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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,478 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,478 reviews

August 20, 2023

Easy to deal with. Straightforward process. Troy was very good about explaining the features of the car. More

by jlapplegarth
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your vehicle purchase! We are so pleased to hear that Troy provided excellent customer service and took the time to explain the features of your car. Your 5-star rating means a lot to us, given that customer satisfaction is our highest priority. We hope that your new Toyota brings you and your family many miles of happy driving and thank you again for being our customer. Please don't hesitate to reach out if there is anything else we can do for you.

August 19, 2023

Troy and Tyler made it so easy ! ! Thank you. Will definitely recommend them both. Very friendly staff More

by ohdesarah
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Barlow. Was aweosme , Nick Hedges
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Aug 21, 2023 -

Byers Toyota responded

At Byers Toyota, we strive to provide a first class service that puts our customers’ needs first. We are thrilled your experience was so positive and that you plan to recommend us to friends and family! We are committed to our core value of respectful customer interactions and Troy and Tyler were glad to deliver exceptional service that added value for you. It is highly gratifying for them to know their customer-orientated approach made it easier for you during the purchase process. We look forward to serving you in the future. Thank you again, Kristen, for choosing Byers Toyota!

August 19, 2023

Very efficient. Clean and well maintained. Great people who seem to look out for the customer. More

by SUE.BADGLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Byers Toyota responded

Hi Sue, we really appreciate you taking the time to share your glowing review of Byers Toyota! We’re so glad you enjoyed your visit and found our space and people to be efficient, clean, well maintained, and looking out for your interests. It means so much to us that our customers feel welcome and taken care of in our dealership – thank you for the recognition! We look forward to assisting with all your future automotive needs.

August 16, 2023

I choose this dealership because of its location and the staff is friendly from beginning to end. Thank you Byers Toyota. More

by JTSULLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
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Aug 18, 2023 -

Byers Toyota responded

Thank you so much for your review, we are so glad that Byers Toyota was able to provide a convenience with our location and show you the friendly service that our staff strives to provide at every interaction. It is incredibly valuable feedback to know that you recognize this commitment of our employees. We truly appreciate it and look forward to helping you on any of your future automotive needs!

August 16, 2023

I came in for service, Chelsie greeted me, asked me if I had any concerns, reviewed the service with me. She estimated an 1-1.5 hours. In slightly less than an hour the work was completed, she reviewed the More

by sporterpintz
Recommend Dealer
Yes
Employees Worked With
Chelsie-- who is always wonderful to work with!
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Aug 18, 2023 -

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we appreciate your feedback and are so pleased to hear that Chelsey provided such great service during your visit. Her willingness to listen to your needs and provide an accurate estimation of the time required for your service is highly commendable. We are proud to have such an exemplary customer service representative be part of our team here at Byers! We strive to ensure all our customers have a delightful experience each and every time they visit us, so thank you for choosing Byers Toyota for your service needs. We look forward to having you back soon!

August 16, 2023

Very friendly and efficient employees at Byers Toyota. Service appt started and completed on time. I really enjoy the waiting area with Wi-Fi and work tables that allowed me to finish my work for the da More

by rkot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Aug 18, 2023 -

Byers Toyota responded

Thank you so much for your kind words and five-star review! We strive to make sure that every customer feels special at Byers Toyota through friendly service and efficient care of your car. We're glad you enjoyed our waiting area too - we know it can be hard to be without your vehicle, so those amenities are part of our attempt to make the process a little easier. Thanks again for taking the time to share your experience with us, and we look forward to seeing you again should you need any more work done!

August 12, 2023

They got me right in when I needed work done. They fixed it and I picked up my car within a couple of hours. More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
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Aug 14, 2023 -

Byers Toyota responded

Thank you for spending your valuable time to share your feedback about us, and we are so glad to hear that Byers Toyota was able to get you in and repair your car quickly. We truly appreciate the positive review and 5 stars! We would love nothing more than to earn further recognition from you by always providing top-notch service. If there’s anything else we can do, please don’t hesitate to reach out.

August 11, 2023

Troy Snyder did a great job with the delivery and vehicle review. One question: I ordered a Camrywith a VIN number ending in 388, but the Camry delivered had a VIN number ending in 319. Allstate provided ins More

by cdjjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Decaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Byers Toyota responded

Thank you for taking the time to leave us a review about your experience with Troy at Byers Toyota. We're so glad to hear that he made your delivery go smoothly. Regarding the discrepancy between the VIN numbers of the vehicle you received and the one Allstate provided insurance coverage for, we apologize that this was not made clear to you prior to delivery and can certainly see how that would be confusing. We'd recommend contacting us directly at our support helpline so we can have a more detailed conversation about what may have caused this issue. We'll do our best to shed light on what happened and make sure any necessary revisions are made as quickly as possible. We appreciate your business and hope that you'll contact us soon so we can resolve this!

August 10, 2023

Always, so clean, the staff is wonderful. Like I’ve said before Gynnae is over the moon with her talent and thoughtfulness, just a great employee. More

by janicestumph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Byers Toyota responded

Thank you for the kind words about Byers Toyota! We are delighted that Gynnae was able to provide a great experience. Our goal is to always treat our customers like family, and so we place strong emphasis on hiring staff who always demonstrate care and thoughtfulness - it sounds like we hit the mark with her! We appreciate your positive feedback; please do not hesitate to let us know if there’s anything else we can do to make your experience even better. On behalf of our entire team here at Byers Toyota, thank you for choosing our dealership for all of your vehicles needs.

August 10, 2023

Great service facility. People are very courteous and pay attention to the task at hand. Just overall great service! More

by dclickenger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
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Aug 14, 2023 -

Byers Toyota responded

Thank you for taking the time to write this great review about your experience with Byers Toyota! We are so pleased that you think highly of our Service team. Your satisfaction is very important to us, and we are glad that we could exceed your expectations. We hope to continue providing the same courteous and attentive service in the future. Thank you again for leaving your heartfelt review, and we look forward to seeing you soon!

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