Jerry Morgan

Jerry repeatedly claimed to “stand behind the service,” yet refused to meaningfully address or guarantee resolution of the ongoing issue with my vehicle. The problem remains unresolved and cannot even be p yet refused to meaningfully address or guarantee resolution of the ongoing issue with my vehicle. The problem remains unresolved and cannot even be properly isolated, but instead of working collaboratively with me as the customer, he became defensive whenever I provided context and explained the repeated occurrences — despite the fact that he was not personally present during those incidents. What was most disappointing was the lack of empathy, professionalism, and basic customer service skills. Rather than listening and trying to understand the concern, Jerry acted dismissive and immature, making the interaction unnecessarily frustrating. A true commitment to customer service means acknowledging concerns, communicating respectfully, and working toward solutions — not becoming offended when a customer is simply trying to explain an ongoing issue and seeking support and resolution. More

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Everyone at CardinaleWay is friendly, knowledgeable about Mazdas, anvery helpful! I've been to quite a few dealerships in the many years that I've driven a car. CardinaleWay Mazda is THE best I've been to, Mazdas, anvery helpful! I've been to quite a few dealerships in the many years that I've driven a car. CardinaleWay Mazda is THE best I've been to, ever!! I actually enjoy going there! When I get my CX5 back it's clean and completely checked out! I highly recommend them!! More

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I wouldn't bring my car anywhere else. The staff are awesome and they know their stuff. The staff are awesome and they know their stuff. More

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Every time I go there, it’s like I’m Family. They know my name. They greet me warmly and do their best to take care of my car. I bought my car from this dealership because it was not like any ot They know my name. They greet me warmly and do their best to take care of my car. I bought my car from this dealership because it was not like any other dealership I’ve ever been to they don’t have sharks out there waiting for you, but people who help you find what you’re looking for. I’ve bought numerous cars over the years, but have never been treated as good as here. Other dealerships should take some lessons from them. More

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Amazing people exceptional work! Feels like family when you come in and very detail orienteded Feels like family when you come in and very detail orienteded More

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Bought a used vehicle from CardinaleWay Mazda in Mesa. While driving home from taking delivery the Check Engine Light came on. I paid a different dealership to diagnose the problem. I told selling d While driving home from taking delivery the Check Engine Light came on. I paid a different dealership to diagnose the problem. I told selling dealership I would have it declared a lemon under the used car lemon law. They tried to insist there was no such law. I told them to expect a letter from my attorney and I’m contacting the Attorney General’s Office. Took vehicle back to them to verify and fix. It took them over a month to get the vehicle back to me. Kept making excuses for delays. I was amazed that they actually fixed the vehicle. I think my complaint to the AG’s office finally got them to fix the vehicle. It should not have taken a complaint to get them to act. More

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Courteous, Profesional, Knowledgeable, Friendly. Billy Daniel's did a great job along with all the others that assisted us. Billy Daniel's did a great job along with all the others that assisted us. More

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Amazing service, sales rep got my kids hot cocoa while they were waiting, overall excellent courtesy and customer service. they were waiting, overall excellent courtesy and customer service. More

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Cardinale Way Mazda at Superstition Springs is THE BEST dealership in the valley, and their service department is unparalleled. I'm a life long customer because they've earned my trust and business year af dealership in the valley, and their service department is unparalleled. I'm a life long customer because they've earned my trust and business year after year! More

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Always great service and everyone is always friendly and engaging. I’ve bought 6 Mazda’s from them over the years and will continue to support this brand and this great dealership! engaging. I’ve bought 6 Mazda’s from them over the years and will continue to support this brand and this great dealership! More

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