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Carlisle Cadillac Buick GMC

Carlisle, PA

Overview
Employees
Reviews
Vehicles
4.4
1,111 Reviews
Your Carlisle Buick GMC Headquarters conveniently located on the Holly Pike in Carlisle PA! With over 300 cars and trucks in stock, you can not go wrong with Carlisle Cadillac Buick GMC!! A wide selection of New Cadillac's Buick's and GMC's as well as a Preowned inventory that changes daily. Our service department can perform repairs on any make and model with the level of service that you have come to expect from Carlisle Buick GMC.
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1402 Holly Pike

Carlisle, PA

17015

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Showing 1,111 reviews

April 05, 2024

It was a very good experience. They scheduled me right away. They fixed everything that needed done. More

by rbomboy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
April 03, 2024

One of the worst place which I have ever bought a car. No helpful staff, specially financial staff. More

by baqir.rasouli
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Krupski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Carlisle Cadillac Buick GMC responded

Baqir, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, The Carlisle Cadillac Buick GMC Team

Helpful 1
April 01, 2024

Very friendly, courteous and accommodating. They followed up by tracking the replacement part and calling as soon as it arrived to get us scheduled for the repair. I would recommend them to any More

by RICKY.FRANKLIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nolan Sheely
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Apr 02, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your kind words, Ricky, and for taking the time to leave us this wonderful feedback!

Helpful
March 31, 2024

Great service. Small town feel which is appreciated. My next vehicle will be from Carlisle More

by JDWOLFERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2024 -

Carlisle Cadillac Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Carlisle Cadillac Buick GMC, we look forward to having you as a valued customer for many years to come!

Helpful
March 30, 2024

Dirk and Will were absolute gems! The service department also facilitated a spur-of-the-moment request without hesitation. The whole process was perfect, and I am so happy with the More

by JOLEENMARTIN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Krupski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dirk Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2024 -

Carlisle Cadillac Buick GMC responded

Thanks for your feedback on your recent visit to Carlisle Cadillac Buick GMC. It's great to hear that Dirk and Will were able to assist you and that you had such a positive experience.

Helpful
March 30, 2024

I dropped my truck off for service they were quick and responsive and addressed the issue immediately gave me a great experience I highly recommend Mike Gomez!!! More

by adrury04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cornman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Krupski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nolan Sheely
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Mar 30, 2024 -

Carlisle Cadillac Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Carlisle Cadillac Buick GMC!

Helpful
March 28, 2024

What a poor experience we had with them. We bought from out of state and were told we were buying a car in pristine condition. When it arrived to us in Tennessee, there were numerous area More

by Bradenton1285
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Shearer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Krupski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Carlisle Cadillac Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Mar 29, 2024 -

Bradenton1285 responded

We would appreciate someone to actually contact us. We spoke to the sales manager, Mike Krupski and he said there’s nothing going to happen, it’s a used car, get over it, I only called you back as a courtesy he stated. Small town dealership should care, but unless I hear back, I’ll take it as you knowingly sold the car, lied about it, and we hope you can sleep at night. There is truth in advertising and your salesman’s word should be truthful. You can’t lie in life and get away with it. You know the car, you know the best way to contact us. We asked that you fix it, promptly and properly.

Helpful 3
March 28, 2024

Fast professional service convenient location expert and knowledgeable I would recommend this quality GM garage over some of the questionable ones scattered amongst Carlisle More

by erin87james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Carlisle Cadillac Buick GMC responded

Thanks for sharing your thoughts about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon!

Helpful
March 23, 2024

Everyone was friendly and helpful. Bright and cheery. Our salesman made it fun. We would return there for another vehicle. More

by sandybee1965
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Cornman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laszlo Fogarasi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
March 22, 2024

Excellent experience buying my truck here. They gave me a fair trade in and didn’t play any games with the price of my new vehicle My salesman Donovan Kerns Jr. was very knowledgeable about my More

by Snowgoose75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donavan Kerns Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your kind words for Donavan and for choosing Carlisle Cadillac Buick GMC! Congratulations on your new vehicle! Please let us know if we can be of any more assistance!

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