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Carl Black Chevrolet Buick GMC
Orlando, FL
1,565 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 1,565 reviews
May 07, 2019
Long wait but great results Josh was the person that finally worked out a deal that we could agree too and worked his magic to make it happen. The only complaint was the length o Josh was the person that finally worked out a deal that we could agree too and worked his magic to make it happen. The only complaint was the length of time and that seems to be a standard on all dealerships. More
by ghp1979
Verified Customer
May 07, 2019
Great Truck, Great Deal Met Dowain this morning. Told him what I wanted and he got it done. Thanks for my New 2019 GMC Canyon. I will definitely recommend family and friends Met Dowain this morning. Told him what I wanted and he got it done. Thanks for my New 2019 GMC Canyon. I will definitely recommend family and friends More
by Sscott228
May 06, 2019
Hidden info and lack of knowledge The two biggest things that mattered to me in buying a car were the total price and the interest rate. They kept discussing monthly payments and that’ The two biggest things that mattered to me in buying a car were the total price and the interest rate. They kept discussing monthly payments and that’s not what I cared most about— I wanted total cost. They refused to tell me until in financing and then tacked on a down payment (which they’d adamantly said would not be required) and then made it seem like they were doing me a favor when removing it. They kept asking if I would give them 10 stars on google or whatever they use, but it was stated in such a way as if they required it to keep moving forward with the transaction. My salesman was friendly but extremely pushy via text and not super knowledgeable... at least I’d like to think it was lack of knowledge and not outright lying that led him to say I had certain features that I most certainly don’t on this vehicle. Hindsight is 20/20 but I should not have purchased vehicle here. More
by NSTUTZ
May 06, 2019
Overcharged without approval I brought my car in for service, and during drop off I signed paperwork approving up to $100 of work, and was told that I would be contacted if the re I brought my car in for service, and during drop off I signed paperwork approving up to $100 of work, and was told that I would be contacted if the required services exceeded this amount. I later received a text with a quote that I found very overpriced, so I opted not to service my vehicle at this time. All of the communications for my car came through text which I found rather unprofessional, so I attempted to reach out by phone. I called the employee, Darryl, twice throughout the day with no response, and then called the dealership directly where I was told that he was unavailable and would reach out to me. Finally, with about 30 minutes until closing I decided to just go pick up my car because I had not heard back at all. When I arrived to pick up my vehicle, I was told the charges were $198, nearly double the approved amount. When I addressed this with the employee, he told me "I don't know what is going on in your personal life, but I can give you a 10% discount. You look like you need it". This was very unprofessional, rude and uncalled for. Ultimately, I was able to get my vehicle serviced at the Midas across the street for a third of the price and MUCH better customer service. More
by Heather P
Employees Worked With
Darryl Driver
May 05, 2019
Great service Sean was great! He welcomed me into the service area and checked me in for my pool change. And promptly called when my car was ready. Sean was great! He welcomed me into the service area and checked me in for my pool change. And promptly called when my car was ready. More
by EDWANNA
Employees Worked With
Sea
May 03, 2019
Good services Excellent customer services. Was very happy with the help with Mr. Raheim Brown, Ali Mahmoud and Mr. Hector Jimenez. They help us find the car that w Excellent customer services. Was very happy with the help with Mr. Raheim Brown, Ali Mahmoud and Mr. Hector Jimenez. They help us find the car that we wanted and price of my new 2019 GMC Sierra. More
by ARNYANDMY
May 03, 2019
Very good! Service was very professional, very easy to deal with the salesperson as he was very knowledgeable and courteous. Would definitely recommend Carl Blac Service was very professional, very easy to deal with the salesperson as he was very knowledgeable and courteous. Would definitely recommend Carl Black GMC. Our salesman was Dowain Nunes. More
by Kathyrn H
May 01, 2019
Not very invested in their customers I did not have a great experience. A rental car was not offered initially even though my vehicle was under warranty and was going to take a few days f I did not have a great experience. A rental car was not offered initially even though my vehicle was under warranty and was going to take a few days fix. Once I was able to get a rental car they said I couldn’t go over 100miles a day in it (I need to for work) they said there was no way around this and we agreed they would have my car ready by Monday night and I would make arrangements to have the day off work to prevent too many miles. They would call me later that day with an update. No call thursday, no call Friday. I finally reached out they said they would call me back sat morning. No call sat, closed Sunday. No call Tuesday until 5:30pm to say it was ready and I have 24hrs to pick it up before I get charged for rental. I work all day and can’t pick it up until Thursday. More
by WNG3
Employees Worked With
Sean
May 01, 2019
Tahoe repair Corey was very kind and respectful of me and my time. The repair was done pretty quickly and well. Great service department and you can't go wrong h Corey was very kind and respectful of me and my time. The repair was done pretty quickly and well. Great service department and you can't go wrong having your GM product serviced here. More
by WNG3
Employees Worked With
Corey and Jimmy
April 30, 2019
A happy customer. The service advisors were very helpful and professional. Wry wfficient and fast. Loaner vehicle was great, too! Felt like I was part of the family The service advisors were very helpful and professional. Wry wfficient and fast. Loaner vehicle was great, too! Felt like I was part of the family. More
by BERNIE5477
Employees Worked With
Bryan Levitt
