Casey BMW

I’m extremely disappointed with the service department at this dealership, as their integrity is non-existent. I spoke with Chris (Service manager) March 3rd about the lack of communication I was receiving o this dealership, as their integrity is non-existent. I spoke with Chris (Service manager) March 3rd about the lack of communication I was receiving on updates pertaining to my vehicle service completion. He was apologetic and stated he wanted to change my mind on the customer service I received. Chris specifically promised he would find a rental for me or my vehicle would be completely fixed by the afternoon of March 4th. This did not happen and he didn’t even give a phone call to inform me of his shortcomings. I understand things happen and days get busy however communication should be a priority at a prestigious dealer such as BMW. As a consumer I was patient and understanding as they also received a faulty part which caused an even further delay in vehicle being fixed. I have finally received my vehicle back on March 5th after dropping it off for service on February 18th. After going without a vehicle for almost 2 full weeks, I was then forced to Uber and hitch rides from others during this time of having no vehicle. On March 5th I gave them a call and was then expected to pay a $3179 bill for the services completed. This does not include the surcharge that was implemented due to the method of credit payment. I was told my vehicle needed an intake manifold replacement as well as a fan replacement. Chris continued being disingenuous stating he would do what he could to compensate me for this huge inconvenience. He stated he needed to “ crunch some numbers and work his magic” only for nothing to be done. I am more than willing to pay for any service I receive, people work hard and deserve to be compensated. What I do not appreciate is being lied to and filled with false hope, commitments and empty promises that come to no avail. I was under the impression BMW operated on 5 core values, responsibility, appreciation, transparency, trust and openness. None of these are being displayed or honored at this location. More

AJ continues to demonstrate a very positive and professional attitude. He displays competence and a thorough knowledge of the BMW vehicle. I like the fact that he ensures I understand the reason a professional attitude. He displays competence and a thorough knowledge of the BMW vehicle. I like the fact that he ensures I understand the reason a part needs to be replaced or repaired. He presents me the opportunity to review the invoice and ask questions before finalizing the payment - one of the reasons he’s earned my trust. Again - I can give “10 stars” and more to AJ’s work ethics. More

Everything went smoothly and I would recommend anyone to work with this staff if and when they think about purchasing a vehicle. Thank you all for your trust! work with this staff if and when they think about purchasing a vehicle. Thank you all for your trust! More

I recently had the pleasure of working with Kellen Poto at Casey BMW, and I can confidently say that he is an exceptional professional who truly embodies the BMW brand. From the moment I walked into the de at Casey BMW, and I can confidently say that he is an exceptional professional who truly embodies the BMW brand. From the moment I walked into the dealership, Kellen’s knowledge, professionalism, and smooth personality made the entire experience seamless and enjoyable. His deep understanding of BMW’s vehicles, features, and performance capabilities was impressive, ensuring that I had all the information I needed to make an informed decision. He took the time to listen to my needs and preferences, never rushing the process but instead guiding me with patience and expertise. What stood out most was Kellen’s genuine approach—he was not just selling a car but creating an experience that aligned perfectly with BMW’s standard of excellence. His professionalism and attention to detail reflected positively on both himself and the Casey BMW dealership as a whole. Without a doubt, I will be recommending Kellen Poto to my friends and family. If you are looking for a BMW expert who truly cares about his customers and delivers top-tier service, Kellen is the person to see. He represents the BMW brand with class, knowledge, and integrity. Thank you, Kellen, for making this such a wonderful experience! More

Kelan was a pleasure to work with and went above and beyond to put me in the car of my dreams! beyond to put me in the car of my dreams! More

John was a pleasure to work with on a deal for my new to me 2022 Bronco Wildtrak. He approached me on the lot in a welcoming and professional manner. I was transparent with him and he reciprocated that same me 2022 Bronco Wildtrak. He approached me on the lot in a welcoming and professional manner. I was transparent with him and he reciprocated that same transparency when it came to making a deal. He made every step of the way easy. He fought to get me the best deal and I’m very appreciative of his efficiency when it came to completing the paperwork. I can thank him enough for an overall great buying experience! More

The deal on the car was finalized over the phone/email. I live 45 mins away and did not have a trade-in so the sales person said he would me pick me up and have everything ready. Reached around 6 PM but th I live 45 mins away and did not have a trade-in so the sales person said he would me pick me up and have everything ready. Reached around 6 PM but then nothing was ready and could not get in to meet the “finance person” till 8PM. Since it was near closing time the bmw genius also did not have much interest in teaching about the car and said that for learning driver assistance pro need to be on the road and made it sound like not possible that late. Before meeting finance person the sales agent assured that they would send a BMW Genius out to my home to do the orientation in person. Even before leaving he assured me that it would be an orientation at home. No surprise next day I call to try and schedule it and am told that wont be possible any longer. Obviously they lied so that nobody had to stay late and once the car is sold “zero” care about the customer service because the “sale” is completed. I would be very careful about promises which they make and then turn away from it once the car is sold. More

Great team. They took the time to help with everything needed! Even down to calling the bank to get paperwork done. They took the time to help with everything needed! Even down to calling the bank to get paperwork done. More

Outstanding ! She is so professional and helpful she made my experience purchasing my new vehicle stress free and a breeze. She is so professional and helpful she made my experience purchasing my new vehicle stress free and a breeze. More

As a return customer, the Associate named Aaron Nguyen provided exceptional service with a positive attitude. He was patient and respectful of my lack of knowledge about trade-ins and was very willing to provided exceptional service with a positive attitude. He was patient and respectful of my lack of knowledge about trade-ins and was very willing to seek assistance when he needed to which made my new purchase a success. He made finding the right car for me a priority and kept me informed until the car was delivered to the dealership. Ask for him, you won’t be disappointed. More