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Chapman Ford Lancaster
Lancaster, PA
983 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 983 reviews
September 10, 2020
They took my deposit and performed a credit check on a vehicle that was already sold. Also they did not take any responsibility initially for their mistake and insulted me for being a young car buyer. I w vehicle that was already sold. Also they did not take any responsibility initially for their mistake and insulted me for being a young car buyer. I would never buy from here. Half of the staff was not wearing masks. Rude, unprofessional team. More
by Justin
Employees Worked With
Helpful September 10, 2020
Great team of people and they remember your name even if you bought a car 2 years ago Could Max for a better sales experience you bought a car 2 years ago Could Max for a better sales experience More
by rrufrano79
Verified CustomerSeptember 08, 2020
Had my new truck in for its first service, the ease of making an appointment and the text to pay are great features, the video of my truck being inspected is a really nice feature as well. Only problem i making an appointment and the text to pay are great features, the video of my truck being inspected is a really nice feature as well. Only problem i had was there wasn't a pen in the key drop off box to fill out the key envelope. An they didn't rotate my tires, but I guess that's because my truck only has 1500 miles on it. More
by groundhog757
Employees Worked With
September 07, 2020
Everyone was very friendly and professional. All maintained CDC Guidelines related to COVID - wearing masks and social distancing. Thank you! It can be concerning going out. maintained CDC Guidelines related to COVID - wearing masks and social distancing. Thank you! It can be concerning going out. More
by tms2953
Employees Worked With
Tori Phillips, Cliff Bullock
September 07, 2020
Great team. Great truck. They treated me well. Dropped me off at the Linden diner and I got a ride back when the truck was ready. Jeremy, the mechanic, was a great guy and Michael, the service guy. I had Jer off at the Linden diner and I got a ride back when the truck was ready. Jeremy, the mechanic, was a great guy and Michael, the service guy. I had Jerry (service) last time and he was great too. More
by tomtaglieri
September 07, 2020
Chapman Ford Service is a top notch operation. Due to this car being a total LEMON, we will no longer purchase Fords. This service dept. is excellent. this car being a total LEMON, we will no longer purchase Fords. This service dept. is excellent. More
by wanchd
Employees Worked With
September 04, 2020
I came in for oil change. Talked to Scott about my next I came in for oil change. Talked to Scott about my next car lease. good response. Scott has been my excellent go to person since 1984has always ha I came in for oil change. Talked to Scott about my next car lease. good response. Scott has been my excellent go to person since 1984has always had my well interest in all deals. More
by judydavem6
Employees Worked With
Scott Greiner
September 03, 2020
This is a dealership that listens to the customer. Nothing but an outstanding experience all around. I drove 80 miles for this experience and would do it again and again Thank you Chapman Ford Nothing but an outstanding experience all around. I drove 80 miles for this experience and would do it again and again Thank you Chapman Ford More
by stosh29
Employees Worked With
Other Employees :
Tyler D., L. Anthony Rodriguez, Damien Fortson
September 02, 2020
Great sales associate, Larry was awesome - no pressure and answered all questions we had. I have not had any service performed to date, but I am hoping the service department is just as good as sales. and answered all questions we had. I have not had any service performed to date, but I am hoping the service department is just as good as sales. More
by peter60
Employees Worked With
Larry Busino, Damien Fortson
September 02, 2020
Service was easy to schedule, a loaner of the exact same model was provided, and the repair was done ahead of schedule. The repair was just as expected. model was provided, and the repair was done ahead of schedule. The repair was just as expected. More
by pa0336
