Carl Burger Dodge Chrysler Jeep RAM World - Service Center

Everything that I needed was taken care of. Good communication through the whole process. Would do business with again. Good communication through the whole process. Would do business with again. More

You're only a valuable customer while you're making a car purchase. After that they can care less about your needs and your vehicle needs. They're excellent at giving you the run around. We have purchase purchase. After that they can care less about your needs and your vehicle needs. They're excellent at giving you the run around. We have purchased and traded many vehicles from Carl Burger dealership and this last encounter beats the cake when I was coming for a service. I'm so disappointed! More

I called service about poor tire wear on 15000 miles. They gave me an appointment 2 weeks later. When I arrived for service they said..oh we dont have you on our list. I waited 25 minutes for someone They gave me an appointment 2 weeks later. When I arrived for service they said..oh we dont have you on our list. I waited 25 minutes for someone to finally come out to assist. They told me that the truck is out of warranty and for them to look at the tire it will be $220. I said nope. Craziness....nobody can do warranties. Bridgestone told me to kick rocks not a tire issue. More

Another time 2 months. This last time over a month with multiple text messages of all kinds of work being done to it, but come to find out in week 5 nothing had been done t This last time over a month with multiple text messages of all kinds of work being done to it, but come to find out in week 5 nothing had been done to my truck. Al Rodríguez is a very rude person who doesn't ever answer his phone when calling asking about an issue but is certainly one to call you back with a threat of charges and threatening not to release your truck after 6 weeks of having it services. My truck is still not repaired supposedly now due to a back order of an AC part. This is hard to believe after there have been numerous times that my truck was not worked on with numerous emails and text messages to prove it. I even called the GM of the store (Kyle) the time it was left in service for 6 months and again after Al threatened to keep my truck and charge me fees for missing a text less than 12 hours ago. Absolutely ridiculous how the service management lead and run their shop. More

Service dept sucks! ! Don't buy car from here and think about using service dept! Totally night mare and lies lies lies!! ! Don't buy car from here and think about using service dept! Totally night mare and lies lies lies!! More

This is the worst service center ever! ! Lies and more lies! They don't do the work promised. Oil changes great but if you need any mechanical work your better having a homeless person do t ! Lies and more lies! They don't do the work promised. Oil changes great but if you need any mechanical work your better having a homeless person do the work with a toothpick! Don't go here I promise you'll regret it in the end!!! More

Absolutely the worst customer service that I have ever had! My service advisor (Gabe) looked me in the eye, shook my hand and lied to my face on multiple occasions. I would not recommend having your veh had! My service advisor (Gabe) looked me in the eye, shook my hand and lied to my face on multiple occasions. I would not recommend having your vehicle serviced at this location. More

200% up charge on parts. Four try’s to fix a trailer plug, dented and replaced my bumper and never spoke a work to me about it like I would not notice the bran new chrome bum Four try’s to fix a trailer plug, dented and replaced my bumper and never spoke a work to me about it like I would not notice the bran new chrome bumper on my work truck! Beware More

Mr. Rincon was really helpful and would always like him to be my advisor all the time. to be my advisor all the time. More

I don't like writing reviews but I do not like businesses that are down right shady and do not have any effort at customer service. Zero stars. Brought my car in Oct 2021 for a warranty replacement of my rad that are down right shady and do not have any effort at customer service. Zero stars. Brought my car in Oct 2021 for a warranty replacement of my radio. Everything was approved and I was told it would be a couple weeks before the radio would come in, once it came in I would get a call and would schedule the appointment for installation. After not hearing back for 1 month I called in to check on it with no response, after several attempts and a few weeks with the same outcome I finally went down to the dealership and found out my service writer quit and my radio did indeed come in but was sent back and I was not contacted. From there I was promised a full detail for the inconvenience and they would order the radio asap. At this point we are in late December. January, February, March and finally on April 8th I got the call that my radio had come in after calling in ever single week with ZERO calls back with the exception for 2 times all through those 4 months and made an appointment for installation. Dropped off my car the night before April 14th so there would be no complications on the day of service. About 25 mins after dropping my car off I get told I need to put down $1,000 due to many radios being sent back. WHAT!?!! I don't have $1000 for you to hold on to! Hence the warranty. After speaking with the service assistant manager and service director they told me they could not waive it. Mind you this is an approved warranty exchange. Got a call that morning as well stating they tried contacting my wife multiple times because we missed our appointment....THE CAR WAS THERE!!! Went and picked my car during my lunch hour. How shady can you be!???? Shame on the managers and owners of this establishment for this extremely poor service and customer care. I called customer care yesterday and they could not help because it is a warranty item and they do not work with the warranty company. They said essentially the dealerships can make up rules/pricing whenever and however they want. More