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Chapman Ford Lancaster
Lancaster, PA
979 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 979 reviews
September 18, 2020
Very nice experience. Explained the problem and what I should do in the future. i would definitely bring my care here again in the future. should do in the future. i would definitely bring my care here again in the future. More
by bmb43040
Verified CustomerEmployees Worked With
Helpful September 17, 2020
This was my first time using Chapman Ford for the servicing of my F250. I am very pleased with my experience! Mike Tufano was very good at communicating everthing that needed to be accomplished on servicing of my F250. I am very pleased with my experience! Mike Tufano was very good at communicating everthing that needed to be accomplished on the service, and helped me out on the costs. I will be using Chapman Ford's service center for all the service needs of my truck! More
by pdwingnut
Employees Worked With
September 17, 2020
The dealership was very helpful in getting me acquainted with the Expedition. Also, the guy that delivered the new car to my house spent considerable time making sure that I was comfortable with all the bel with the Expedition. Also, the guy that delivered the new car to my house spent considerable time making sure that I was comfortable with all the bells and whistles this car provides. I would recommend this dealership to family and friends. More
by tdubbs0235
Employees Worked With
September 14, 2020
Whole team and experience was great! Prompt service and communications were timely, clear and appreciated. Online scheduling is also a plus. Thank you for everything. communications were timely, clear and appreciated. Online scheduling is also a plus. Thank you for everything. More
by jason@thehebbes.com
Employees Worked With
Other Employees :
Scott McCann, Tori Phillips, Cliff Bullock
September 11, 2020
Had a great experience- fast scheduling and service, was pleasantly surprised with the small bill. Also, I liked the new video report system for the work performed. pleasantly surprised with the small bill. Also, I liked the new video report system for the work performed. More
by Irina
Employees Worked With
Tori Phillips
September 10, 2020
They took my deposit and performed a credit check on a vehicle that was already sold. Also they did not take any responsibility initially for their mistake and insulted me for being a young car buyer. I w vehicle that was already sold. Also they did not take any responsibility initially for their mistake and insulted me for being a young car buyer. I would never buy from here. Half of the staff was not wearing masks. Rude, unprofessional team. More
by Justin
Employees Worked With
September 10, 2020
Great team of people and they remember your name even if you bought a car 2 years ago Could Max for a better sales experience you bought a car 2 years ago Could Max for a better sales experience More
by rrufrano79
September 08, 2020
Had my new truck in for its first service, the ease of making an appointment and the text to pay are great features, the video of my truck being inspected is a really nice feature as well. Only problem i making an appointment and the text to pay are great features, the video of my truck being inspected is a really nice feature as well. Only problem i had was there wasn't a pen in the key drop off box to fill out the key envelope. An they didn't rotate my tires, but I guess that's because my truck only has 1500 miles on it. More
by groundhog757
Employees Worked With
September 07, 2020
Everyone was very friendly and professional. All maintained CDC Guidelines related to COVID - wearing masks and social distancing. Thank you! It can be concerning going out. maintained CDC Guidelines related to COVID - wearing masks and social distancing. Thank you! It can be concerning going out. More
by tms2953
Employees Worked With
Tori Phillips, Cliff Bullock
