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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,473 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,473 reviews

January 17, 2024

My dealer went out of his way to get me the exact 4Runner I was looking for More

by Jefds12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Jan 18, 2024 -

Byers Toyota responded

We're thrilled to hear that your experience at Byers Toyota was a positive one! Our team strives to go above and beyond to find our customers their dream vehicles. We appreciate your recognition of our efforts and hope you are enjoying your new 4Runner. Thank you for choosing Byers Toyota!

January 17, 2024

I love coming to this shop. I trust them and fee my vehicle is in great hands! More

by heidi.lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Jan 18, 2024 -

Byers Toyota responded

Thank you so much for your kind words and trust in our dealership! We strive to provide the best service possible, and it means a lot to us that you feel your vehicle is in great hands here at Byers Toyota. We look forward to seeing you at your next visit!

January 17, 2024

Best dealer around! Service department is the absolute best, hands down. Very friendly, timely, and considerate of customers. More

by jlewis113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Jan 18, 2024 -

Byers Toyota responded

Thank you for sharing your positive experience at Byers Toyota! Our service department works hard to provide friendly and timely service to all of our customers, and I am delighted to hear that we have succeeded in making your visit a pleasant one. We hope to continue being your choice for all of your automotive needs. Thank you for your support!

January 17, 2024

Our interactions with Dawson and Jeff at Byers Toyota Delaware was outstanding. We appreciate the hospitality and treatment that both displayed during our deal. More

by jlc373
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawson Justice
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Jan 22, 2024 -

Byers Toyota responded

Thank you for taking the time to share your experience with us! Dawson and Jeff are truly assets to our team here at Byers Toyota, and we are so glad they were able to provide outstanding service during your visit. We strive to make every customer feel valued and welcomed, and it seems like we have succeeded with you. We hope that you will continue to choose Byers Toyota for any of your future vehicle needs. Thank you again for choosing us, we appreciate your business!

January 17, 2024

Everything about Byers Toyota is very professional. The waiting area is always neat and clean. More

by ljgossett99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Jan 18, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota and taking the time to review your experience with us! We truly appreciate your kind words about our professionalism and cleanliness. Our team takes pride in delivering top-notch service to all of our customers. We hope to see you back at Byers Toyota in the future for all of your automotive needs!

January 17, 2024

Tony Patitu Went the extra mile for us. He found the cars we wanted and got us all set up.. Thank you Tony. More

by DMH43302
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Patitu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Byers Toyota responded

Thank you for taking the time to leave us a review, we are glad that Tony was able to go above and beyond to help you find the perfect car. We will make sure to pass along your praise to him! Thank you for choosing Byers Toyota.

January 17, 2024

I have two Toyotas and visit two different dealerships. Byers is the best hands down! Not even close. The attention to my needs is always the primary concern. The interaction never seems to feel like a sal More

by jhamper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Garverick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colton Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota, we are so grateful to hear that we are the best dealership for your Toyota needs! Our team is passionate about providing outstanding customer service and ensuring that our customers have a positive experience every time they visit. I'm glad to hear that our approach does not feel like a sales pitch and that we are able to make your interactions with us enjoyable. Thank you again for your kind words and ongoing support, we truly appreciate it.

December 30, 2023

The people I. The service center I’ve dealt with are very professional. My problem is with the second key I was not given at time of purchase. I would still not ha More

by pwest7603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I think her name was Chelsie.
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Jan 03, 2024 -

Byers Toyota responded

Hello, we strive to provide excellent service to all of our customers and I am sorry that we did not meet your expectations. Thank you for your feedback regarding the second key, I apologize for any inconvenience this may have caused. We will address this issue with our team and work towards improving our communication and customer follow-up process. Please don't hesitate to reach out if there is anything else we can assist you with. Thank you for choosing Byers Toyota.

December 26, 2023

Adam made sale very easy. Bought sight unseen, Adam sent great pics, perfect communication and follow up was quick and easy! Would definitely buy from again! More

by ap6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Rickard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Byers Toyota responded

Thank you for your glowing review! We are so happy to hear that Adam was able to make your car buying experience seamless and stress-free. We pride ourselves on providing exceptional customer service and will be sure to pass along your kind words to Adam. We look forward to the opportunity to serve you again in the future. Enjoy your new Toyota!

December 24, 2023

First of all, they have not ordered the right car for me and they didn’t know what features Toyota RAV4 XLE Hybrid has. I have ti research on my own and find out the existing features. I wish they knew bett More

by swarnas1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Price
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin Veasley
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Dec 27, 2023 -

Byers Toyota responded

Thank you for taking the time to share your experience with us. We're sorry to hear that you did not have a great experience with our service and finance teams. We strive to provide quality customer service and will take your feedback into consideration as we continue to improve our processes. In regards to the car features, we apologize if there was any miscommunication or misunderstanding on our part. If there are any issues with your check, please reach out to us directly so we can address it promptly. We would be happy to speak with you further about the concerns you have with your new Toyota RAV4 and work towards finding a satisfactory resolution. We appreciate your honest feedback and value you as a customer.

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