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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
491 Reviews
Call Service Center (423) 892-0661

491 Reviews of Capital Toyota, Inc. - Service Center

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April 30, 2025

Making the appointment is so easy and fast in the website. Dropping off the car and how efficient is the process is outstanding . Luis Valdés is helpful and caring. More

by Petrafaustina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2025

The service was excellent. Everyone showed a strong desire to help us and solve our problem. They communicated with us and let us know what was going on. We will be returning More

by Jg1805
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2025

First Toyota truck I have ever owned. Impressed with the truck and also impressed with the service I have received from the dealership. Staff is friendly and courteous and also willing More

by fishngal98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re so thrilled to hear that you’re impressed with both your new Toyota truck and the service you’ve received from our team. Providing friendly, courteous, and helpful service is always our goal, and we’re grateful for the opportunity to assist you on this exciting journey. We’re honored to have you as part of the Capital Toyota family and truly appreciate your recommendation. Whenever you need us, we’re here and ready to help!

April 20, 2025

Capital Toyota is the ultimate in service and courtesy. I was driving through Chattanooga on the way to Florida and a hazard light came on. I stayed the night in Chattanooga and contacted the dealership More

by dshermaniii
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and for taking the time to share your experience with us! It was truly our honor to be of service to you during your travels. At Capital Toyota, we believe in treating every guest like family—whether you're from Chattanooga or just passing through. We're so glad we could give you peace of mind and get you safely back on the road to Florida! Your words of encouragement mean the world to our team. And hey, if you ever do need a vehicle in the future, we’d be absolutely delighted to welcome you back. Until then, safe travels and warm wishes from all of us here in Chattanooga!

April 19, 2025

Very professional and courteous dealership. Everytime I go there I know I’m in good hands. More

by russharwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and continued trust! 🙏 It means the world to us to know you feel in good hands every time you visit. Providing professional, courteous care is at the heart of everything we do—and it’s guests like you who make it all worthwhile. We truly appreciate you being part of the Capital Toyota family and look forward to serving you for many years to come!

April 12, 2025

Longtime customer. Have had 4 Toyotas and a Jeep serviced there for 8 years. This time whew. Brought in one of our Tacomas for brakes and a checkup. After waiting 3+ ho More

by dmarquart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brody Stokes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Thacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth in service 5 stars
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Apr 14, 2025 -

Capital Toyota, Inc. responded

Thank you so much for being a loyal Capital Toyota guest over the years. It means the world to us that you’ve trusted us with your vehicles for the past eight years. We’re truly sorry to hear about the delay and unexpected cost during your most recent visit. That’s not the level of service we aim to provide, especially for someone who’s been part of the Capital Toyota family for so long. To help make things right, please expect a call from our Service Manager, Marty Woody. He’d like to personally connect with you, go over what happened, and see how we can better support you moving forward.

April 02, 2025

Friendly staff. Quick turnaround for service. Could use better snacks and perhaps coffee and water in the waiting room. More

by Ducks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Capital Toyota, Inc. responded

Hi Ducks, Thank you for the kind words! We’re so glad to hear that our team took great care of you and got your service done quickly—music to our ears! And thank you for the honest feedback about the waiting area. We always want your time with us to feel as comfortable and welcoming as possible, and you're absolutely right—better snacks and a fresh cup of coffee can go a long way. We’ll be looking into how we can step up our snack game and make the lounge experience even better. We appreciate you, Ducks, and look forward to seeing you next time!

March 28, 2025

Staff was very polite. Kept me informed on progress of the work being done. Work was completed in a timely manner. More

by mbcave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your kind feedback! We’re thrilled to hear that our team was polite and kept you informed throughout the process. Providing timely service and clear communication is something we take pride in, and it’s great to know we met your expectations. If there’s anything else we can do for you in the future, don’t hesitate to reach out. We’re always here to help!

March 27, 2025

They are very friendly and fast with each service they have done on my Truck !! More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Capital Toyota, Inc. responded

Hi Larry, Thank you so much for your kind words! We’re thrilled to hear that our team has been friendly and fast in taking care of your truck. Providing quick and excellent service is always our goal, and we’re glad to know we’ve met your expectations! If you ever need anything in the future, don’t hesitate to reach out. We’re here for you!

March 25, 2025

Bought car there and use them for service. Always been prompt and professional service. Just wish prices were lower. Oil change prices could be lower. More

by daawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Capital Toyota, Inc. responded

Thank you so much for your continued trust in us—for both your purchase and ongoing service visits. We're so glad to hear that you've consistently experienced prompt and professional service. That means the world to us. We also appreciate your honest feedback about pricing. We understand that vehicle maintenance is an investment, and we’re always looking for ways to provide greater value for our guests. We’ll be sure to pass your thoughts along to our team as we continue working to serve you better. Thanks again for being part of the Capital Toyota family—we’re always here when you need us!

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