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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,565 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,565 reviews

October 05, 2018

Personal Service Experience We were greeted immediately by Leo Willis. Low pressure environment. Test drove two GMC models in my initial visit. Leo was patient, personable and More

by Satisfied Veteran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Pellegrino, Sam Brutus
Oct 09, 2018 -

Carl Black Chevrolet Buick GMC responded

Wow, we love reading such great feedback from our Valued Carl Black Customers! We are elated to hear that you had a fantastic car buying experience with the whole team! Congrats on your GMC Acadia Denali! Thank you kindly for the five-star rating and recommendation! We hope to see you again soon!

October 04, 2018

Wonderful to work with John Palko went way above and beyond anyone I have ever dealt with. He asked what I was looking for and what my budget was and didn't stop until he fo More

by PAPABRAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2018 -

Carl Black Chevrolet Buick GMC responded

Thank you for taking the time to leave such great feedback on your time spent at the dealership with John! We are happy to hear that he was such a pleasure to work with. Thank you for the recommendation and five-star overall experience! If you ever need anything, let us know!

October 03, 2018

Great experience I felt that Sam Brutus went above and beyond on that vehicle .Felt very at home at the dealership. Kamal Wilson made the finance experience very pleas More

by JHEBERT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Brutus, Kamau Wilson
Oct 05, 2018 -

Carl Black Chevrolet Buick GMC responded

We are so happy to hear that you had a fantastic experience at the dealership with Sam and Kamal. Thank you for the recommendation and five-star overall experience. We hope to see you again soon. Take care.

October 03, 2018

BEST DEALERSHIP IN THE AREA HANDS DOWN!!! I would recommended this dealership to everyone I know!!! Josh Patterson and Louis Leon took care of all of my needs with no hesitation. They got me t More

by emilyalyse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sanchez
Oct 05, 2018 -

Carl Black Chevrolet Buick GMC responded

Hi Emily, thank you so much for taking the time to leave feedback with us on your time spent at the dealership! We are so thrilled to hear that you had the most positive experience with Josh and Louis! We pride ourselves in great Customer Service and your amazing feedback reflects that! Thank you for being a Valued Carl Black Customer! We look forward to working with you again soon!

October 01, 2018

Great friendly people willing to help The people there are amazing they are always willing to help. My sales guy chris c. Was amazing he was on top of helping me get what I needed. More

by SCUBAGUY3985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Callander, Kamau Wilson
Oct 02, 2018 -

Carl Black Chevrolet Buick GMC responded

We couldn't be more happy to hear about your great experience at the dealership with Chris! Thank you for the five-star overall experience and recommendation!

October 01, 2018

Amazing experience! I Loved working with Josh Patterson ....no pressure...listened to my needs...had fun doing it! I had no problem walking in alone! Thanks for everythin More

by CFRUCHT28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kamau Wilson
Oct 02, 2018 -

Carl Black Chevrolet Buick GMC responded

We are happy to hear that you had an amazing experience at the dealership and that Josh was a pleasure to work with! We hope to see you again in the near future.

October 01, 2018

TERRIBLE Besides John Palko this has been the worst car buying experience I've ever had. No one except John will answer or call you back. When you do talk to s More

by CHRISGRUBER
Recommend Dealer
No
Employees Worked With
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Levitt, Kamau Wilson
Oct 02, 2018 -

Carl Black Chevrolet Buick GMC responded

Chris, we thank you for taking the time to leave feedback with us as it helps us improve. We understand your frustration on this matter. Please personally contact GM - Omar Rodriguez - 407-426-3000 - orod@carlblack.com. So we can talk further on this situation in hopes to straighten it all out. Thank you.

October 01, 2018

Perfect!! the salesman was extremely attentive with me always trying to get the best business for me and trying to make it as comfortable as possible in the fac More

by JUANPDACOSTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
Oct 02, 2018 -

Carl Black Chevrolet Buick GMC responded

Hi Juan, we are happy to hear about your great experience at the dealership! We hope to see you again soon!

October 01, 2018

Great experience John was fantastic. He listened to understand what I needed and made it work. True professional! Hector made the process easy and lighthearted! M More

by JONATHON.LLANOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2018 -

Carl Black Chevrolet Buick GMC responded

Hi Jonathan, we appreciate you taking the time to leave feedback with us on your time spent at the dealership with John and Hector! If you ever need anything, let us know!

September 28, 2018

Amazing! My husband and I are very pleased with the service we recieved yesterday! Will Theiss was super helpful in our first dealership experience! He helped More

by BUGFANTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Yokes, Will Theiss, Razvan Matei
Oct 02, 2018 -

Carl Black Chevrolet Buick GMC responded

We are thrilled to hear that you and your husband had an amazing experience while being at the dealership with Will! Congrats on your new purchase! If you ever need anything, let us know!

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