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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,569 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,569 reviews

January 03, 2020

Excellent Service received excellent service from Walter and left with 2 beautiful vehicles. We appreciated Walter’s efforts and were very pleased with his service. Loo More

by Ruthiekap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter Johnson
Jan 03, 2020 -

Carl Black Chevrolet Buick GMC responded

Thanks for the great feedback! Enjoy the vehicles. We look forward to seeing you again too :)

January 03, 2020

Not pushy sales people Sales were accommodating and not pushy. the other vendors (GMC) were pushy and no straight answer. Was give straight answers of differences betw More

by CDRJDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2020 -

Carl Black Chevrolet Buick GMC responded

Thanks for the positive feedback! Our goal is always to get customers in the vehicle that's right for them, and we're glad that came through in your experience today.

December 31, 2019

Half assed The dealership was never on the same page. I would have a salesmen telling me one thing, then the manager telling me another. I was told my car was ta More

by CBLMAVERICKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter Johnson
December 30, 2019

Holiday Purchase JP was a no pressure sales professional. Over a 5 day period, together we decided on the best vehicle for my wife and son as well as the best lease pa More

by BPREANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Levitt
Dec 31, 2019 -

Carl Black Chevrolet Buick GMC responded

Thank you for leaving us a five-star review! We are delighted to hear that our team could help you find the perfect vehicle.

December 29, 2019

Go see Leo Willis at Carl Black Chevrolet! If you're looking to buy a new Chevy, go see Leo Willis at Carl Black! Leo listened to what we we're looking for in a truck, and showed us some diffe More

by M Johnson
Recommend Dealer
Yes
Employees Worked With
Leo Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Carl Black Chevrolet Buick GMC responded

Leo does great work, doesn't he? We appreciate you taking the time to share these kind words, and we'll be sure to pass along the message to Leo. Thank you for your business and we look forward to providing the same level of service the next time you visit Carl Black Orlando.

December 28, 2019

Carl Black treated me like family. Carl Black is a dealership I can trust. They continue to treat me like one of their own. Whether it’s on the sale side or the maintenance side, they More

by NATHANWILDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dwight McCombs, Kenny Aguayo
Dec 31, 2019 -

Carl Black Chevrolet Buick GMC responded

Thank you for leaving us a five-star review, Nathan!

December 27, 2019

After a few bumps this dealer worked hard to get it done! They always say service recovery is critical to long term loyalty. Carl Black worked hard to resolve issues on this recent purchase. I believe anot More

by PTISCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Cabrera
Dec 31, 2019 -

Carl Black Chevrolet Buick GMC responded

Thank you for the kind words! This is the type of experience we strive to deliver for each and every visitor to Carl Black Orlando. We sincerely appreciate your business and hope to see you down the road.

December 27, 2019

Really pleased with my Sales Rep, Kenny. He was friendly, personable and knowledgeable about my new vehicle (2019 Buick Encore). He got me my car at the price that I was looking for and the overall experienc More

by Anna.S
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex , Kenny Aguayo
Dec 31, 2019 -

Carl Black Chevrolet Buick GMC responded

Thank you for the kind words, Anna! We are delighted to hear that Kenny helped make your Carl Black Orlando experience a great one!

December 26, 2019

Good Service Good service and very good sales people. This is my third lease with Carl Black. They work to help you in the process. They have good incentives. More

by LOURDESTOBAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Reyes
Dec 31, 2019 -

Carl Black Chevrolet Buick GMC responded

We're delighted to hear we could provide you with the perfect vehicle once again. Thank you for being such a loyal customer over the years. We are glad we're able to provide an experience that makes the decision to come back an easy one. We appreciate your continued trust and look forward to seeing you again in the future.

December 25, 2019

Great overall Experience Dwight was awesome as always. Never felt pressured, was allowed time to do the neccessary due diligence in order to make the right vehicle selection. More

by 3tomica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dwight McCombs
Dec 31, 2019 -

Carl Black Chevrolet Buick GMC responded

Dwight does great work, doesn't he? We appreciate you taking the time to share these kind words, and we'll be sure to pass along the message to Dwight. Thank you for your business and we look forward to providing the same level of service the next time you visit Carl Black Orlando.

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