Central Florida Chrysler Jeep Dodge Ram

Experience great customer service with Marcus at service department, Marcus kept me abreast of the car service using text and verbal he was kind extended his experience in customer satisfaction. department, Marcus kept me abreast of the car service using text and verbal he was kind extended his experience in customer satisfaction. More

My salesperson was,, Meek, he was wonderful, so were the managers and finance. Overall the experience was pleasant and efficient. Dealership was clean. We had a vehicle serviced as well the managers and finance. Overall the experience was pleasant and efficient. Dealership was clean. We had a vehicle serviced as well More

The best customer service I ever had in a dealership. Excellent communication. They treat me like I was part of the family. I will recommend to anyone. Excellent communication. They treat me like I was part of the family. I will recommend to anyone. More

I had the opportunity to work with Chris and I was very impressed. He went above and beyond to attend to my every need. I highly recommend working with him. impressed. He went above and beyond to attend to my every need. I highly recommend working with him. More

They took my vehicle in and and check it out and found a They took my vehicle in and and check it out and found a problem with it right away and let me know they decided to bring it back in and take care of They took my vehicle in and and check it out and found a problem with it right away and let me know they decided to bring it back in and take care of it they gave me a Rent-A-Car which To drive while mine is being serviced everybody was really nice and well done job More

Sales person was very helpful, he made the decision and experience comfortable. The care for my satisfaction and comfort was impeccable. The dealership as a whole made the process memorable. experience comfortable. The care for my satisfaction and comfort was impeccable. The dealership as a whole made the process memorable. More

Advertised price was not even close to their first offer price, don't advertise a price and try to tack on $10k on top. Car requested to see and test drive wasn't brought up initially and he had to find the price, don't advertise a price and try to tack on $10k on top. Car requested to see and test drive wasn't brought up initially and he had to find the keys and the vehicle we requested to see. Gave my phone number and address when we arrived, when signing paperwork they had the incorrect info. Never heard back from dealer/salesperson except for an email two days later that I responded too and never received a reply. Some reason my son's address and phone number was still in "the" system when I corrected it at Dodge Chrysler Jeep RAM of Winter Haven to have the steering issue we were having looked at and repaired under warranty. My son told whoever was calling him that it was the wrong number and gave them my number, still no call and continued to call him. Tried calling salesperson numerous time but calls went straight to voicemail. Dealer installed lift but speedometer was never calibrated for the 35" tires and is $120+ to get it done? Also told it was a 3" lift when its actually a 2" lift. Tried adding in some Family Advantage plan even after numerous times saying we were not interested and didn't want. Salesperson said it was already part of the deal and included on the vehicle. If so then the windshield would have the VIN etching (worthless), no Door Edge & Cup Guards, etc... Took the top off for the first time since purchase on 4/10 and the top wasn't even tightened down, bolts loose (1/4" out) and most could be removed with out tool. We should have checked under the top then because huge scratches under hard top on body. Disappointing to pay $45+K for a vehicle with as many scratches, dings and holes as we later found. Still no call or response to fixing the front bumper as asked when we purchased, just numerous texts to my actual number asking for a review (one text 4 days after purchase). Very disappointed in buying experience and after purchase follow-up. Do not recommend dealer. Go to Dodge Chrysler Jeep RAM of Winter Haven! Only up part of purchase was Henson Montas getting us a great rate with our bank. All digital paperwork signing was pretty nice as well. Salesperson isn't even listed below. More

One of the best experiences we've had buying a vehicle. The team we worked with did a great job listening and ensuring we got the majority of things we wanted and expected. Thank you The team we worked with did a great job listening and ensuring we got the majority of things we wanted and expected. Thank you More

Bob was great during and unexpected visit to service center and he went above and beyond what was expected during this visit this time around center and he went above and beyond what was expected during this visit this time around More

Bob provided great customer service. Best customer service I’ve had at a Jeep dealership. He explained everything and went the Ezra mile to make sure we were good. service I’ve had at a Jeep dealership. He explained everything and went the Ezra mile to make sure we were good. More