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Capital Toyota, Inc.

Chattanooga, TN

4.8
1,630 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,630 reviews

June 09, 2020

Capital Toyota is a great place to get your Toyota truck serviced..They always do an excellent job on my truck.If there are any issues they take care of it. More

by Jim
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Capital Toyota, Inc. responded

We appreciate your feedback. Thank you for your loyalty and your kind words.

May 26, 2020

Easy, unpressured buying experience at Capital Toyota Picked out a Tundra on their website, and requested availability. Quick response, COVID-19 responsible, to set-up driving test. Salesperson Patrick More

by ernie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Capital Toyota, Inc. responded

Welcome to the Capital Toyota family & Congratulations on your New Tundra! We are thrilled to hear Patrick created such an easy, stress-free experience for you. We appreciate your feedback!

May 18, 2020

This review is for Brandon Painter. We came from out of town to make a purchase and Brandon made everything in the process go smoothly and easily. There were no surprises and we were completely satisfied w More

by Nick
Recommend Dealer
Yes
Employees Worked With
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5-star review. We will be sure to let Brandon know about your kind words.

May 17, 2020

Definitely would recommend to others for a new car. The sales team was really nice and helped me out through everything I needed help with it had a question about. They were aggressive in finding me a good More

by Alex
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Triplett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James McGuffee
Aug 17, 2020 -

Capital Toyota, Inc. responded

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

May 14, 2020

Was not given the service advisor that I chose when I booked the service. (5/13/30) This has happened before. I will take my business elsewhere if this practice continues. More

by Pike Decaf
Recommend Dealer
No
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Whitaker
May 20, 2020 -

Capital Toyota, Inc. responded

Pike We're Sorry this has happened and I will be sure to let the service manager know. Please feel free to reach out to Marty Woody or Betsy Gammon if you would like to talk with us about your visit. Your feedback is important to us so please let them know if there's anything we can do to gain back a 5-star review.

May 13, 2020

Called and asked if I could make an appointment for an oil change, which was granted. The closest Toyota dealership to Murphy, North Carolina is Capital Toyota, Chattanooga. The staff was very courteous a More

by excalintel
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greeter outside upon arrival, I don’t know his name.
Aug 17, 2020 -

Capital Toyota, Inc. responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

May 12, 2020

Very fast service which I liked very much. Very nice and willing to accommodate. I will come back many times. I love Toyota’s. Great cars. More

by olinto
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us this amazing review.

May 02, 2020

I was so excited and pleased Capital Toyota could pick up my car, do the 90,000 service and return it the Same day. Chris at service and Niko for pick up and delivery were outstanding . Niko even cleaned the More

by dans
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Niko
Aug 17, 2020 -

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with Capital Toyota and Chris. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

April 25, 2020

Brandon was great! He was very knowledgeable and helpful in our car purchase. He made the daunting task of buying a car very enjoyable! I would highly recommend Brandon and Capital Toyota! More

by Damarise
Recommend Dealer
Yes
Employees Worked With
Aug 17, 2020 -

Capital Toyota, Inc. responded

We couldn’t be happier that Brandon provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Capital Toyota team. We hope you are enjoying your new Toyota, please come back to visit anytime!

April 25, 2020

Brandon was a pleasure to work with, he was very patient while I test drove several cars. He answered all our questions and was very knowledgeable about the new 2020 models. More

by Tonya
Recommend Dealer
Yes
Employees Worked With
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Capital Toyota, Inc. responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Capital Toyota with only the best there is to offer. It’s so nice to hear that Brandon helped to make your experience such a positive one. Enjoy your new Toyota!

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