Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cadillac of Norwood
Norwood, MA
156 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 156 reviews
August 21, 2020
Bought 2019 Escalade. Horrible detail job. Comes equipped with DVD player. They took the remote and said for $118.00 I could purchase one. Engine was filthy. Showed with $70,000.00 to buy vehicle. It took 4 with DVD player. They took the remote and said for $118.00 I could purchase one. Engine was filthy. Showed with $70,000.00 to buy vehicle. It took 4 1/2 hours before I left with my vehicle. THIEVES Poor customer service. They ran out of water for customers More
by Ricky891
Employees Worked With
Alex Gomes
July 30, 2019
Shady Business!! I purchased a vehicle from them with tire and wheel protection and GAP insurance. I was given the break down of what I was going to pay on the invoice I purchased a vehicle from them with tire and wheel protection and GAP insurance. I was given the break down of what I was going to pay on the invoice. I agreed and signed the paper work. I was not given any contract for the GAP, but didn't think anything of it since I never got a GAP contract in the past. Well fast forward, the car is paid off and called to get a refund on the remainder of my GAP and I am told that I did not purchase GAP, and they will not give me a refund because I don't have the GAP contract that I was never given, the numbers on the invoice that I provided match the information I was given. I will never buy another car from this dealership or recommend it to anyone. Shady business just puts a bad taste in my mouth. I still would like to know where my money went if it didn't go to GAP protection. Also, If you do decide to do business with these people make sure that you double check there math. They overcharged me on taxes as well. Overall bad experience. From buying, to getting it delivered to after sale support. STAY FAR FAR AWAY!! More
by Sousa2010
Employees Worked With
Stever Lander - Spoke to about Refund, Alex Gomes was the sales rep and not sure who the Finance lady was.
January 17, 2019
Service substandard I had a 10 a.m. appointment because my car steered to the right and had a slight vibration in the front after Cadillac of Norwood had done a front end I had a 10 a.m. appointment because my car steered to the right and had a slight vibration in the front after Cadillac of Norwood had done a front end alignment as well as balance and rotated 4 tires. Paul signed me in and a mechanic was told of the issues in my presence, he stated he was going to take it out for a test ride. It was about 10 a.m. I went to the waiting room. At approximately 1:15 Paul came in the the waiting room to tell me a mechanic was checking the balance before checking the alignment. At 2:20 Paul came back and told me the work was completed. The mechanic had rotated the tires front to back. The alignment was within spec so nothing was done. If I still had an issue I needed to buy tires. For this I was tied up for more than 4 1/2 hours to perform approximately 60 minutes of work with no definitive fix. Totally unacceptable customer service from a dealership known for long wait service. This was not my first service here but definetly it was the worst of any garage I have ever used. I am now scheduling my car at Sullivan Tire to have an alignment and tire balancing as I didn't have any issues before Cadillac performed the work. I scheduled the original alignment and balancing with them because it was due according to the calendar and mileage only not for any issue. I am very angry and frustrated with huge amount of my time they wasted. More
by paamf
Employees Worked With
Paul Treseler
August 10, 2018
For the first time purchasing a vehicle was an enjoyable exp Our 5 month search for 2015 certified Cadillac SRX came to a wonderful end at Norwood Cadillac! Our beautiful certified vehicle previously belonged to Our 5 month search for 2015 certified Cadillac SRX came to a wonderful end at Norwood Cadillac! Our beautiful certified vehicle previously belonged to a Norwood Cadillac customer who had all the service provided by them. Maryann Picarello provided excellent customer service to us. She was very knowledgeable about the vehicle and made the whole purchasing process a pleasure. We had an unusual delivery date need and Maryann and Norwood Cadillac went above and beyond to help us out! We have to say, for the first time purchasing a vehicle was an enjoyable experience! More
by Bill & Eva
Employees Worked With
Maryann Picarello
June 04, 2018
Great experience I recently purchased a car from Cadillac of Norwood and had a great experience. Steve, Alex and Joe were very helpful, walked me through the process I recently purchased a car from Cadillac of Norwood and had a great experience. Steve, Alex and Joe were very helpful, walked me through the process every step of the way. They answered all my questions and made the process easy for me. I have already recommended the dealership to friends and when the time comes I will be going back for any of my buying needs! More
by Jen
Employees Worked With
Joe Wilkerson , Alex Gomes, Steve Sousa
June 01, 2018
Don't waste your time with these people I recently bought a Used Toyota 4Runner from these guys about a month or so ago. They had to deliver the vehicle to me up in Maine, as Massachusetts d I recently bought a Used Toyota 4Runner from these guys about a month or so ago. They had to deliver the vehicle to me up in Maine, as Massachusetts doesn't give out temporary plates. The day Carmen Shannon delivered the vehicle, the first thing he said to me was "A rock hit the windshield, but no need to worry as we'll replace it" Naturally I said "well this blows, but as long as you'll pay for it, no big deal" Little did I know what was about to ensue. I was instructed to get a quote for replacement, send it to Carmen and then Joe Wilkerson, the General Sales Manager would decide how to proceed. I sent Carmen the quote the next day and he said..."we can't pay the $240 for your windshield...that's too expensive" Excuse me...it broke while you were delivering it to me?!?! What's even more screwed up is that I was told that I'd have to file a glass claim under my insurance in order to get it replaced and they would reimburse me for my glass claim. Now I'm not sure if this was Carmen Shannon's idea or Joe Wilkerson's. Either way it's absolutely ridiculous that it was suggested. why should I be held responsible for something they did? After many discussions with Joe, he told me that the dealership would pay for it as they were responsible. I was then instructed to go and have it fixed and then to send him the invoice stating that it had been paid for. I had it replaced, and have been waiting almost 3 weeks now for my reimbursement check, only I haven't received it yet. Do yourself a favor...don't shop here. This place is a xxxxING joke. After spending over $30K on my car, this is how I'm treated? Nice customer service Cadillac of Norwood. I will NEVER shop here again after this. All I wanted was my reimbursement check. I paid to fix your mistake, and now it's time for you to pay me back. I will convince everyone I can to stay away from you. You burn me, I burn you! Sorry...not sorry! More
by JHarg
Employees Worked With
Carmen Shannon, Steve Sousa
May 23, 2018
Best & easiest experience purchasing a vehicle! We had the best experiencing purchasing our Escalade. From the moment we stepped onto the lot until we drove away with our new vehicle this could not We had the best experiencing purchasing our Escalade. From the moment we stepped onto the lot until we drove away with our new vehicle this could not have been an easier transaction. Our sales person was fantastic, he was never pushy, he was really great to work with. Our finance person Courtney was unbelievably awesome! I can't say enough great things about her and would absolutely want to work with her again on our next purchase! More
by Cktoo
Employees Worked With
Courtney , Ed McMullin
May 15, 2018
Exceptional services This place is a gem. I just bought a Cadillac here and they made the process so easy in fact enjoyable. As a woman I normally hate the process of buyi This place is a gem. I just bought a Cadillac here and they made the process so easy in fact enjoyable. As a woman I normally hate the process of buying a new car from the sleazy car sales men to the finance guys that could care less about you well this place is the complete opposite.. I went in today explained what I was looking for and they accomadated my every need and I actually left with the car a few hours later! No hassle no fuss just exceptional services .. i will never go anywhere else to purchase a car again .. thx you George in finance and Eddie my sales guy ye where a breath of fresh air More
by ChristineD22
Employees Worked With
George , Ed McMullin
May 11, 2018
Ed you are the man “Thank You” As I walked through the Cadillac of Norwood doors, I was greeted by a friendly receptionist, and then it all happened, I met Ed who is one of the best As I walked through the Cadillac of Norwood doors, I was greeted by a friendly receptionist, and then it all happened, I met Ed who is one of the best salesman I have met. He made me feel comfortable and answered everyone of my questions. He made the dreaded process of buying my car very easy. He responded every time I reached out to him for anything. I have always had a positive experience at Cadillac of Norwood. I want to thank the whole team for your service. Cadillac of Norwood is my dealer, thank you all. More
by CT6-man
Employees Worked With
Receptionist , Ed McMullin
April 24, 2018
Very Pleased Alex Gomes at Norwood Cadillac was absolutely phenomenal. He helped me do a little homework via email before coming in to the show room. Once I got Alex Gomes at Norwood Cadillac was absolutely phenomenal. He helped me do a little homework via email before coming in to the show room. Once I got into the showroom he did his best to get my wife and I into the vehicles we wanted. I genuinely feel like he worked with us on my trade and our finance and lease options to get us the deal that worked best for us. That is why I gave him our business with a 2018 CTS and 2016 SRX. He then handed us over to Courtney in finance and she was terrific as well. Great job explaining out options and didn't pressure us into anything. Alex and Courtney were both extremely courteous, positive and respectful. I would highly recommend them to anyone! More
by jcwilliams311
Employees Worked With
Courtney. Anthony Longa, Alex Gomes
