Carl Burger Dodge Chrysler Jeep RAM World

False Advertising Certified Vehicle, not disclosing trans re I recently bought a certified Jeep at Carl Burger Dodge and when recieving vehicle there were many things that had issues. No parking brake, transfer I recently bought a certified Jeep at Carl Burger Dodge and when recieving vehicle there were many things that had issues. No parking brake, transfer case and front driveshaft was defective and needs replaced, no windshield wiper fluid worked due to broken attachments and loose wiper fluid cable, gas lid is loose and scratches body panel, interior trim pieces are broken off or warped, electronic shortouts in radio system. When taking car into my local jeep dealership they informed me that the car had a transmission replaced at 58k miles which also wasn't told to me. Once they reviewed issues and contacted service contract at Chrysler they stated they wouldnt cover repairs due to them being a preexisting condition. So warranty wont repair any damages on car I bought May 7th. I informed Carl Burger Dodge and they will review the invoice and let me know. But as a customer and having the car in the shop 9 days now already with a list of uncovered repairs is not what I'd consider a certified would be. As I consult an attorney and wait for invoice for repairs, I'm just thankful I live in Ohio and not signed title into my name yet. More

Awesome experience!!! Cameron was very knowledgeable and professional so as financial manager Sonny who was very helpful. I had absolutely great experience and I was out of Cameron was very knowledgeable and professional so as financial manager Sonny who was very helpful. I had absolutely great experience and I was out of there within hour and a half with new Dodge Durango GT. I would definitely recommend this place!!! More

New truck Very impressed with your dealership I was in and out of your dealership in no time all the sales people were great and took very good care of me tha Very impressed with your dealership I was in and out of your dealership in no time all the sales people were great and took very good care of me thank you More

Good experience getting my Compass Everyone at the dealer was very friendly and were able to explain in details every single question I asked. They had a small issue with the car and we Everyone at the dealer was very friendly and were able to explain in details every single question I asked. They had a small issue with the car and were also able to take care of it in the last minute. I highly recommend Carl Burger. More

Excellent Experience/ Vehicle Upgrade Had received a call from the vip department saying I was eligible for get another vehicle if I turned my daily in on thursday. Had an entire day/ nigh Had received a call from the vip department saying I was eligible for get another vehicle if I turned my daily in on thursday. Had an entire day/ night to think about what if I did or not. Next day around 12pm decided to stop by and see if the offer was legit or not. Had always wanted to get a truck/ 4 door vehicle. Jesse had helped me the moment I walked in and started talking. Looked at some trucks and test drove two ram 1500’s and decided to get a white 2017 Ram 1500 5.7L V8. 7 1/2 hours later I left the dealership with the truck I wanted , and dealt with the best of the best and one great salesman. Thanks Jesse Garcia Jr. More

New car buying The whole staff was great. Made the process fast and easy love my new truck. Can’t wait to take it on a road trip The whole staff was great. Made the process fast and easy love my new truck. Can’t wait to take it on a road trip More

Great car buying experience! It was refreshing to have the dealer staff say "Yes, Yes and Yes" and get such a great deal on my recent SUV purchase. So different from the experienc It was refreshing to have the dealer staff say "Yes, Yes and Yes" and get such a great deal on my recent SUV purchase. So different from the experience I had the day before at another dealer. Love the vehicle...just what I was looking for. More

Awesome, great service and experience! I gave the rating of 5 stars because I always have great customer service and experience no matter if I'm going for service or purchase. Everyone is a I gave the rating of 5 stars because I always have great customer service and experience no matter if I'm going for service or purchase. Everyone is always friendly and very helpful. I feel very comfortable in the knowledge of the employees. More

Great Customer Service I originally went in for a Wrangler, but ended up getting a Grand Cherokee. Overall, I had a good experience. I gave this a 4 star because the car I e I originally went in for a Wrangler, but ended up getting a Grand Cherokee. Overall, I had a good experience. I gave this a 4 star because the car I ended up getting was certified pre-owned and as soon as I got home, the car displayed several messages of issues. However, Sam was very helpful and more than willing to help me resolve the issues in a timely manner. More

Ask for Gibson, he's a GREAT salesman. Gibson really is a great salesman. Why, he listened to what we wanted and did not want in a RAM truck and didn't try talking us into extras. Thanks Gibson really is a great salesman. Why, he listened to what we wanted and did not want in a RAM truck and didn't try talking us into extras. Thanks Gibson. More