Travis Hanes

Purchased our 2021 Buick enclave from them we also purchased the platinum service plan. Scratch and dent protection all the extras trying to get service for our air-conditioning that is broken. Tried purchased the platinum service plan. Scratch and dent protection all the extras trying to get service for our air-conditioning that is broken. Tried to speak with a manager no managers are ever available. No one will call you back just the sorriest customer service I’ve ever had to deal with at any dealership. And as soon as you catch an attitude for having to deal with their sorry customer service they will for a fuse to work with you. What’s really crappy is when you purchase that service plan, it is only good at their dealership. No other GMC dealerships will honor their service plan. I highly recommend that you not waste your time with these people go somewhere else. More

Helpful 0

Report | Print

I'm not sure why this dealer is rated so high, perhaps it was Dowain & Travis who must be rookies or are new (and judging by their reviews one of these rationales must be the culprit). But, I digress. Thes was Dowain & Travis who must be rookies or are new (and judging by their reviews one of these rationales must be the culprit). But, I digress. These two clowns tried to take of advantage of a very experienced car buyer who knew what he wanted, and simply asked for their best OTD/OTR on a Bolt EV Adaptive Cruise & EUV with new SuperCruise. Empty promises & several emails, phone calls, & texts later (and the final call with Travis coaching Dowain in the background) resulted in no deal. Anyways, their loss as I finally got the price & trade allowance I wanted. More

Helpful 0

Report | Print

great pricing and even better pricing. Travis and Kenny were great to work with. I will definitely recommend them to anyone in the near future were great to work with. I will definitely recommend them to anyone in the near future More

by RYAN_MCGRATH Verified Customer Verified Customer

Helpful 0

Report | Print

I connected with the dealership remotely on a truck. They responded quickly with a quote, valued my trade and we completed most of the paperwork remotely. When I arrived (drove from Ft Lauderdale to O They responded quickly with a quote, valued my trade and we completed most of the paperwork remotely. When I arrived (drove from Ft Lauderdale to Orlando) everything was ready and we quickly completed the transaction. All the folks there were super friendly and got the feeling I was dealing with an honest dealership (hard to find). I hate buying cars and this was probably the best experience I have over the years. Thank you. More

by SS Verified Customer Verified Customer

Helpful 0

Report | Print

I would definitely recommend anyone looking for a vehicle to go to Carl Black. They made the buying process quick & saved me a lot of money! to go to Carl Black. They made the buying process quick & saved me a lot of money! More

by HCox Verified Customer Verified Customer

Helpful 0

Report | Print

Carl Black is the best dealership in Orlando! I highly recommend them for their service, friendly staff, and their willingness to always get you the best price possible! Thank you! recommend them for their service, friendly staff, and their willingness to always get you the best price possible! Thank you! More

by SARAH.J.BOZA Verified Customer Verified Customer

Helpful 0

Report | Print

Disorganized mess and a complete waste of my day, almost 8 hours in something that was supposed to be done with in a few minutes. 8 hours in something that was supposed to be done with in a few minutes. More

by B Verified Customer Verified Customer

Helpful 4

Report | Print

Second vehicle purchase, Leo and Travis didn’t let us down. We will be back for a future purchase. Carl black has never let us down! down. We will be back for a future purchase. Carl black has never let us down! More

by BRANDON.BURKE.3 Verified Customer Verified Customer

Helpful 0

Report | Print

Working with Dwight McCombs and Travis Hanes was a pleasure. They made the buying and trade in process super simple and straightforward. When looking for discounts and financing, they helped meet my e pleasure. They made the buying and trade in process super simple and straightforward. When looking for discounts and financing, they helped meet my expectations. More

by CZUBER13 Verified Customer Verified Customer

Helpful 0

Report | Print

It all comes down to family style service,great pricing and this happens to be the sixth car we purchased from them it’s like working with the family,thank you Carl Black.. and this happens to be the sixth car we purchased from them it’s like working with the family,thank you Carl Black.. More

by SRFELICES Verified Customer Verified Customer

Helpful 0

Report | Print