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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,751 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,751 reviews

July 14, 2024

What a great experience! Everyone at Casey BMW was friendly and professional throughout the buying process. Danisha even came in on her day off to accommodate my schedule! More

by Dan M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danisha Tisdom
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Jul 15, 2024 -

Casey BMW responded

It's wonderful to hear about your positive experience at Casey BMW! The dedication and professionalism of the staff, especially Danisha coming in on her day off to accommodate your schedule, truly reflect the dealership's commitment to excellent customer service. Your recommendation of Casey BMW for both new and used cars is highly valued. Thank you for sharing your experience!

July 10, 2024

Great experience Friendly and professional Will go back when we are ready for our next vehicle More

by Chrisschu2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Casey BMW responded

Thank you for sharing your experience. It's wonderful to hear that you found the staff at Casey BMW both friendly and professional. Your intention to return for your next vehicle speaks volumes about the quality of service you received. If you need any assistance or have any questions in the future, feel free to reach out. Enjoy your new car!

July 09, 2024

Very friendly and no pressure or hassling on my trade in. Worked with me to find a good deal. More

by Klinney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Jul 09, 2024 -

Casey BMW responded

It sounds like you had a positive experience at Casey BMW, with the staff being very friendly and accommodating. It's great to hear that there was no pressure or hassle during your trade-in, and that they worked with you to find a good deal. Experiences like these can make the car buying process much more enjoyable and stress-free.

July 09, 2024

Sharonda was very nice and professional and made me feel good about my purchase. She made sure I got everything I deserved. She’s a beast. More

by danequa.hill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demetrius Hall Jr
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Jul 10, 2024 -

Casey BMW responded

It's great to hear that Sharonda provided such excellent service! Her professionalism and dedication to ensuring you felt confident and satisfied with your purchase truly stand out. If you have any more feedback or need further assistance, feel free to let me know. Enjoy your new vehicle!

July 08, 2024

I came to Casey BMW just to look and after I met with a salesman I knew that Casey was the dealership for me! Excellent service and kindness throughout the whole process. More

by B. Evans
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Casey BMW responded

Thank you for sharing your positive experience at Casey BMW. We're delighted to hear that our sales team provided you with excellent service and made your visit enjoyable. We strive to ensure that every customer feels valued and well taken care of. Your kind words are greatly appreciated, and we look forward to serving you again in the future

July 08, 2024

Robin was fantastic. I bought this vehicle remotely and she did a wonderful job of communicating with me along the way. Robin is knowledgable, efficient and very profe More

by ealarlington
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Gooden
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Jul 09, 2024 -

Casey BMW responded

It sounds like Robin provided exceptional service during your remote purchase at Casey BMW. Her effective communication, professionalism, and knowledge clearly made a positive impression. It's wonderful to hear you had such a great experience and would consider working with her again and recommending her to others.

July 06, 2024

Alexio’s customer service was top notch. He provided timely and accurate information that contributed to our purchase. More

by Nick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gooden
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Jul 08, 2024 -

Casey BMW responded

Thank you for your feedback. We are thrilled to hear that Alexio's customer service exceeded your expectations. Providing timely and accurate information is a priority for us, and we're glad it contributed to your purchase decision. We appreciate your business and look forward to assisting you again in the future.

July 05, 2024

Alex was professional & provided immediate responses to my questions. He worked diligently to provide the vehicle I wanted resulting in me being very happy with my purchase, no regrets. If I am in the mark More

by shlaina_smith
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Casey BMW responded

Thank you for your wonderful feedback about Alex. We're pleased to hear that his professionalism and prompt responses contributed to your satisfaction with your purchase. It's our goal to ensure every customer leaves happy and with no regrets, and we're glad Alex was able to help you find the perfect vehicle. Should you find yourself in the market again, we would be delighted to assist you. Thank you for choosing Casey BMW.

July 05, 2024

I love ms Sharonda she was so awesome and made my buying experience amazing she’s so wonderful I’m definitely look forward to working with her in the future wonderful team member!! More

by Naredkyrah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Casey BMW responded

Thank you for your kind words about Ms. Sharonda. We're delighted to hear that she made your buying experience so enjoyable and memorable. She is indeed a valuable member of our team, and we're pleased to know that you look forward to working with her again in the future. Your positive feedback is greatly appreciated, and we are excited to continue serving you.

July 03, 2024

The entire experience was smooth starting with greeting me while browsing the lot. Alexxio listen to what I was looking for in a sedan and or a smaller sports vehicle and delivered exactly what I wanted. More

by Cnethea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna
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Jul 08, 2024 -

Casey BMW responded

Thank you for sharing your experience with us. We're pleased to hear that your visit to Casey BMW was smooth from start to finish. Alexio's attentive listening and ability to deliver exactly what you were looking for in a sedan or sports vehicle demonstrate our commitment to customer satisfaction. We appreciate your feedback and look forward to serving you again in the future.

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