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Castle Chevrolet Buick GMC McHenry
McHenry, IL
2,561 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,561 reviews
September 06, 2023
This week was the second time I’ve had service for my brand new car I bought from them and if I could Leave no stars I would. Very poor communication, dropped car off and didn’t hear back for 3 days, bc brand new car I bought from them and if I could Leave no stars I would. Very poor communication, dropped car off and didn’t hear back for 3 days, bc of a holiday, even though they were open one of the three days. Was not provided a courtesy car or any type of information when I picked the car up. I may have bought my car there, but will no longer be using them for any services in the future. More
by seriokc00
Employees Worked With
Dini
Helpful July 31, 2023
I have been shopping for new cars for almost two full months now it took me this long to find Zack thank you to this dealership and thank you to him for his outstanding qualities to help me get into a br months now it took me this long to find Zack thank you to this dealership and thank you to him for his outstanding qualities to help me get into a brand new 2024 Buick he went above and beyond More
by j.jayb716
May 01, 2023
I wish there was a zero-star rating. I asked for a quote to repair the rear power hatch for my 2013 GMC Terrain SLT. The door would open, bounce up and down a few times, and then close. I asked for a quote to repair the rear power hatch for my 2013 GMC Terrain SLT. The door would open, bounce up and down a few times, and then close. I was quoted $1,800.00 for the repair. When searching YouTube, I found that this repair was very very simple to install and parts were $17.00 at AutoZone. I previously had my battery replaced at a cost of $800.00 because the cables were corroded and previous to that, I was told my Lower Front Bushings needed to be replaced, confirmed by Firestone Complete Auto Care, and paid $2,400.00 at Castle. Calling today to confirm the quote from Firestone, they charge $700.00 for the job, including alignment. I have never felt so ripped off in my life and hope this review is read by all. I have nothing good to say about Castle Chevrolet Buick GMC McHenry and I will not visit them again, nor purchase a GMC in the future if this is the type of business they use to represent their product. More
by theplanters
Employees Worked With
April 09, 2023
AmIng service. Quick and reasonable negotiations. Staff was very easy to work with and provided excellent care. Quick and reasonable negotiations. Staff was very easy to work with and provided excellent care. More
by Hannanmirza
April 03, 2023
Extremely knowledgeable with the manufacturer's process for "in transit" vehicles ... and had another truck that just came in that was also on my radar. Yup, I purchased it, they provided a fair price for for "in transit" vehicles ... and had another truck that just came in that was also on my radar. Yup, I purchased it, they provided a fair price for my trade and completed the transaction a few hours later. Seamless transaction.... I will be sending all my friends and family to them. I picked it up the next day and the IT guy spent an hour with me going over all the new TECH, that was unexpected but definitely needed. Thank you... More
by joel
March 28, 2023
Eric did a great job selling this vehicle was knowledgeable of all the options and was easy to talk with, also went above and beyond to deal with me on a problem I discovered on the truck I purch knowledgeable of all the options and was easy to talk with, also went above and beyond to deal with me on a problem I discovered on the truck I purchased More
by Awdell
Employees Worked With
March 19, 2023
We have been buying cars at Gary Lang now Castle for years. It is a great company and the sales and service department are the best. It has been a smooth transaction for us and so happy to see the sam years. It is a great company and the sales and service department are the best. It has been a smooth transaction for us and so happy to see the same staff. We will continue to use Castle in the future for our purchases and service. Eric Loredo was a great sales person and we enjoyed working with him. More
by Billie
Employees Worked With
Other Employees :
Dino in the service department is the best., Noah Cherry
March 19, 2023
I must say that was probably the best car experience. I’ve had in a long time. Eric was amazing. I will forward his name onto several people in the future. Thank you for a great experience Eric. Have a g I’ve had in a long time. Eric was amazing. I will forward his name onto several people in the future. Thank you for a great experience Eric. Have a great day. More
by Mlewandowski44
March 07, 2023
knowledgeable sales person, very patient with my wives list of must haves on the car. list of must haves on the car. More
by scott.gorgius
Employees Worked With
February 26, 2023
Kyle ,Victor and Sebastian really helped us out with the truck we wanted they are very nice and will make it happen. truck we wanted they are very nice and will make it happen. More
by Juan M
