Cadillac of Norwood

This has been by far the worst car buying experience of my life. Traded in our 15 Escalade for a newer model. After trade we realized we had left some personal property in the vehicle. We were repeatedly t my life. Traded in our 15 Escalade for a newer model. After trade we realized we had left some personal property in the vehicle. We were repeatedly told the property wasn't in the vehicle. It wasn't until we were going to get the authority's involved that said property was suddenly found and returned. We were given a loan with a 9% Apr while having a 830 credit score. Had to except this rate in order to leave with new vehicle . Refied and got a 4.5% rate from a local lender. After returning to have a defective screen replaced under a writen promise to repair, I inquired about the second key the sales rep said he was going to get for me and was told it couldn't be found. At that time salesman told.me they were going to make me another key free of charge and to get back in touch with the in a few weeks to schedule a time to come in. When I contacted them to set up the service I was told they would make us a new key but it would be at our expense. When I explained to them what I have just written. I was then told they would get back to me. Well after many text with out a response for over a week, here we are. I have contacted my sales rep atleast 10 times without a single response. I hope this helps someone in the future. If they say they will do anything, make sure you get it in writing because once they have your money you are an After thought More

Thieves. Service manager (Joe) the worst person to deal with .They couldn’t fix the car and they want me to pay $9000 Service manager (Joe) the worst person to deal with .They couldn’t fix the car and they want me to pay $9000 More

This is my 3rd Cadillac car in 10 years and it will be my last. The service has gone downhill so far it is impossible to consider them for another car. You cannot give enough time to schedule your day if end last. The service has gone downhill so far it is impossible to consider them for another car. You cannot give enough time to schedule your day if end up having to go there. An oil change takes 1.5 hours because they don't touch your car for 30 minutes even though you make an appointment days in advance. They do not reset life sensors so after they replace a filter you keep getting error messages to keep you having to make appointments. They literally did not touch my car for 24 hours one time and didnt even tell me until I called to pick it up. They do not have loaners ever, they claim it is supply chain and other xx but every other brand is back. DO NOT BUY CADILLAC - SERVICE IS HORRIBLE More

Brought car in for oil change and coolant flush. After coolant flush temperature gauge stopped working properly. Brought the car back next day and was first told it may be a $500 sensor, then was to After coolant flush temperature gauge stopped working properly. Brought the car back next day and was first told it may be a $500 sensor, then was told they were able to get it working again without replacing the sensor. That same day the gauge began having the same issues. I am very disappointed because I brought my car here for their expertise with Cadillacs and the car is now worse off than when I brought it in for routine service. Everything on this car worked properly before I brought it to Norwood Cadillac. More

Buyer beware. Our 68 year old mother recently purchased a vehicle from Cadillac of Norwood. She was looking for a base model Escalade but the sales person sold h Our 68 year old mother recently purchased a vehicle from Cadillac of Norwood. She was looking for a base model Escalade but the sales person sold her the highest end model V and was charged a 48% adjusted mark up on her vehicle which was not explicitly disclosed on her purchase contract. When she realized the error of the purchase the very next day, she called the dealership and asked if she could bring the car back. They were unwilling to assist and told her the deal was final. She called again the next day and they told her she could come in and they would discuss a trade in. 8 days after purchase she returned to the dealership only to find her car had lost $73K in value according to the dealership. Her family has contacted the dealership to discuss the transaction and have been told "she signed the contract, so too bad." In summary, if you are looking to purchase a Cadillac we recommend Herb Chambers Cadillac of Lynnfield. They were kind enough to inform us that while adjusted mark-ups are typical in the current market, for the vehicle our mother purchased the mark-up should have been 30% which is a far cry from the 48% mark-up in Norwood. More

I showed up for my appointment at the scheduled time. The internet salesperson turned me over to a sales manager (Rodrigo?). I asked to see the vehicle (Aston Martin) which was outside. He refused to sho The internet salesperson turned me over to a sales manager (Rodrigo?). I asked to see the vehicle (Aston Martin) which was outside. He refused to show it to me until he collected information. I explained that I was not interested in a test drive as I was pressed for time. He refused to show me the vehicle. I walked out. Upon further investigation, I found out there was no General Manager for the Cadillac or Aston Martin dealership. Also, Aston Martin Boston had “moved” to Norwood on this one campus. The writing on the wall indicates the Aston Martin portion of the dealership is struggling. I then walked on the lot and saw the vehicle was very dirty—unbelievable for a $115,000 car. Buyer beware! More

I bought a 2015 Acura RDX in oct …it’s been nothing but problems ../the dealership did very little to help me …I’ll never buy from Norwood cadillac again. problems ../the dealership did very little to help me …I’ll never buy from Norwood cadillac again. More