Capital Toyota, Inc.

Capital Toyota, Inc. responded

We’re truly sorry to hear about your dissatisfaction and appreciate you taking the time to share your feedback. At Capital Toyota, we pride ourselves on delivering exceptional customer service, which is reflected in the many positive reviews and loyal customers who have trusted us for years. It’s clear, however, that we fell short in your case, and for that, we sincerely apologize. We understand how important transparency and trust are during both the sales and service processes, and your concerns about hidden fees and invoice confusion are not reflective of the high standards we aim to uphold. Please know that we take this feedback to heart and would like the chance to make things right. We invite you to reach out our General Manager at 423-892-0661 to discuss your experience further. Your trust means a great deal to us, and we’re committed to ensuring every customer, including you, feels valued and heard.

Capital Toyota, Inc. responded

Dear Jill, Thank you so much for your kind words! We’re thrilled to hear that you had a professional and easy car-buying experience with us. Knowing that you’re happy with your new car and overall experience truly makes our day! If there’s anything you need as you enjoy your new vehicle, don’t hesitate to reach out. We look forward to serving you again in the future. Congratulations on your new car!

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We’re delighted to hear that our friendly and non-pressuring staff made you feel comfortable and supported as you chose the perfect car for your growing family. Helping families like yours find the right fit is one of the most rewarding parts of what we do. If you ever need anything in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!

Capital Toyota, Inc. responded

Thank you so much for your continued trust and loyalty over the past 10 years! We’re truly honored to be your go-to dealership for both purchasing and servicing your vehicles. Your recommendation means the world to us, and we’re grateful to have had the opportunity to serve you for so long. We look forward to many more years of providing excellent service!

Capital Toyota, Inc. responded

Thank you for your feedback! We’re pleased to hear that your service was completed promptly and that you enjoyed our comfortable waiting area and courteous staff. We also appreciate your comment regarding the 60k mile service. We understand how important it is to feel that you’re getting the best value, and we will take your input into consideration as we continuously strive to improve our services. Please don’t hesitate to reach out if you have any further questions or concerns, and we look forward to serving you again in the future.

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're delighted to hear that you found our dealership helpful and that our team, especially Curry, provided courteous and accommodating service. Curry takes great pride in creating a comfortable and enjoyable experience, and we're thrilled that his approach resonated with you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Capital Toyota, Inc. responded

Dear Dawn, Wow, thank you so much for your incredible loyalty and kind words! We’re truly honored to have had the opportunity to assist you with three vehicles over the years. Knowing that you trust us to provide honest and straightforward service means the world to us. We’re also delighted to hear about your great experiences with our maintenance team and how they’ve met your expectations with efficiency and care. And yes, Curry is an absolute gem! We’re thrilled that his honesty and expertise have made such a positive impression. Your continued trust and support inspire us to keep delivering the exceptional service you deserve. We look forward to seeing you again for all your Toyota needs!

Capital Toyota, Inc. responded

Thank you so much for your glowing review! We’re thrilled to hear about your fantastic experience working with Curry. He takes great pride in providing quick, efficient service and ensuring our customers walk away with a great deal. We’re so glad to know you’ll be returning to work with him in the future. Your kind words mean the world to us and motivate our entire team to continue delivering 10/10 experiences. We look forward to serving you again soon!

Capital Toyota, Inc. responded

Thank you, Greg, for your kind words! We’re thrilled to hear that our team’s professionalism, knowledge, and efficiency helped create a comfortable and confident experience for you. Ensuring our customers feel satisfied and supported in their decisions is always our top priority. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We truly appreciate your trust in Capital Toyota and look forward to serving you again!

Capital Toyota, Inc. responded

Thank you so much, Cordaro, for your amazing review! We’re thrilled to hear that Curry made such a positive impact on your vehicle search and turned your day around. He truly goes above and beyond to help our customers find exactly what they need, and your recommendation means the world to us. If there’s anything else we can assist you with, don’t hesitate to reach out. We’re here for all your future vehicle needs and look forward to serving you again!