Subaru of Troy

I have never dealt with such sales incompetence I was promised several things and not delivered Sold me on starlink doesn’t come with model, used lower insurance as reason to get Tried to tell me promised several things and not delivered Sold me on starlink doesn’t come with model, used lower insurance as reason to get Tried to tell me xm radio was included until corrected by sales manager States selling vehicle that was on lot the longest but it had a couple of extras …. No extras Very disappointed More

Just closed on a lease for a 2024 Subaru Crosstrek at Subaru of Troy. Brandon David was my salesperson. He was amazing, very helpful and patient. I really like the Subaru brand so when I need a new vehic Subaru of Troy. Brandon David was my salesperson. He was amazing, very helpful and patient. I really like the Subaru brand so when I need a new vehicle I plan to return to Subaru of Troy to get it- hopefully with Brandon! More

We were looking for a used car and our sales consultant, Jimmer, put a lot of effort into showing us vehicles, giving all the information we needed, letting us take a test drive and not putting pressure on Jimmer, put a lot of effort into showing us vehicles, giving all the information we needed, letting us take a test drive and not putting pressure on us for a sale. Rudy the financial consultant was friendly as well and just gave us financial options and extended warranty information in such a way that it just seemed as a courtesy. The next day when we drove the car onto the highway for a short distance, it started to vibrate in the rear. When we drove it back in, they were very apologetic and kept it overnight to fix the issue. The mechanic even drove it home that evening to make sure it was fixed. We understand that things can happen, but they definitely took care of us and were very courteous. All sales people in the dealership were very friendly. . We would definitely recommend buying your next car here. We intend to do that! More

I had a list of vehicles that I was interested in. I was amazed when the salesman when and got each vehicle and drove it to me for me to look at and/or test drive. I was amazed when the salesman when and got each vehicle and drove it to me for me to look at and/or test drive. More

I wish I could give Subaru of Troy zero stars. I have bought 10 cars in my lifetime, and this was by far the worst experience ever. If you want to buy from a stereotypical used car salesperson, I have bought 10 cars in my lifetime, and this was by far the worst experience ever. If you want to buy from a stereotypical used car salesperson, have a go with these folks. Told us they would “work with us” on pricing of a car, then gave us a whopping $200 off. We were trying to negotiate $1000 off a used car with an accident record. After days of discussion and test drives, we were offered $200 off the vehicle price and was told it was market priced right and that was the absolute best they could do. Needless to say, we promptly went to another dealership and bought a car for $2000 less and 1/3 the mileage. To make matters even worse, they dropped the ADVERTISED price of that car by $700, THE VERY NEXT DAY!!! The same car they said they couldn’t give more than $200 off. They are everything that makes a car purchase experience awful. They give all salespeople in every industry a bad name. More

The offer of trade in value was insulting I have purchased vehicles from this dealer before but will not be back again. Shame on Carbone of troy purchased vehicles from this dealer before but will not be back again. Shame on Carbone of troy More

Purchased a Pre-owned Honda Pilot with over 100k, this was my daughter's first car purchase, within 2 weeks needed a new alternator, they would do a few diagnostic testing to confirm what my mechanic said was my daughter's first car purchase, within 2 weeks needed a new alternator, they would do a few diagnostic testing to confirm what my mechanic said, but I would have to pay for it. I ended up paying out of pocket to my mechanic, 4 weeks later, rear brakes went and needed rotors as well, paid my mechanic out of pocket 350 and now 5 weeks later O2 sensor went, again 180 out of pocket!!! Will never go back there to buy any vehicle in the future. They promised to repair the back tailgate, still not repaired, no phone call, nothing! Can not wait to see what happens next week with it!!! More

Always pleased here. When we bought our new Crosstrek we also purchased the lifetime oil/filter deal there. Obviously, we trust them explicitly with our vehicle. When we bought our new Crosstrek we also purchased the lifetime oil/filter deal there. Obviously, we trust them explicitly with our vehicle. More

Service is Slow, sloppy and expensive. This is my third service - each time only needing an oil change and tire rotation. I always arrive by 715am. Average wait time is 2 hours and 45 minu This is my third service - each time only needing an oil change and tire rotation. I always arrive by 715am. Average wait time is 2 hours and 45 minutes. Today’s bill was $159. Tire pressure was low and different on all 4 tires. Sales: twice we made same-day appointment to drive a new car on the before purchasing. Once arriving, it wasn’t there. No explanation, no apologies. In short, whether attempting to purchase or servicing the car you purchased from them, Carbone Subaru of Troy is the worst dealer I’ve ever experienced. More