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CardinaleWay Mazda Mesa
Mesa, AZ
2,961 Reviews
Car Dealers are certainly not famous for doing "the right thing", but what about when a few Mazda enthusiasts get hired by a dealer and take over? Can a Mazda dealer become a source of goodies for Mazda Zoom Zoom lifestyle fans? CardinaleWay Mazda wants to know if they can express their enthusiasm for Mazda without coming off as phony or pandering... We are proud to be working with DealerRater.com on improving our customer reviews and committing to acknowledge, respond to and resolve complaints or issues that are posted here on DealerRater.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 719 service reviews
July 10, 2026
Can rely on this dealer to take excellent care of my CX-5 every time. It is the little extras that they do which make them stand out in the crowd. every time. It is the little extras that they do which make them stand out in the crowd. More
by crandall23
Employees Worked With
May 28, 2026
Jerry repeatedly claimed to “stand behind the service,” yet refused to meaningfully address or guarantee resolution of the ongoing issue with my vehicle. The problem remains unresolved and cannot even be p yet refused to meaningfully address or guarantee resolution of the ongoing issue with my vehicle. The problem remains unresolved and cannot even be properly isolated, but instead of working collaboratively with me as the customer, he became defensive whenever I provided context and explained the repeated occurrences — despite the fact that he was not personally present during those incidents. What was most disappointing was the lack of empathy, professionalism, and basic customer service skills. Rather than listening and trying to understand the concern, Jerry acted dismissive and immature, making the interaction unnecessarily frustrating. A true commitment to customer service means acknowledging concerns, communicating respectfully, and working toward solutions — not becoming offended when a customer is simply trying to explain an ongoing issue and seeking support and resolution. More
by Jen
Employees Worked With
May 09, 2026
Service is second to none! Five stars for Jesus in the service department! Always communicating with me and keeping me updated. And honestly the price of fixing my car after a Five stars for Jesus in the service department! Always communicating with me and keeping me updated. And honestly the price of fixing my car after a slight mishap was great! They gave me a loaner car that was amazing! Thanks so much! More
by meilimarie
Employees Worked With
April 18, 2026
If service after your purchase is important to you I highly recommend Cardinale Way Mazda in Mesa. Jesus D. is my go to guy there. I have found Jesus to be very professional, attentive to details, a highly recommend Cardinale Way Mazda in Mesa. Jesus D. is my go to guy there. I have found Jesus to be very professional, attentive to details, and he always explains things thoroughly. Overall I am totally pleased with my experiences at Cardinale Way Mazda in Mesa. More
by Jim M.
Employees Worked With
Jesus Diazbarriga
April 15, 2026
Everyone at CardinaleWay is friendly, knowledgeable about Mazdas, anvery helpful! I've been to quite a few dealerships in the many years that I've driven a car. CardinaleWay Mazda is THE best I've been to, Mazdas, anvery helpful! I've been to quite a few dealerships in the many years that I've driven a car. CardinaleWay Mazda is THE best I've been to, ever!! I actually enjoy going there! When I get my CX5 back it's clean and completely checked out! I highly recommend them!! More
by Desertrider
Employees Worked With
Other Employees :
Erick Toledo
March 12, 2026
Brought my 2025 CX-50 Hybrid in for it's first routine servicing and couldn't be happier. Erick Toledo was my service advisor and he was terrific; very professional, knowledgeable, personable and courteou servicing and couldn't be happier. Erick Toledo was my service advisor and he was terrific; very professional, knowledgeable, personable and courteous. I'm definitely requesting Erick for all my future service needs.. thank you sir. More
by Rob Piazza
Employees Worked With
Erick Toledo
March 01, 2026
Cardinale Way has always treated us fairly completed the work in an excellent way. Our service adviser, Eric, is always friendly and positive. We could likely get some of the work done for less money, but w work in an excellent way. Our service adviser, Eric, is always friendly and positive. We could likely get some of the work done for less money, but we trust Cardinale Way and never have to wonder if they have dealt with us honestly. More
by Katie
February 27, 2026
Even time I have used this dealership, they have performed exactly as things were discussed prior to the service being completed. I have dealt with a service advisor named Erik Toledo many times a performed exactly as things were discussed prior to the service being completed. I have dealt with a service advisor named Erik Toledo many times and he has always been extremely helpful and professional with our service needs. More
by leekille3
Employees Worked With
Erik Toledo
February 01, 2026
I wouldn't bring my car anywhere else. The staff are awesome and they know their stuff. The staff are awesome and they know their stuff. More
by Juan Gaytan
Employees Worked With
Other Employees :
Jesus Diazbarriga
