Cadillac of Norwood

Jeff in service was very helpful. My scheduled oil change was punctual and timely. Thank you! My scheduled oil change was punctual and timely. Thank you! More

I was impressed by the way that my issue was handled and the professional manner in which I was treated. the professional manner in which I was treated. More

Paul Treseler's service to me is excellent. He makes an appointment for me as promptly as possible. I am taken care of as scheduled each time. No delay ! He is very professional in his He makes an appointment for me as promptly as possible. I am taken care of as scheduled each time. No delay ! He is very professional in his work and is an asset to Cadillac of Norwood. He makes it a pleasure for me to have service on my car when need it. More

Everybody was wonderful! I walked in, even though it was early people were smiling and greeted me. Kindly, the process was not bad at all and then pick up was a breeze! Point I walked in, even though it was early people were smiling and greeted me. Kindly, the process was not bad at all and then pick up was a breeze! Point I would do it again at this dealership! Thank you all of you at Cadillac of Norwood More

Got an appointment within two days of calling. They were ready for me when I arrived, and the wait time was exceptional. They were ready for me when I arrived, and the wait time was exceptional. More

I’ve been a loyal Cadillac service customer at your dealership for many years, and Paul has generally been good over that time. But this recent experience was a complete failure. After repairing the dealership for many years, and Paul has generally been good over that time. But this recent experience was a complete failure. After repairing the power steering pump, the dealership returned my car without completing the required inspection sticker. Worse, as soon as I drove off, the engine started making a loud ticking noise—like a clock. I immediately brought the car back. They kept it for over a month and finally told me they didn’t want to fix it, claiming it was too hard to source parts. Ironically, I was able to locate the necessary parts myself from a supplier in North Carolina for the last several repairs and even provided them with the contact information. Still, they insisted that if the car needed an engine, it could cost up to $20,000—despite never actually performing a proper diagnostic. That’s completely unacceptable. These 32-valve Northstar engines were installed in millions of Eldorados and xxx models—they’re not rare or hard to find. Cadillac refusing to service its own vehicles is disappointing and reflects poorly on the brand. I came to pick the car up on Saturday, 7/19/2025, and the battery was dead. I was told they couldn’t retrieve the car because the techs were getting ready to leave. I finally got it today and immediately brought it to a local repair shop. You’ve lost my trust and my business. John Danese More

Service group reported oil leak to me. I did not report oil leak. Not certain why service report indicates that I reported an oil leak. I did not report oil leak. Not certain why service report indicates that I reported an oil leak. More

Great service great diagnostics Paul is the Best I’ve been going to Cadillac of Norwood for 15 yrs professional service takes care of it right been going to Cadillac of Norwood for 15 yrs professional service takes care of it right More

Great service and friendly, helpful staff. Clean and quiet waiting area. Highly recommend the service department. Clean and quiet waiting area. Highly recommend the service department. More