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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,564 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,564 reviews

September 10, 2018

Very Courteous Thought everybody did a good job is very professional and courteous and answered all my questions. The finance manager was very professional and help More

by PATJO8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2018 -

Carl Black Chevrolet Buick GMC responded

Pat, we thank you for your kind feedback on your time spent at the dealership! Thank you for the recommendation and five-star rating!

September 10, 2018

Great Job Raheim Brown!!! 5+ Stars!! Called the dealer last week to lease a new vehicle for my father-in-law. Spoke with Mr. Brown and explained what we were looking for and the price More

by Marley123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2018 -

Carl Black Chevrolet Buick GMC responded

Marley, your detailed feedback means the most to us. We thank you for taking the time to leave feedback on your time spent at the dealership! We are so elated to hear that you had a fantastic car buying experience with Raheim! We truly value each and every one of our customers and that you for being a Valued Carl Black Customer! Thank you kindly for the recommendation and five-star rating! Take care!

September 10, 2018

Excellent. Got a great new Silverado and a very fair trade! I purchased a 2018 Silverado from Carl Black last week. They were very aggressive on their pricing and gave me a more than fair trade for my vehicle. More

by RayK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorden Mesenbourg, Kamau Wilson
Sep 12, 2018 -

Carl Black Chevrolet Buick GMC responded

Ray, we are thrilled to hear that you had a great car buying experience at the dealership with Leo and Jorden! Congrats on your purchase! Thank you for taking the time to leave such great feedback with us. Your recommendation and a five-star rating is greatly appreciated.

September 09, 2018

2018 Cruze We want to thank the friendly staff at Carl Black Chevrolet for making the process of buying our new 2018 Chevy Cruze as easy as possible. Our. Sales More

by Cruze2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dowain Nunes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2018 -

Carl Black Chevrolet Buick GMC responded

We are elated to hear that you had a fantastic car buying experience with Dowain! Thank you for the five-star rating and recommendation! Welcome to the Carl Black family!

September 08, 2018

A very good experience Me and my wife were treated with a red carpet approach. Tim understood, since we first met, the reasons why we were buying a new card and took us to t More

by Yanyi2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Stephens, Kamau Wilson
Sep 10, 2018 -

Carl Black Chevrolet Buick GMC responded

Yanyi, we are so happy to hear that you and your wife had a fantastic car buying experience at the dealership. Congrats on your new Envision! If you ever need anything, let us know!

September 07, 2018

drove a car in for repair had to tow it out. I was had an impact on the freeway on a road trip. I took the corvette to Carl Black as I figured the dealer would good at fixing the car. However aft More

by lost corvette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Moon or his manager
Sep 10, 2018 -

Carl Black Chevrolet Buick GMC responded

We are very sorry to hear that you had a negative experience at the dealership. We'd like for you to personally reach out to GM - Omar Rodriguez - 407-426-3000 - orod@carlblack.com. To talk a little more about your experience. Thank you.

September 04, 2018

AMAZING!!!!!!!! John and Sam worked relentlessly to get me to the payments I wanted in a minimal amount of time! I love my Terrain so much! More

by Lizzie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez, Sam Brutus, Kamau Wilson
Sep 05, 2018 -

Carl Black Chevrolet Buick GMC responded

Lizzie, we are elated to hear that you had a fantastic car buying experience at the dealership with John and Sam! Congrats on your Terrain! If you ever need anything, please let us know!

September 04, 2018

Best place to shop for new car This dealership always makes you feel like family. They treat their customers royally with their “red carpet” approach. We have shopped here for years More

by Tacobob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Rodriguez , Kamau Wilson
Sep 05, 2018 -

Carl Black Chevrolet Buick GMC responded

We thank you kindly for taking the time to leave such a fantastic detailed review! We pride ourselves in great Customer Service and your glowing review reflects that! We are happy to hear that Matt and Kamau were fantastic to work with! If you ever need anything in the future, please let us know! We hope to see you again in the future!

September 03, 2018

Outstanding Service From the time I walked in, to the time I left, everyone was great. I was blown away by the service that I received. My sales associates Hunter and Ch More

by TONYB167GP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter , Chris Callander, Razvan Matei
Sep 04, 2018 -

Carl Black Chevrolet Buick GMC responded

Tony, we thank you for taking the time to leave great feedback with us on your time spent at the dealership with Hunter and Chris! We thank you kindly for the recommendation and five-star overall rating! We can't wait to see you in the future! Take care!

September 02, 2018

Switcheroo I placed an car order and it was never ordered. They did jump through hoops to get me a car then overpriced it during financing. More

by HOTPINK1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dowain Nunes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar, Kamau Wilson
Sep 04, 2018 -

Carl Black Chevrolet Buick GMC responded

We value your feedback as it helps us improve. Please personally contact GM - Omar Rodriguez - 407-426-3000 - orod@carlblack.com. Thank you.

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