Cadillac of Norwood

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We're glad to hear that Al was able to assist you and provide a positive experience during your visit. We also appreciate your comments regarding the wait time for your alignment appointment. We understand how valuable your time is, and we're always looking for ways to improve our scheduling and service efficiency. Your feedback helps us identify areas where we can do better. Thank you for choosing us, and we hope to have the opportunity to serve you again in the future.

Cadillac of Norwood responded

Thank you for your kind words and for choosing us over the years. It means a great deal to hear that, after owning several Cadillacs and working with different dealerships, Cadillac of Norwood has become your favorite. Our team is committed to providing an exceptional experience at every visit, and we're thrilled that we've earned your trust and loyalty. We truly appreciate your support and look forward to helping you with all your Cadillac needs for many years to come. Thank you again for your recommendation!

Cadillac of Norwood responded

Thank you for taking the time to share your experience! We truly appreciate your feedback and are pleased to hear that our team provided the communication, knowledge, and professionalism you deserve. A smooth and transparent experience is always our goal, and we're grateful for the opportunity to assist you. We look forward to welcoming you back again in the future!

Cadillac of Norwood responded

Thank you for sharing your experience! We truly appreciate your feedback and are glad to hear that Frank made the process straightforward, comfortable, and stress-free. Providing a no-pressure experience with clear communication and a smooth delivery is exactly what we strive for. We're grateful you chose us and hope you enjoy every mile in your new vehicle!

Other responded

Generic response to respond… this aligns to my previous comment on communication. Perhaps discuss internally and work to improve vs placing the responsibility on the customer. Do better. No further resolution actions are needed as I will be moving my future business (Sales & Service) elsewhere.

Cadillac of Norwood responded

We want you to know that your review was immediately discussed internally. The reason we asked for your identity was not to place the responsibility on you, but so we could review the specifics of your visit, better understand what occurred, and identify opportunities to improve. Without being able to connect your comments to a repair order or service visit, it is difficult for us to determine exactly where the breakdowns occurred. We take your concerns regarding communication seriously and are always looking for ways to do better. While we are disappointed to hear that you have chosen to take your future business elsewhere, we appreciate you taking the time to share your perspective and wish you all the best moving forward.

Cadillac of Norwood responded

Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience. After inspecting your vehicle, our technicians were able to diagnose and identify the concerns you brought to us. We reviewed our findings and recommendations with you, but ultimately you chose not to proceed with the repairs at that time. We also acknowledge your concern regarding the oil change light not being reset during your visit. That was an oversight on our part, and we apologize for the inconvenience. We would be happy to correct that for you at your convenience. Regarding your mention of spending $600 at another dealership for a diagnosis, that service was not performed or charged by us, and therefore is not something we can speak to or take responsibility for. We understand that repair recommendations can sometimes come as a surprise, which is why we provide clear, transparent information so customers can make informed decisions about their vehicles. If you would like to discuss your visit further, we would welcome the opportunity to speak with you directly and address any remaining concerns. Thank you for giving us the opportunity to evaluate your vehicle.

Cadillac of Norwood responded

Thank you for taking the time to share this wonderful feedback. We’re elated to hear that Frank provided such a helpful, pleasant, and knowledgeable experience, and that our finance team was able to make the process smooth and efficient for you. We truly appreciate your kind words and your business, and we’re glad we could make your car-buying experience a positive one. We look forward to seeing you again whenever you need us!

Cadillac of Norwood responded

Thank you for your kind words! We truly appreciate your feedback and we are so pleased to hear that you found our team helpful, understanding, courteous, and patient. Providing clear answers and excellent service is always our goal. We look forward to building a great relationship with you and are here whenever you need assistance. Thank you for choosing us!

Cadillac of Norwood responded

Thank you for your continued trust and loyalty! We're honored that you've chosen Cadillac of Norwood for your 6th vehicle purchase. It's wonderful to hear that your experience was courteous, professional, and pressure-free, and that the buying process was easy and efficient. We'll be sure to share your kind words with Shea, who will be delighted to know their assistance and vehicle feature explanations made a positive impact. We truly appreciate your recommendation and look forward to serving you for many years to come. Enjoy your new Cadillac!