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Bryan College Station Toyota - Service Center

Bryan, TX

4.8
506 Reviews

506 Reviews of Bryan College Station Toyota - Service Center

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January 09, 2025

My experience was great. Russell always goes above and beyond for his customers. He is very thorough in his explanation of the services done and needed More

by nancy-lovell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Bryan College Station Toyota responded

We're thrilled to hear about your great experience! Thank you for your kind words about Russell! Customer Relations Manager customerservice@purdygroupusa.com

January 09, 2025

The service area is definitely the shining star of the dealership. Sales still functions like the Hard Sell of the old car industry. After buying 4 vehicles there I find your sales personnel want to start More

by TBHARGROVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khurram Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Bryan College Station Toyota responded

Your feedback is invaluable to us! We appreciate your input on our sales process and will take your comments into consideration for improvement. Thank you for sharing your experience! Customer Relations Manager customerservice@purdygroupusa.com

January 09, 2025

Great service. Will visit again. Don’t make people leave a 15 word minimum review in the future More

by CYN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Bryan College Station Toyota responded

Your positive experience is greatly appreciated! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

January 09, 2025

Service department is very through and quick. I trust the technicians to check my vehicle completely and to address any issues they find. More

by papa6874
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Bryan College Station Toyota responded

Thank you for your positive feedback on our service department. We're happy to hear that you trust our technicians to thoroughly check your vehicle! Customer Relations Manager customerservice@purdygroupusa.com

January 09, 2025

It was great. Quick and easy! Heather, my service advisor is awesome! Very helpful and professional. More

by KIM ALLEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Bryan College Station Toyota responded

Thank you for taking the time to share your positive experience with us! We're glad to hear that Heather provided you with great service! Customer Relations Manager customerservice@purdygroupusa.com

January 08, 2025

Tony and the crew provided great service for my 2013 Matrix. I always come back to Bryan College Station Toyota. Now that I am retired we've got to keep it running. Thank you!! More

by MARGDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Bryan College Station Toyota responded

We greatly appreciate your loyalty and are glad to hear that Tony and the team provided excellent service for your Matrix! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

January 07, 2025

Everything went well - service was good, wait was longer than anticipated though. Will be back for next service. More

by amrisner22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Bryan College Station Toyota responded

Thank you for taking the time to share your experience with us! We appreciate your feedback and look forward to serving you again for your next service! Customer Relations Manager customerservice@purdygroupusa.com

January 07, 2025

Tanner did an oustanding job of getting my RAV4 serviced. Knowledgeable, efficient, timely and professional! More

by KATE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your experience with Tanner! We appreciate your positive feedback on the service provided for your RAV4! Customer Relations Manager customerservice@purdygroupusa.com

January 07, 2025

Wait was MUCH longer than I was told to expect. Had to reset oil change alert myself after work was done. Found a leak but said I had to make another appointment to correct. More

by LSBOONE79
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Beran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback. We apologize for the longer-than-expected wait time and the inconvenience. Our goal is to provide efficient and thorough service, and we’ll review your experience to improve in these areas. Please don’t hesitate to contact us to schedule a follow-up appointment for the leak, and we will ensure everything is handled properly. We appreciate your business and hope to serve you better next time. Customer Relations Manager customerservice@purdygroupusa.com

January 07, 2025

I sat in the waiting room for one and a half hours before I found out from the service rep that the car had just been sitting, and the oil change hadn't even been started yet. He apologized and said I would More

by jerinker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Broesche
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback, and we apologize for the delay and inconvenience you experienced. We assure you that we will review your experience with our team. We appreciate your continued trust and hope to provide you with a smoother experience in the future. If there’s anything further we can do to assist you, please let us know. Customer Relations Manager customerservice@purdygroupusa.com

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