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Castle Chevrolet North

Elk Grove Village, IL

4.8
699 Reviews
Welcome to Castle Chevrolet North of Elk Grove Village, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Elk Grove Village, Des Plaines, Arlington Heights, Schaumburg, and Mount Prospect by delivering a seamless and enjoyable car-buying experience. At Castle Chevrolet North of Elk Grove Village, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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175 N Arlington Heights Rd

Elk Grove Village, IL

60007

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Showing 699 reviews

January 14, 2019

Great! Quick service. They even asked me if I would like my car washed. The other Castle dealer either made an excuse or made me wait forever for a wash. More

by SORSENO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service-Ashley?
Jan 16, 2019 -

Castle Chevrolet North responded

Thank you for your feedback. We're so happy to hear you had your vehicle serviced and drove off the lot with a squeaky clean car. We wish you many miles of safe driving.

January 14, 2019

Quck and efficient Made appointment on line as recommended by on star based on oil life... Service writer said it was not necessary to rotate tires as I did not have eno More

by LARRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer John
Jan 16, 2019 -

Castle Chevrolet North responded

Hi Larry, Customer service is our #1 priority at our dealership and we couldn't do it without our dedicated team! Setting up service appointments on the website really does trim time off the wait. Thanks for purchasing your truck(s) with us and we appreciate your loyalty to our dealership.

January 14, 2019

Service with a smile! Guys are wonderful. Service is dependable. Friendly factful and reliable. We rely on their experience. They also give us a ride back to work or home. More

by sjmueller0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Hoch
Jan 16, 2019 -

Castle Chevrolet North responded

Thank you for your kind words and review. We're thrilled you appreciate our vehicle information and service -- safe travels!

January 14, 2019

positive and informative and professional I worked with Fabian, Pat, and Ray. All three of these men took their time and made sure I understood my options and was confident with my choice. Fa More

by LCUSCADEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Quesada
Jan 16, 2019 -

Castle Chevrolet North responded

Thank you for the five-star review and appreciation of the service supplied by Pat, Ray, and Fabian. We're glad to hear you were pleased with the level of service and the options that were available to you. We look forward to seeing you again should you have any questions or service needs.

January 13, 2019

New Truck Purchase I wanted to reach out to say thank you for all of your help with the purchase of my Silverado. Frankly Mike, you were one of the only people who could More

by Happy Chevy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pirozzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Castle Chevrolet North responded

Hi Keith, We're happy you received all the information needed to finalize the decision to purchase your new Silverado. As you probably noted vehicle technology changes often and it's nice to take the time to immerse yourself in the upgrades. We hope you enjoy your new truck and look forward to seeing you for service check-ups. We'll pass your appreciation on to Mike. Enjoy your new ride!

January 11, 2019

Very Friendly Service and it’s done when they say it’s done. I have confidence in the service team. I take all my cars there . More

by ontimeedm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Martino
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Vargas
Jan 11, 2019 -

Castle Chevrolet North responded

Thank you for taking your time to review our Service department team! We look forward to assisting you again in the future!

January 10, 2019

Awesome sale person John was awesome to deal with.. great guy. Answered all my questions. Explained everything in detail and also taught me how to work everything in the More

by ANTHONYM0587
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2019 -

Castle Chevrolet North responded

Thank you Anthony for taking your time to review our team, we are committed to always provide the best customer service to our clients!

January 10, 2019

no problem at all people are great great service people where very good at explaining everything that was going on with car also had a appointment took me in right on time in and out qu More

by HENRY SCHREIBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mark dunlap
Jan 11, 2019 -

Castle Chevrolet North responded

Thank you Henry for taking your time to review our service team, we are very pleased to know you had an excellent experience at the dealership!

January 10, 2019

Service appointment I was very happy with the service and help that the service writer gave me. The appointment for an oil change was done in a short amount of time. More

by LZSWANIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor Megan
Jan 11, 2019 -

Castle Chevrolet North responded

We are very pleased to hear you had an excellent experience with our service department! We look forward to assisting you again in the future!

January 08, 2019

Ivan Rodriguez from Sales! Ivan was great! He knew his inventory very well and wasn't pressuring at all! Definitely would come back to see him! Go see Ivan! More

by michaeljatkowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan Rodriguez
Jan 08, 2019 -

Castle Chevrolet North responded

Thank you Michael for reviewing our awesome team member Ivan! We are pleased to read his knowledge and experience helped you towards taking a decision for your new car purchase! We look forward to assisting you again in the future!

Jan 08, 2019 -

Castle Chevrolet North responded

Thank you Michael for reviewing our awesome team member Ivan! We are pleased to read his knowledge and experience helped you towards taking a decision for your new car purchase! We look forward to assisting you again in the future!

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