Back

Bryan College Station Toyota - Service Center

Bryan, TX

4.7
542 Reviews

543 Reviews of Bryan College Station Toyota - Service Center

Sort by
October 02, 2024

They are great with service. Ron is always very helpful. I would definitely recommend this dealership! More

by sucram1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Bryan College Station Toyota responded

Your feedback is greatly appreciated! It’s wonderful to hear that you consistently receive great service and that Ron has been so helpful during your visits. Recommendations from satisfied customers mean a lot to us, and we’re grateful for your support. If you ever need assistance in the future, don’t hesitate to reach out. Thank you!

October 02, 2024

Great service and a polite and knowledgeable service representative. Tony Rogers is the “best” representative working for you. He is experienced and knows how to get at the maintenance needs of the ca More

by BIG_E2_48HTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Bryan College Station Toyota responded

We’re delighted to hear that you received great service from our knowledgeable team! It’s wonderful to know that Tony has made such a positive impression on you with his expertise and ability to address the maintenance needs of your vehicle. We’re proud to have him as part of our team, and your kind words truly highlight the commitment we strive for. Thank you for sharing your experience, and we look forward to assisting you again in the future!

October 01, 2024

Waiting on detailed invoice still. Requested twice via email but no response. Service took longer than estimated but satisfied with results. More

by dphair80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Bryan College Station Toyota responded

We apologize for the inconvenience you've experienced regarding the detailed invoice and the delay in our response. Your satisfaction with the service results is great to know, but we want to ensure that all aspects of your experience meet your expectations. Please reach out to our Customer Service Relations Manager at customerservice@purdygroupusa.com. They will be able to assist you promptly with your invoice and address any further concerns you may have. Thank you for your understanding, and we appreciate your patience!

October 01, 2024

My daughter took her Toyota Camry to the dealership to have them check the battery. They came back and said that the battery was bad. I at that time asked about the warranty that was on the battery, he s More

by TLCOF6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Rogers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Bryan College Station Toyota responded

We sincerely apologize for the experience your daughter had at our dealership. It’s disappointing to hear that the communication regarding the battery replacement and warranty was not handled properly, and we understand your frustration. We value our customers and want to ensure that everyone is treated with the utmost respect and transparency. We kindly ask that you please reach out to our Customer Service Relations Manager at customerservice@purdygroupusa.com. They would like to address your concerns directly and work towards a resolution. Thank you for bringing this to our attention, and we appreciate your understanding.

September 30, 2024

Speedy and friendly service as always. Ron has been taking great care of my vehicles and family for years! More

by BLIPSCOMB01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Seigler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Bryan College Station Toyota responded

It’s wonderful to hear that Ron has consistently provided you with speedy and friendly service over the years! Building lasting relationships with our customers is a priority, and it’s clear that Ron has gone above and beyond for you and your family. Thank you for sharing your experience, and if there's anything more we can do for you, just let us know!

September 29, 2024

Tanner answered all thee questions I had regarding my mileage and service required in future. More

by BOBC4D
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Bryan College Station Toyota responded

It’s fantastic to hear that Tanner was able to address all your questions about mileage and future service needs! Providing clear and helpful information is essential to ensuring our customers feel confident in their vehicle's care. If you have any more questions or need further assistance, don’t hesitate to reach out. Thank you for sharing your experience!

September 29, 2024

Very accommodating. Got me in for a recall on a Saturday. Will be back for all future service More

by WILLMH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Bryan College Station Toyota responded

It’s great to hear that you had such an accommodating experience with us! Making time for important services like recalls, especially on a Saturday, is what we strive for. We appreciate your trust and look forward to serving you for all your future service needs!

September 28, 2024

Love my Toyota and all the employees who take care of my car.Maybe in the future I will trade 2019 Avalon More

by DIANNA_PERRONE
Recommend Dealer
Yes
Employees Worked With
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Bryan College Station Toyota responded

It’s wonderful to hear how much you love your Toyota and appreciate the care our employees provide! Your satisfaction means a lot to us. Whenever you’re ready to consider trading in your 2019 Avalon, we’ll be here to help you every step of the way. Thank you for your continued trust!

September 28, 2024

Thank you BCS Toyota. You helped my Cama going. Most Appreciations. Don’t what else to say. Thank you very much. More

by cbhurst04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Bryan College Station Toyota responded

Your gratitude means a lot to us! We’re thrilled to hear that we were able to assist you and keep your car going. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. Thank you for choosing us, and we appreciate your kind words!

September 28, 2024

Very good in reminding me of my car maintenance schedule. Carrie is an excellent advisor. More

by hurstjames645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Bryan College Station Toyota responded

We are happy to hear that Carey has been so helpful in keeping you on track with your car maintenance schedule! Having an excellent advisor makes all the difference in ensuring your vehicle stays in top shape. Thank you for sharing your positive experience! We look forward to servicing you again!

...
45
...