Carl Black Chevrolet Buick GMC

After buying my car and taking it for service at least 3- 4 times and ask them to fix a raddle nose that turned out to be a major known problem in the exhaust system for these GMC Arcadia's Carl Black Orland 4 times and ask them to fix a raddle nose that turned out to be a major known problem in the exhaust system for these GMC Arcadia's Carl Black Orlando not only ignored the problem they never addressed and always ignored. I took it to another GMC dealer and immediately they found the problem when driving into the service department they say, "Sir you have a problem with the exhaust system" and I said to them, I have been asking my home dealer Carl Black Orlando to fix it, and they have said they can't find the problem. I told them I have an extended warranty and imagine my surprise when they said the manufacture warranty is expired and to my surprise the extended warranty I purchase at Carl Black Orlando expired at the same time the manufacturing warranty. I called Carl Black Orlando to ask what was going on with my extended warranty and they said, well it's a third party, it's expired, and there's nothing we can do about it. What a rip off, that is not what I purchase at the time I purchase my vehicle from the dealer. This is a total disappointment. When researching, the GMC's Arcadia's have a KNOWN exhaust problem that has yet to be recognized for a RECALL so the consumer like me, now has to dish our $2,000 to fix my car because Carl Black Orlando ignore me the 4 times, I took my car for service when I asked them to check the noise. I am sure Carl Black Orlando knew that the noise was a known exhaust system issue, and they refuse to fix it. More

I had a fantastic experience at Carl Black Orlando! Tomaris was incredibly helpful and provided amazing customer service from start to finish — super friendly, patient, and knowledgeable. A big shoutou Tomaris was incredibly helpful and provided amazing customer service from start to finish — super friendly, patient, and knowledgeable. A big shoutout to Rahim and Shami as well for making the process smooth and stress-free. Everyone went above and beyond to help me get into the car I really wanted. Highly recommend this team — they truly care about their customers! More

I stopped by Sunday night at 8:40pm they close at 9pm. I was greeted by Tomaris Hill. I was expecting to be rushed due to it being so late. It was the total opposite. He was respectful and very knowledgea I was greeted by Tomaris Hill. I was expecting to be rushed due to it being so late. It was the total opposite. He was respectful and very knowledgeable. I came back the next day ( after staying after hours with Tomaris) and we were able to find something I liked. Between him and Shami Johnson ( sales and leasing consultant) process was smooth and timeless. Big thank you to the team for all that you did. I will be seeing you in the future for my upgrade More

Tomaris took great care of us and we love our new purchase! We are so glad we chose Carl Black! purchase! We are so glad we chose Carl Black! More

I had an amazing experience at Carl Black Orlando purchasing my new truck, and I can’t say enough great things about Tomaris Hill! From the moment I called in, Tomaris made me feel welcome and respec purchasing my new truck, and I can’t say enough great things about Tomaris Hill! From the moment I called in, Tomaris made me feel welcome and respected. He listened to exactly what I was looking for, answered all my questions with honesty and patience, and made sure the entire process was smooth from start to finish. Not only was he knowledgeable and professional, but he genuinely cared about getting me into the right vehicle—not just making a sale. The level of customer service was beyond what I expected. He kept me informed every step of the way and made sure I was completely confident with my decision. Thanks to Tomaris and the team at Carl Black, I drove off in a truck that I absolutely love. If you’re looking for a dealership that treats you like family and a salesperson who truly has your best interest at heart, go see Tomaris Hill at Carl Black—you won’t regret it! More

Tomaris was great to work with. He was honest and fair and made the buying process easy! He was honest and fair and made the buying process easy! More

Dear Leo, I wanted to take a moment to personally thank you for providing such a great car-buying experience at Carl Black Chevrolet. Your dedication and effort in ensuring everything went smoothly—e thank you for providing such a great car-buying experience at Carl Black Chevrolet. Your dedication and effort in ensuring everything went smoothly—especially in correcting a previous negative experience from November—truly went above and beyond my expectations. I sincerely appreciate your professionalism and customer-focused approach, and I couldn’t be happier with my EV purchase. Thanks again for making this such a positive experience! Best regards, Brian Hinton More

Have now bought 5 cars with Leo and love each one more than the last. Will always come back to our favorite Aussie for cars. than the last. Will always come back to our favorite Aussie for cars. More

Worst sales experience I have ever had in my 35 years of buying vehicles. Purchased a truck that had dealer installed parts missing and was promised that I would receive them after the purchase but never g buying vehicles. Purchased a truck that had dealer installed parts missing and was promised that I would receive them after the purchase but never got satisfaction on receiving all of the items owed to me that were paid for as part of the purchase including having an IOU for the items. Wrestled with them for over 6 months with no satisfaction and finally purchased and installed the items myself. I will never buy a vehicle from them in the future. More

Leo and Joshua were great and explaining and answering all my questions. I highly recommend the service and dealership. Thank you again!! Juan Alvarez. all my questions. I highly recommend the service and dealership. Thank you again!! Juan Alvarez. More