"Very attentive and efficient "
My experience at Carman was my best ever car buying.. I got Exactly what I wanted for what I was willing to pay.. the staff was very professional
"OK Purchase, Horrible Service"
I purchased a new 2017 Ram 1500 on 12/31/2017. When I arrived the dealership had no heat. Not a big deal the sales people were staying warm with space heaters, granted no one ever offered one to me or even a warm cup of coffee/tea during the sales process. I left satisfied thinking I got a good deal and a fair trade in value for my old Ram 2500.
I returned on 1/2/2018 to bring in my title and with a few small issues with my new vehicle. I was promptly shown to the service writer, Matt, and made an appointment for later that week 1/5/2018, to have the front park sensor looked at. I was told that the service would take a half to a full day to repair.
Over the course of the next day more issues came up including a grinding noise in the front end while reversing over a bump. I returned to the dealership 1/3/2018 annoyed and told them I was dropping the vehicle off and required a loaner until my new vehicle was repaired. Their response was I needed to make an appointment and they don’t do loaners. This is an unacceptable response to a vehicle purchaseed three days earlier with ~150 total miles on it. I asked that a manager take a test drive to show the noises/faults to. Joeseph (the GM) refused and sent a tech instead after placating the situation. The initial response I received was that it may be a software issue until I showed multiple pictures of he display and videos of the noises experienced.
The tech, Tim, who was by far the most helpful was able to diagnose the issue as a bad park sensor and a rubbing fender liner. I was told by the service writer that the body shop was going to take care of these issues as well as an improper door alignment and the vehicle should be done by 1/6/2018. I spoke with the service department again on 1/5/2018 and the vehicle hadn’t been taken to the body shop yet. 1/6/2018 still waiting on parts but the vehicle would be done on Monday 1/8/2018. 1/8/2018 the vehicle needs to be completed by the body shop and will be done 1/9/2018 by noon. 1/9/2018 10:30 the dealer needed to install the sensor (this was originally to be done by the body shop). 1/9/2018 the vehicle was finally ready for pick up at 3:30PM.
After filling out a new buyer survey I was contacted by the dealer and questioned as to why I gave them low remarks....Really? Missed deadlines, lied to about the status/who is enacting repairs, finger pointing.
After multiple missed estimated times of delivery I finally received my new truck back from the dealer service. The issues had been resolved but the truck was covered in greasy hand prints (inside of windows and outside of doors) and salty foot prints (driver and passenger front floor mats). Absolutely no care was taken to clean the vehicle or even preserve the cleanliness of the vehicle.
On 3/1/2018 I returned to the service department because the body shop painted park sensor was peeling. Jim Huey, the service manager, blamed the body shop and told me I needed to take it to them. When I explained it’s their body shop therefore their problem to fix he insisted that I take it to the body shop and. It them. I explained I didn’t know where the body shop was, the only directions I got was “It’s across the street”. After a back and forth it was finally explained that it was located behind their Ford dealer.
When dealing with Carman’s body shop they were helpful and accommodating. They were in fact the only people during this entire process to empathize or appologize about the hassle of this whole process, the bulk of which was not their fault!
Needless to say I will NEVER do business with Carman Dodge again. Their service is horrendous. From their GM down to their service writers it’s a business culture of not our fault. For a customer service oriented business they sure missed the mark by a long shot.
Employees Worked With
Other Employees :
Great service attendant to all my needs very friendly atmosphere,they they really knew their product demonstrated everything and their whole staff was very pleasant and friendly