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Capital Toyota, Inc. - Service Center
Chattanooga, TN
493 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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493 Reviews of Capital Toyota, Inc. - Service Center
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July 04, 2024
Great experience and excellent customer service that attended all needs required for a safe car. attended all needs required for a safe car. More
by arturorocha10
June 30, 2024
Everybody was very nice and helpful nice and clean facility did routine maintenance and check on a recall issue with no issue's facility did routine maintenance and check on a recall issue with no issue's More
by Thalene197
Employees Worked With
June 27, 2024
I have been severely disappointed by the service I have gotten from the dealership. Previously, I had been over the moon with the service provided by this dealership, so much so that I have given a measure gotten from the dealership. Previously, I had been over the moon with the service provided by this dealership, so much so that I have given a measure of grace when things were subpar in the last year or so. Now I am out of grace. I live 2.5 hours away and work full time, to take time to bring the 4Runner to this location is a minor event for my family. When I brought the car in, I had a tech go with to see if the car would make the sounds in question. This was the third attempt for one of the sounds. BEHOLD!! The tech heard both sounds!!! I was relieved as I believed the issues would be addressed. I was so wrong.... After the car was at the dealership half a day the day I dropped it and all day the next....I got there to find that the 3X sound was completely unmentioned and the new sound was mentioned only that the sound can be heard, but cannot be identified 'because there is too much personal property in the vehicle. Really? So, did no one think to call me to clue me in? I could happily come by and remove any/all items interfering with your $90 diagnostic task. It kills me that I had to pay for an incomplete service and was only made aware that the service was incomplete at a time when there was no opportunity to remedy 'the problem' because i am due back to work in the morning.....2.5 hours away......and the Service Dept is now closed.....and my Service guy nor the manager is on site..... Do you see what I'm getting at here? Yes, I'm mad. I've given grace when your finance guy over charged me at the time of purchase....I've given grace when your service department returned me my vehicle with the dash still disassembled after a repair and the contents of my glove box strewn around the floorboards......I believe I've been gracious..... now what? I expect to hear from someone without delay..... More
by moxiekenney
Employees Worked With
June 26, 2024
Service department is good. They did not try to upsell me. They are a little higher in cost than a non dealership They did not try to upsell me. They are a little higher in cost than a non dealership More
by Slimpickens2020
Employees Worked With
June 26, 2024
My car smelled like oil and gasoline and the hood wasn’t fully latched and came open as I was driving on the highway fully latched and came open as I was driving on the highway More
by Karen.pittman
Employees Worked With
June 25, 2024
Have received helpful services when I have been in need to service my 2018 Toyota HIGHLANDER. to service my 2018 Toyota HIGHLANDER. More
by karena67
Employees Worked With
June 21, 2024
Great service department - no surprises, great communication and updates you on warranties and standard maintenance issues. communication and updates you on warranties and standard maintenance issues. More
by Rapowellcpa
June 17, 2024
They always very fast and professional. Staff very attentive and curious. Always helping which ever way they can Staff very attentive and curious. Always helping which ever way they can More
by laracuente
June 06, 2024
The work was good but after replacing the windshield it was returned dirty and had handprints all over on the hood, roof, and front doors. was returned dirty and had handprints all over on the hood, roof, and front doors. More
by kevin.stenger
Employees Worked With
