Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.8
1,599 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Contact Dealership
View Awards

5808 Lee Highway

Chattanooga, TN

37421

Directions

By Type

Showing 1,599 reviews

May 08, 2025

Great service. Organized efficient and timely. I scheduled an appointment and they got me in and out in no time. Great work! More

by Cash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that your visit was smooth and efficient, just the way it should be. Our team takes great pride in providing timely service with care and attention to every detail. We truly appreciate you choosing us and look forward to welcoming you back again soon!

May 06, 2025

Dakota worked with me out of state and got a complete deal, to include a trade in, all ready to go. Unfortunately the car was reserved before I could say yes but he didn’t give up and kept looking. Even More

by Jackson
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Rodick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much, Jackson! We truly appreciate you sharing your experience, and we're so glad to hear that Dakota went above and beyond to assist you even from out of state. While we're sorry the original vehicle was reserved before everything came together, it means a lot to us that Dakota’s dedication and persistence made a lasting impression. We hope the right vehicle finds its way to you soon, and if there’s ever anything we can do to help in the future, we’ll be here and ready to serve. Thank you again for the opportunity!

May 03, 2025

I went in to have my vehicle checked for a brake issue on a brand new 4Runner. I walked in and Brody was incredibly rude to me. He treated me like I did not know what I was talking about, and was very condes More

by neals0529
Recommend Dealer
No
Employees Worked With
Brody Stokes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your experience. We are truly sorry to hear that your visit left you feeling disrespected and unheard that is never the experience we want anyone to have at Capital Toyota. We hold ourselves to a high standard of hospitality and care, and it’s clear we did not live up to those expectations during your visit. We want to make this right, and we believe your feedback deserves to be heard by someone who can directly address your concerns. Please reach out to our Service Manager, Marty, at your earliest convenience. He is committed to listening with an open heart and ensuring your voice is fully heard. You can reach him directly at 423-892-0661. We hope you'll give us the opportunity to restore your trust.

May 03, 2025

Clean Quick Courtesy Personnel are professional courteous people who communicate with the customer to keep them informed More

by Ben003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Capital Toyota, Inc. responded

Hi Ben, Thank you so much for the kind words! We love hearing that you experienced clean, quick, and courteous service that’s exactly what we strive for every day. Our team works hard to keep our guests informed and comfortable, and it means the world to know that came through during your visit. We appreciate you choosing Capital Toyota and look forward to serving you again!

April 30, 2025

It was an easy purchase no pressure very pleasant young man gave us time to pay More

by ajposey.ap@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Hefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Capital Toyota, Inc. responded

Thank you for sharing your experience! We’re so glad to hear that your purchase was easy and pressure-free. It’s great to know that our team was able to provide you with a pleasant and relaxed atmosphere, giving you the time you needed to make the right decision. We appreciate your trust in us and look forward to serving you again in the future!

April 30, 2025

Bryan is the man! !! Go see him!! He got me exactly what I was looking for!! More

by Ariel Westfield
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much, Ariel! We're thrilled to hear that Bryan was able to help you find exactly what you were looking for. He's truly dedicated to making sure our customers get the best possible experience. We appreciate you taking the time to share your positive feedback, and we look forward to helping you again in the future!

April 30, 2025

Making the appointment is so easy and fast in the website. Dropping off the car and how efficient is the process is outstanding . Luis Valdés is helpful and caring. More

by Petrafaustina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re so glad to hear that scheduling your appointment was quick and easy, and that the drop-off process was efficient. It’s great to know that Luis Valdés made such a positive impression with his helpfulness and care. we’ll be sure to pass along your feedback to him! We truly appreciate your support and look forward to serving you again in the future

April 30, 2025

The service was excellent. Everyone showed a strong desire to help us and solve our problem. They communicated with us and let us know what was going on. We will be returning More

by Jg1805
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're so happy to hear that our team provided excellent service and kept you informed throughout the process. It means a lot to us that we could help solve your problem and make your experience a positive one. We’re looking forward to welcoming you back whenever you need us — we’ll always be here to assist!

April 29, 2025

If you need a used or new car I highly recommend going to see Bryan. Not only did I change my mind 5 times about vehicles but he found the perfect one for me and he didn't give up. Chandler the business mana More

by Customsewing2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CHANDLER THE BUSINESS MANAGER
Report | Print
May 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your wonderful review! We’re so happy to hear that Bryan was able to help you find the perfect vehicle, even after you changed your mind a few times. It’s great to know that Chandler worked with you to make sure everything came together and you got the deal you wanted. We’re honored that you had such a positive experience, and we truly appreciate you recommending Bryan and our team. If you ever need anything in the future, we’re here for you! Enjoy your new car!

April 28, 2025

We are very happy with our purchase. Our salesman, Trevor, was great, as was Brandon from finance. I highly recommend Capital Toyota. More

by kbroark120
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Rodick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with us! We’re thrilled to hear that you’re so happy with your purchase. Trevor and Brandon will be overjoyed to know they made a positive impact on your journey with us. Providing heartfelt service and creating joyful moments is what we strive for every day. Your recommendation truly means the world to us. Welcome to the Capital Toyota family — we are always here for you whenever you need us!

1
2
...
160