Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you for your feedback and for providing such concise and positive descriptors of your experience with us. We appreciate your kind words, and we're thrilled to hear that you found our team to be clean, professional, efficient, friendly, thorough, and skilled. Your satisfaction is our priority, and we're delighted that we were able to meet your expectations in all these aspects. We apologize if the request for a certain word count felt imposing, and we appreciate your understanding. If there's anything else we can do for you or if you have any further comments, please don't hesitate to reach out. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again in the future.

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great service experience with us. From our friendly receptionists to Gary in service, our team is dedicated to providing exceptional customer service. We understand the value of your time, and we strive to make your service visit as efficient as possible. It's fantastic to know that we were able to get you in and out in less than 45 minutes. Your kind words about our customer service are truly appreciated. We will be sure to pass along your gratitude to the entire team. If you ever have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you again for choosing us and for your support. We look forward to serving you in the future with the same level of care and efficiency.

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with Brody, Donnie and the team at Capital Toyota PreOwned Service Center. We are pleased to hear that they were able to quickly diagnose and fix the issue with your Volvo, and that you were back on the road the same day. At Capital Toyota, we understand the importance of having a reliable vehicle and we strive to provide prompt and efficient service to all of our customers. We are glad to hear that Brody and Donnie were helpful and provided you with excellent service. We appreciate your loyalty and look forward to serving you for all of your future service needs. Thank you for choosing Capital Toyota PreOwned Service Center.

Capital Toyota, Inc. responded

It's great to hear that you're happy with the service you received from Capital Toyota! We're glad that our complimentary valet pickup and drop-off service made your experience even more convenient. Thank you for choosing us for all your service needs, and we look forward to continuing to provide you with excellent service in the future.

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us at Capital Toyota! We are glad to hear that our team provided professional and courteous service and that we were able to complete the job within the expected time frame. We take great pride in providing efficient and effective service to our customers, and it's always great to hear when we've succeeded. We appreciate your trust in us to bring your car back if needed, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. Thanks again for choosing Capital Toyota and for trusting us with your automotive needs!

Capital Toyota, Inc. responded

Thank you for taking the time to leave us a review about the 60,000 mile service performed on your 2017 Rav4 at Capital Toyota. We are thrilled to hear that our team provided you with a timely and well-explained service. At Capital Toyota, we pride ourselves on providing exceptional customer service and delivering high-quality workmanship. We understand the importance of keeping your vehicle in top condition, and we are pleased that our team was able to provide you with the care and attention that your Rav4 deserved. We appreciate your business and the trust you placed in our team. If there is anything we can do to further assist you, please do not hesitate to reach out to us. We look forward to serving you again in the future.

Capital Toyota, Inc. responded

Thank you for taking the time to share your feedback with us. We're sorry to hear that you had to wait for three hours for your tundra oil change and tire rotation, and we understand that it must have been frustrating for you. We're glad to know that despite the issue with the lift, you were satisfied with the service provided to your truck. We appreciate your feedback. We strive to provide our customers with excellent service and efficient communication, and we apologize for any inconvenience caused. We are pleased to hear that our team compensated your oil change and the next one as well. Thank you for your patronage and we look forward to serving you in the future. If you have any further concerns or questions, please don't hesitate to reach out to us.

Capital Toyota, Inc. responded

Thank you for taking the time to share your recent service experience at Capital Toyota. We are delighted to hear that our team provided you with efficient and personable service and that they were able to explain the service process to your satisfaction. At Capital Toyota, we strive to ensure that our customers receive top-notch service and that their experience with us is pleasant and stress-free. Our service team takes pride in their work, and it is gratifying to hear that they were able to meet your expectations. We appreciate your business and look forward to providing you with the same level of service in the future. If you have any further feedback or questions, please do not hesitate to reach out to us. Thank you again for your kind words and for choosing Capital Toyota for your automotive needs.

Capital Toyota, Inc. responded

Thank you for taking the time to leave us such a positive review. We are thrilled to hear that your recent service experience at our dealership was a pleasant one. At Capital Toyota, we understand that your time is valuable, and we strive to provide efficient and timely service to our customers. We are glad to hear that your wait time was reasonable and that our service team treated you with respect and provided you with excellent service. We appreciate your business and are grateful for the opportunity to serve you. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Thank you for choosing Capital Toyota for your automotive needs. We look forward to serving you again soon.

Capital Toyota, Inc. responded

Thank you so much for this 5-star review!