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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.8
1,621 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,621 reviews

March 21, 2023

We appreciated the intentional care of our needs when working with Curry. We felt truly cared for and not treated like just a sale. More

by bcfeagans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience working with Curry and that our team took intentional care of your needs. Thank you again for choosing Capital Toyota!

March 18, 2023

Marquita was very helpful and knowledgeable to work with. Would highly recommend her to anyone More

by Kittkatt04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
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Mar 22, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your positive feedback about Marquita. We're thrilled to hear that you had a great experience working with her and found her to be helpful and knowledgeable. We take pride in having a team of professionals who are dedicated to providing excellent customer service, and we're glad to know that Marquita met your expectations. Thank you for your recommendation. We appreciate your business and look forward to serving you again in the future. If you have any further questions or concerns, please do not hesitate to reach out to us.

March 18, 2023

I had to wait 3 hours on my tundra oil change and tire rotation. The shop had a problem with their lift and did not notify my service advisor. They did comp my oil change and the next one as well. I think More

by Plrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your feedback with us. We're sorry to hear that you had to wait for three hours for your tundra oil change and tire rotation, and we understand that it must have been frustrating for you. We're glad to know that despite the issue with the lift, you were satisfied with the service provided to your truck. We appreciate your feedback. We strive to provide our customers with excellent service and efficient communication, and we apologize for any inconvenience caused. We are pleased to hear that our team compensated your oil change and the next one as well. Thank you for your patronage and we look forward to serving you in the future. If you have any further concerns or questions, please don't hesitate to reach out to us.

March 18, 2023

He was very professional. He was honest about my concerns. Thanks again. I will recommend 💯❤️💋 More

by connie05reynolds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curry Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a positive experience with Curry. At Capital Toyota, we always strive to provide our clients with honest and reliable service, and we are glad to see that this was reflected in your interaction. We appreciate your recommendation and hope to have the opportunity to assist you again in the future. If you have any further concerns or questions, please do not hesitate to reach out to us.

March 07, 2023

Capital Toyota was efficient with scheduled service this morning. Service personnel were personable and explained service and process well. More

by Tmb6c1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Mcculloch
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Mar 17, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your recent service experience at Capital Toyota. We are delighted to hear that our team provided you with efficient and personable service and that they were able to explain the service process to your satisfaction. At Capital Toyota, we strive to ensure that our customers receive top-notch service and that their experience with us is pleasant and stress-free. Our service team takes pride in their work, and it is gratifying to hear that they were able to meet your expectations. We appreciate your business and look forward to providing you with the same level of service in the future. If you have any further feedback or questions, please do not hesitate to reach out to us. Thank you again for your kind words and for choosing Capital Toyota for your automotive needs.

March 05, 2023

Very nice n respectful the wait was not to long n the service team was great More

by Coke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave us such a positive review. We are thrilled to hear that your recent service experience at our dealership was a pleasant one. At Capital Toyota, we understand that your time is valuable, and we strive to provide efficient and timely service to our customers. We are glad to hear that your wait time was reasonable and that our service team treated you with respect and provided you with excellent service. We appreciate your business and are grateful for the opportunity to serve you. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Thank you for choosing Capital Toyota for your automotive needs. We look forward to serving you again soon.

March 05, 2023

Great Staff! Excellent Customer Service! I felt valued. I was never rushed or pushed through the process. I love my car and the experience was a good one! More

by SeasonbySeasonHealthysolutions
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Poteet
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Mar 17, 2023 -

Capital Toyota, Inc. responded

hank you for taking the time to share your positive experience with us. We are thrilled to hear that our staff provided you with excellent customer service and made you feel valued throughout the entire process. At Capital Toyota, we take pride in providing our customers with a hassle-free and enjoyable car-buying experience. We understand that purchasing a vehicle is a significant investment, and we strive to make sure that every customer feels comfortable and well-informed throughout the entire process. We are delighted to hear that you love your new car and that your experience with us was a good one. Thank you for choosing Capital Toyota for your automotive needs. We value your business and look forward to serving you again in the future. If you have any further questions or feedback, please do not hesitate to contact us. We are always here to help.

March 03, 2023

Becca was wonderful to work with. Customer service at its finest! Thank you for a great job! More

by darlene.branch
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rebecca Poteet
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Mar 17, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your positive experience with Becca and our dealership. We are thrilled to hear that Becca provided you with excellent customer service and made your experience a great one. At Capital Toyota, we take pride in providing our customers with exceptional service, and we are delighted to hear that Becca lived up to our high standards. We understand that purchasing a vehicle can be a significant investment, and we strive to make sure that every customer feels comfortable and well-informed throughout the entire process. Thank you for choosing Capital Toyota for your automotive needs. We value your business and appreciate the opportunity to serve you. If there is anything else we can do to make your experience even better, please do not hesitate to let us know.

February 28, 2023

We love Capital Toyota and have been loyal customers for over 20 yrs! The sales team and service team are all great. Patrick is awesome. He has helped us find exactly what we were looking for! More

by jane.katherine.scott
Recommend Dealer
Yes
Employees Worked With
Patrick Shadrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your positive experience with Capital Toyota. We are thrilled to hear that you have been loyal customers for over 20 years and that our sales and service teams have provided you with exceptional service during that time. We are especially grateful for your kind words about Patrick, and we will be sure to share your feedback with him. Our team takes pride in helping customers find the perfect vehicle that meets their needs and preferences, and it is always rewarding to hear that we have succeeded in doing so. Thank you for choosing Capital Toyota for your automotive needs. We value your business and look forward to serving you for many years to come. If there is anything else we can do to make your experience even better, please do not hesitate to let us know.

February 28, 2023

Rebecca is an amazing help when searching for your car! She knew what we wanted and helped us find exactly that. After the car arrived, she was very helpful in showing us all of the "gadgets" that it had a More

by Leeann
Recommend Dealer
Yes
Employees Worked With
Rebecca Poteet
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Mar 17, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your positive experience with Rebecca and our dealership. We are thrilled to hear that Rebecca provided you with exceptional service and helped you find the perfect car that met all of your needs and preferences. Our team takes pride in helping customers navigate the car-buying process and ensuring that they feel comfortable and well-informed throughout the entire process. We are glad to hear that Rebecca was able to assist you with all of the "gadgets" that your new car has to offer and helped you connect your phone and apps. Thank you for choosing Capital Toyota for your automotive needs. We value your business and appreciate the opportunity to serve you. If there is anything else we can do to make your experience even better, please do not hesitate to let us know.

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