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by mail2curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Bryan College Station Toyota responded

Thanks for the 5-star review. See you next time! Customer Relations Manager customerservice@purdygroupusa.com

February 13, 2025

Carey has always gone above and beyond to help me keep my vehicle safely on the road. I could go to other dealerships for service but so appreciate the one on one care I get from Carey. More

by BDM1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Bryan College Station Toyota responded

Thank you for your wonderful feedback! We're so glad to hear that Carey has consistently provided exceptional service and helped keep your vehicle in top condition. See you next time! Customer Relations Manager customerservice@purdygroupusa.com

February 13, 2025

outstanding service, friendly and professional! A pleasure to do business with. Honest and informative. Shows a real concern for the proper maintenance of your Toyota. More

by tex88goldwing
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bryan College Station Toyota responded

We're grateful for your kind words and thrilled to hear about your positive experience with us! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

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