Capital Toyota, Inc. - Service Center

Capital Toyota, Inc. responded

Thank you so much for taking the time to share your feedback regarding the 90,000-mile service for your 4Runner! We're thrilled to hear that you had an outstanding experience and that our personnel in all departments exceeded your expectations. Your high praise and the confidence you express in our professionals truly mean the world to us. It's our goal to ensure your vehicle is in top-notch condition, and we're delighted that you're good for another 90,000 miles! If there's anything more we can do for you or if you have any further feedback, please feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future. Safe travels, and thank you for rating us a 15+ on the 1-10 scale!

Capital Toyota, Inc. responded

Thank you for your continued trust and loyalty since 1999. We truly appreciate your longstanding relationship with our dealership and are honored to have been of service to you over the years. It brings us great joy to hear that you have consistently received excellent service from our Service Department. Providing reliable and efficient repairs for your truck, regardless of the issue, is our commitment to ensuring your satisfaction. If there's anything more we can do for you or if you have any specific feedback or requests, please feel free to let us know. Thank you once again for choosing us, and we look forward to serving you for many more years to come.

Capital Toyota, Inc. responded

Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our staff friendly and helpful, appreciated the fast service, and received clear communication throughout various services. Your recommendation means a lot to us, and we truly value your trust in our services. If there's anything more we can do for you or if you have any specific feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future.

Capital Toyota, Inc. responded

Thank you for taking the time to share your feedback with us regarding your recent service experience. We appreciate your input, and I want to sincerely apologize for any disappointment caused by the absence of a car wash or vacuuming. Your satisfaction is crucial to us, and we understand the importance of providing a comprehensive service experience. We value your feedback as it helps us identify areas for improvement. If there's anything specific you'd like us to address or if you have additional comments, please feel free to let us know. We are committed to enhancing our services to better meet your expectations in the future. Thank you for choosing our service, and we look forward to the opportunity to serve you better next time.

Capital Toyota, Inc. responded

We appreciate your kind words! It's fantastic to hear that you had a very quick oil change and tire rotation at Capital Toyota. We're delighted that you had a positive experience. If there's anything more we can do for you or if you have any further feedback, please feel free to let us know. We value your satisfaction and look forward to serving you again in the future. Thank you for choosing Capital Toyota! Safe travels, and we hope to see you again soon.

Capital Toyota, Inc. responded

We appreciate your fantastic feedback and are thrilled to hear about your seamless experience at Capital Toyota! 😊 Chris is indeed a true professional, and we're delighted that your visit was effortless and well-executed. Our team is committed to providing top-notch service, making every interaction a positive one. We look forward to serving you again in the future and maintaining the high standards that Capital Toyota is known for. Safe travels, and thank you for choosing Capital Toyota!

Capital Toyota, Inc. responded

We truly appreciate your kind words and are honored to have served you at Capital Toyota. Your satisfaction is our top priority, and we're delighted to hear that our team was courteous, the waiting area met your expectations, and we could complete the service ahead of schedule. It's also heartening to know that our efforts to accommodate disabled customers, especially veterans, were recognized. We are grateful for your service, and we're committed to ensuring a comfortable and accessible experience for all our valued customers. Thank you for choosing Capital Toyota, and we look forward to serving you with excellence in the future!

Capital Toyota, Inc. responded

We truly appreciate your kind words! It's wonderful to hear that Capital Toyota has consistently been great to deal with, and that the service has been excellent. At Capital Toyota, providing top-notch service is our commitment, and your satisfaction is our priority. If there's anything more we can do for you or if you have any further feedback, please feel free to let us know. Thank you for your continued trust and loyalty. We look forward to serving you with excellence in the future! Safe travels, and thank you for choosing Capital Toyota!

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience at Capital Toyota. Our team takes pride in providing excellent service and being readily available to answer questions and offer recommendations. Customer satisfaction is our top priority, and we appreciate your positive feedback about our helpful staff. If you ever have more questions or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again.

Capital Toyota, Inc. responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your routine maintenance went smoothly, and our team provided you with on-time and courteous service from start to finish. At Capital Toyota, we strive to make every visit a great experience for our customers. If there's anything else we can do for you, please don't hesitate to reach out. Safe travels, and we look forward to serving you again in the future!